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May 2023 by Dan Shaffer
Both Google maps and their own website say the close time is at 9 then you drive half hour to find out they close at six. I literally called the main store line and the phone rang for over five minutes while they ignored me several times. Drive all the way there. This is what you get when you do business with stupid and unreliable people.
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December 2021 by Jeannine Marie
absolute worst experience with carpet being installed and have tired to teach out to get resolved,, almost 2 weeks and still waiting on the padding I paid for that the installers took when they left, so I can finish the carpet myself, had measured by store and have so much extra, in top of the padding I had to purchase for "free installation" was so much more than if we would have done ourselves, I have reached out and explained this issue to so many people and just keep getting pushed around, called the west branch store last min and was told I would get a call back and again Thursday and left a message still haven't heard back, I now at least have my padding being dropped off on Tuesday which is 2 weeks since the carpet was supposed to be installed for us to do ourselves, as I am sure I should have tons of padding left, I know the carpet installation is another dept and not from the store but the fact that we've spent $5000 it more since Oct and can't even get a courtesy call back or an I'm sorry for all the inconvenience from the store we spent money at or installation Dept is horrible customer service, had to go to corporate just to get my padding that was already paid for delivered to my house, I could go on and on cuz that was not the only issue w the installation, but I have to go paint now where they tore up my freshly painted walls
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October 2021 by RAPTURE READY
Jim knows his product better than any other employees guaranteed. Thanks Jim for being on point Everytime.
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May 2021 by Rachel Repine
Would not recommend. This is how your speciality order will arrive. Every single box of tile has at least 3 broken tiles in it from what I can tell already. So after waiting weeks for this order their only solution is to drive it all back to Home Depot and they will re order. Then making us have to wait another several weeks for another supply of probably broken tile instead of replacing what is broken. If you dare to order from them make sure you demand they open everything in front of you right at the store. Very unhappy with Home Depot, broken tile and the lack of any sort of compensation from Home Depot in west branch. Spend your money at Lowe’s and menards.
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January 2021 by Lori Henderson-Bayn
I was delivered a damaged refrigerator in September and I have a document that says I refused the Fidge but kept as a loaner until the new fridge could be delivered. It’s Mid January and I still have no new fridge. It’s not a lack of supply, they just give us one story after another. Thanks to Home Depot’s delivery team we have a dented fridge. Do not buy appliances at HomeDepot. It’s been a nightmare!
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July 2020 by Thomas Goodsell
I like shopping at our Home Depot, however, they are not very good at protecting us from Covid 19. Many of the employees are not wearing their PPE. Sanitation is lacking too. Bottom line, if you are worried about getting sick don't shop at the West Branch Home Depot.
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April 2020 by David Wojcik
disgusted with help. was told we're not plumbers and told me to go somewhere else. With everything going on I needed to fix my plumbing so we have water..really will avoid Home Depot next time!!
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February 2020 by Cory Cooley
nice store nice staff. only game in town
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February 2020 by Sarah Stagray
My husband, son, and I shopped last night, 2/14, and the staff was wonderful! There were computer issues placing a specialty tile order and the young lady that assisted us was very apologetic and patient. Then up front my husband's HD card wouldn't work and the lady had to call card services twice and rescan over $700 worth of products but she was so sweet and also very apologetic even though it wasn't her fault at all. She and another front cashier also gifted our little guy a s***** and a pack of batteries for his toy. We frequent the WB HD and last night your staff went about and beyond to make sure we were taken care of. Thanks guys!
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June 2019 by Diane Wallace
Carpet installation was terrible and neither store nor installer was willing to correct Visible seams in all rooms Large remnants - indicates that installers were incompetent and laid carpet incorrectly Very disappointing- save your $$ and go somewhere else
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March 2019 by Cindy Brandt
the West Branch Mi store is good...no complaints. friendly service and always had want i needed.
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November 2018 by Rachel Mike Rozumny
recieved a quote for a 16watt generac from them. for system and install they quoted us nearly $14,000.00. the generac cost $3,200.00. they are ripping people off on the install. got a quote from another company and system and install for exact same unit as Home Depot would cost only $6,800.00. how can they feel good about ripping people off like that. just think of all those who had them install for them. they should be forced to pay for what they OVERCHARGED people.
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April 2018 by Rhonda Czarski
We are very disappointed with Home Depot. Yesterday was the first day my husband a military veteran was denied the 10% Veterans discount. He has been getting his discount over 25 years with no problem, now I guess Home Depot has a new policy pertaining to vets and the 10% discount, now Vets must be active or disabled from the military. I guess those Vets that are older and served years ago don't count anymore. They served to protect your business and your life and this is what we get. BOYCOTT Home Depot and spread the words. This is how Home Depot thanks older Vets.
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February 2018 by Ray Tola
OMG! I was at Home Depot today we're down to our last dollars to try to buy a bladder tank for our well so that we had water and our rental trailer where our grand babies stay. We checked out we were $60 short, I told the cashier Jessica that we were a little short on money and we had to go to the bank, she was watching me scrape and scrounge for every penny that I had in my pocket and she said no you don't! Told me to wait a minute and she voided the sale And rerang All or o
