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February 2024 by Dakota Minda
Even though the staff were friendly, they don't make this process as straightforward as it should of been, causing a major headache for the whole day.Was there today for 4 hours to:- Transfer a number from one account to another- Add an account to Account #1 (since a line was open)- Merge cell service and internet together to Account #2 (the one that left)With non-stop SIM card issues, not knowing the progress the staff member was making on anything the whole time, getting distracted trying to find us discounts we didn't ask for, insanely bad in-store internet that felt like it hindered is, and just a general lack of proper communication, this was a nightmare experience. I was able to leave, buy 2 phones, come back with what felt like 0 progress was made. Should not have been close to a 4 hour trip in the slightest.To put in comparison, I was at a different AT&T store 4 days prior to help my fiance set up a new phone line and were in and out around 30 minutes, 45 if I'm being generous. Weren't left confused, wondering if they did what we asked. Just an easy trip.
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January 2024 by Thebabyrico
Very Helpful and didn’t have to worry at all about anything
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January 2024 by Thair Asmar
Great job very helpful
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January 2024 by Joe Valad
I live in Alabama but somehow someone was able to obtain items on my phone.I had a hard time with ATT because they said I had to be there to order items.Was able to prove I did not travel to Michigan and back in one day as Alabama was snowed in.So someone on staff / management assisted the crooks in ordering items on my account.Keep that in mindAt least one person who works at this store is a crookGood luck if you shop there
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January 2024 by Summer
Today I went to the store to ask about my bill and Alison was so helpful. Gabe was helpful and the manager Q even came out to make sure everything was successful. They don’t miss a beat. That’s my new store!
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January 2024 by JEFF VERMILLION
Alison was such a help today!Gabe is also very helpful!
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January 2024 by donna Anderson
They were so helpful. Everyone was helpful. Nay was great and the new manager Q was awesome. She was patient, she handled the floor and even gave me a cute Christmas gift.
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January 2024 by Kennedy Booker
Allison absolutely rocks! Thank you for all the help getting my iPhone 15!
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January 2024 by Mike Gallippo
Amazing serviceVery helpful
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January 2024 by Mellissa Kosta
The employees including the manager were wonderful to work with. You are treated like family. Has been my home store for years. Bought my first phone their and have always come back.
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January 2024 by Jason Crampton
Although all of our problems were not solved, Q was more than helpful and understanding of our needs. Will recommend coming here for all of your AT&T needs.
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December 2023 by Daniel Z.
Just trying to ask a simple question so as to not make a wasted trip and their phones are set up to hang up on you after 15 seconds. What business does that? Terrible service.
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December 2023 by Cathie Pigeon
Alison is an absolutely excellent employee and deserves a raise. She completely solved our phone problems.
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November 2023 by Sharmin Elam
The most amazing customer service from Alison and Gabrielle they were kind, patient and very helpful. They went over and beyond! They are both the best RSA’s I have come in contact with. They were very thorough and they both offered stellar customer service.
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November 2023 by Saving Cats & Kittens in Michigan
Gabriel saved us when our phone had a glitch, we took it to ATT store in Westland and he fixed it! Thank you Gabriel for knowing your job so well.
