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March 2024 by Madison Hoyt
The young man with brown hair is excellent! He is amazing at customer service, very quick and professional!
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March 2024 by Abbe
If I could give a -5 stars I would. Ordered online and when we got our pizza the whole center was bubbled and burned. We asked the worker in the drive thru for a new one and why they would even serve a pizza that looks like that. His “excuse” was that they were busy and that’d we’d have to wait 8 minutes for a new one. We then asked for a manager because at this point ordering ahead was made pointless. Unfortunately, she is not trained in customer service because her response was combative and full of excuses. Made the situation worse by saying that’s what hot and ready pizzas look like….I can see from reading past reviews that this isn’t a new issue with her and this location. A lot of other people have had similar problems. You’d think the GM or Owner would read these and change things so they can stop losing so much business.
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March 2024 by brandon
According to the “manager” hot and ready pizzas are supposed to be burnt and have no sauce or cheese in the middle. Management has zero management experience. Terrible customer service by not only the “manager” but also the young kid working the drive through. Funny how if you scroll through these reviews the owner only responds to 5 stars. Maybe ready your reviews and learn from them and you would have a 5 star location.
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February 2024 by Barbie Thiemke
Don't know what happened but I ordered a pizza online picked it up to get it home and find out it was burnt. Lucky for me the bread sticks I ordered were fine. I called and the gentleman on the phone blamed it on the fact that they were busy.
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February 2024 by Stranger Riddle
I am not sure what happend in the last year but there hot and ready pizzas have almost no cheese or sauce on them now. And the crust is paper thin. Use to love getting pizza after work for the family. I just can't justify the price with the little effort in this pizza anymore.
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February 2024 by Damian Valentine
The workers slack place is filthy go look for yourself The pizza was warm but stale and tasted like cardboard with almost no sauce,they have a help wanted sign but apparently don't need help because I'ma cook and offered to work?,everytime i pass this place there's a groupe of workers smoking ?
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January 2024 by Val Dennis
I called ahead, I was told that it would be 15 minutes. 20 minutes later after I had to circle around the building to come back to the drive-thru my order was finally ready at about 25 minutes.
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January 2024 by sam p
Haven't been to this location in 4 months due to bad experience but decided to give a chance. Ordered 6 of their sauces that are almost a dollar each, got all the way home to discover I was given the wrong ones. Called up there and spoke to a sassy and rude supervisor. She offered for me to drive up there to exchange them. So food safety I took a product home but you want me to bring them back and I can trust you won't just give them to another customer. I know I would not want a product that was taken by customer out of tge store and returned. Anyways, driving up there means eating my pizza cold when I got back also, I did not even get a "sorry this happened". When I told her she was just like "ok". Her dimeaner came off as a what do you want me to do about it. I was not given any other options but I made sure she should have given me an option to go up there or she could take my info and I could go at my convenience to get a refund. Sd she could not give her name or the store managers name, ok I get that some businesses don't allow that. I then asked if manager normally works mornings or evenings, she told me mornings and very snotty said goodbye and hung up.Sounds like this young lady does not understand customer service or management has not coached her on it. How one can get a position without knowing how to handle customer issues is way beyond me. First thing you do is apologize and that did not happen at any point in the conversation.Good thing I have many other options for pizza in our town or I would drive much further if they could supply a better customer service. And that wouldn't be very high comparing to this location.
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January 2024 by David Lee
When they ran out the guy at the drive thru said there was making a fresh one. Usually that means gonna be forever. It took 10 minutes. Very happy about that. The line went pretty fast as
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December 2023 by Heather “Heather” Holecek
Very great place! Service is good. Love they DoorDash!
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December 2023 by Jared Greenier
The order was accurate and on time.
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December 2023 by Tara Berry (Natural Photographer)
Pizza was ready when I arrived and it was still hot and delicious when I got it home.
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December 2023 by Switch Mitch
Ordered two pizzas last weekend to feed myself and the family and they was maybe cooked for 5 minutes both of them was almost completely dough still and got told I'd have two free ones on the house. Ok Cool let's make things rightI call tonight to place the order ahead of time and tge MANAGER says there's no note about it so can't do anything about itAlmost $30 wasted just like thatMaybe cook your pizza for the time it calls for and this wouldn't happen I have had several problems with this location in the last 6 monthsHope everyone has a better experience ?
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December 2023 by summer reeves
Got 2 pizzas they were not cooked at completely doughy and nasty, we called and the manger said we can get 2 free pizzas. When we tried to get our free pizzas they said nothing was written down about that so there nothing they will do, even had the receipt and the person we talked to.. so many issues with this place and they never make anything right
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November 2023 by Tim Douglas
This is a rip off. When getting a hot and ready I want a normal hot and ready this place gave me the thinnest pizza ever I should have just went to gs or dees pizza pad. I'm curious if the same people own the little Caesars in Alpena MI as well. they do the same thing the only two little Caesars I've had this issue I work from metro Detroit all the way up to Alpena.