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April 2021 by Jennifer Allen
We made a reservation over the phone several days before, but when we showed up the guy at the front desk said that the reservation didn’t matter. He then told us to call them to find another truck “somewhere in the area”...while he was sitting there. Won’t be using Budget Truck Rental again.
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August 2020 by Bree Lopez
The one employee is ignorant! He is rude and had no customer service skills. They have you waiting outside in line for no reason in the hot sun when there is plenty of space to safely socially distance inside of the store. Why have circles on the floor to mark off the safe distance and chairs if you aren't going to use them..
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March 2020 by Christina C.
This place has the worst customer service and business practices. We recently moved and my husband needed to rent a car his drivers license has a different address then his bank card and even though he paid up front they refused to rent him a car. The person at the counter "couldnt" cancel his reservation and made him call the 800 number and after dealing with 3 different people the best they could do was give us a refund that will take 3-5 business days to get back to his account. Thankfully our bank put in claim and is taking car of us. We went over to enterprise in Wayne on Michigan Ave and got great customer service got a car and were on our way in less than 10 minutes. please if you need a rental car save yourself the hassle and go to enterprise.
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December 2019 by Caasi O.
Avoid. Reserved a car and they did not have any when I arrived. Waited 2 hours for one to be returned to no avail. They were not apologetic and did not assist in finding another car at another Budget location. Had to take a taxi (at my own cost) to rent another vehicle and paid double the price.
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April 2019 by Jennifer Poole
Really should have no stars. We bought a home and planned to move on Saturday. Ordered the truck online on Monday got a confirmation on Thursday for the truck from 11:00am to 4:30 pm. On Saturday at 11am I got there and they told me they didn't have a truck for us and that they go off of a balance system. That they might have a truck around 3 but that wasn't for sure. There were several trucks in the parking lot sitting there. The never called yes back and we had everyone sitting at our old house waiting for me to come with the truck to move. We ended yes giving people gas money to help us. Then on Monday they charged my card $50.00 for a truck we never got. One out of 3 people I talked to apologized for it's inconveniences and to top it off now we have to wait for 7 business days for our money they should have never taken to begin with.
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April 2019 by Zee Unique
No stars! But that was not a option! We rented a moving truck from this Westland location March 2, 2019. We were moving to Las Vegas Nevada. By them knowing the location to where we was going you would think they would of gave us a newer truck, well that didn't happen. They gave us a truck that when we first got it the check engine light was on my boyfriend told them about that and they said that they just changed the oil and they didn't rest the truck but everything was fine. So we got on the road and noticed that the transmission was giving out we had to but ALOT of transmission fluid and finally the transmission gave out! We was stuck on the side of the road with my TWO KIDS FOR HOURS WITHOUT ASSISTANCE!! We called the customer service and road side and was on hold for hours!!! They act like they didn't care! And didn't wanna give us a refund!! I don't recommend this company at all and I will be reaching out to corporate!
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March 2019 by Kevin Mcmahan
I just want to Thank You ( Budget) for my rental this past weekend.
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June 2018 by Taylor Pastor
Reserved truck and car carrier at 10am Friday, with a pick up time at 8am Saturday. We arrive at 8am Saturday and they do not have the car carrier. The associate then tells me he cannot make accommodations to any Budget Rentals on my route. I then had to wait for another Budget to open and take the budget truck and pick up the car carrier. Waste of time and money. Was not convenient at all. Great start to my move.
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December 2016 by Deron McGraw
Great my first choice
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July 2015 by Mladen Kitanov
I warn anyone who values their own business and reputation! Renting a commercial truck from Budget will definitely hurt both! Rates and terms sound great until the final invoice is printed and they get their hands on your card information, or one of their piece-of-crap trucks breaks down. They won't provide you with a replacement until one of their (outsourced) technicians comes out 4 hours later only to determine that you need one. And then that won't show up for another 4 hours. If you still do decide to do it to yourself - be prepared to lose your load and to get charged by Budget for it. You will however get a not even $60 discount to "help you out" with your negative $2000 weekend. I truly hope they go under!
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May 2015 by Michael Montour
Sign says open till 4pm and yet guy tells me they are closed. In addition, a lot full of trucks, but all are booked? ZERO STARS!
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December 2014 by Bill Coleman
Best place to rent a truck from has all the lift gate trucks trucks are clean and ready to go better than Uhaul.. I use budget from this location anytime I need a business rental truck