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March 2024 by Bindi Castillo
Delivered no where near my house. Package sat out all day cause I didn't know it was delivered
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March 2024 by Romi Mick
Very very poor delivery service once again. Leaves packages at the end of the driveway . Your driver's are lazy.
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January 2024 by James Taylor
Not very big on Customer Service
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October 2023 by Cindy Swope
It was so much cheaper than USPS...and actually got there faster..I had a bad experience with the Post Office not putting on correct address...returned to me and told me I had to pay again to ship it..
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September 2023 by Josh Bingham
Guy that works behind the counter clearly hates his job and is miserable in work and hates dealing with the public.
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July 2023 by Kevin Volz
UPS delivered an empty package so I went to the distribution center and fortunately they were able to find item that was missing. Whether this happens regularly or not and whether they are regularly able to deliver items that come out the box they were shipped in or I was just lucky, I can't say. I'm giving the 4 stars because they were able to fin mine otherwise not so much.
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June 2023 by Joe M
Can't use QR code to print label here even though it states so on there website.
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June 2023 by Austin Moore
This location Needs to update their customer service hours online and with the rest of Michigan UPS. Every customer service representative has stated that the hours are correct according to online, however the sign out front states 3PM to 6PM Only
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April 2023 by Sara Coggins
Went in the morning between 930-1030 they are not open then.
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March 2023 by Donna Russell
I filed a complaint of lost package and have not heard from anyone.STILL WAITING!!
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February 2023 by ron Cassizzi
I had my RX rushed from Bristol Meyers. It's been 5 days and still haven't recieved it. What gives with you people.A snowflake falls from the sky and you call it inclement weather.Why not hire independent drivers with all wheel drive just for snow days.and
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February 2023 by Bella Searfoss
Easy drop off with label machine to where we create our labels. Fast and efficient
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January 2023 by Ron Forster
Am I able to return Amazon items at this location in West Branch? I haven't had any luck with the local hardware stores using a QR code, they don't have that ability. Thanks. I did try to contact UPS, but the automated system was fruitless.
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December 2022 by Joyce Ridge
Moved to current residence 3 years ago. Never had a negative experience with West Branch, MI UPS or any other UPS until fall of 2022. They left a cabinet at the end of our driveway. I told them we would like our packages left on front porch as they had been doing for almost 3 years. They said they would talk with driver. Since then every package that's been delivered, they leave at the garage side door. I am done dealing with today's workers. They don't care about customer service which isn't hard when you just have to leave it on the front porch. So I will not be contacting a useless office to try to fix their problem. I hopefully will not have to have home delivery from them very often.
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October 2022 by Lee Marx
They never deliver our package to the correct address...this has happened numerous times...
