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February 2024 by Keith Scott
Nice place
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January 2024 by Datruequeen J
I don't like this krogers today was second time coming here the lady at selfout was very rude & nasty attitude If the Krogers on Michigan ave & merriman was making cakes I would have ordered from there and got my daughter cake from there. They have very poor customer service. The ladies in bakery was nice and very helpful. Will not be coming back
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January 2024 by C. H.
Store is almost always smelly because the bottle room and cart area are never properly cleaned. It is so bad sometimes that it makes me want to plug my nose while shopping because it spreads throughout the store. Especially by the front. I've only gone in a few times where I was surprised by the clean smelling air in the store. This location needs to do better with keeping things sanitary.
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January 2024 by K H
Nice employees that work produce,meat+bakery.Cashiers are friendly+helpful.But upon stepping out of your vehicle,the parking lot is FILTHY-poured drinks,puke,snot+employees smoking by entrance(the same for Michigan Ave+Merriman)-I'm thinking the strip mall owner is too cheap to get a street sweeper to do the entire parking lot,+ensure steps in and out of the building are snot,vomit+cigarette butt free.C'mon now,our Westland Middle Class+Lower Income $$$ is just as good as those that shop Kroger at Ann Arbor Road+Sheldon(Plymouth),+Ford Road+Canton Center(Canton),so please Kroger Corporate, take care of biz+spend some bucks on upgrades here! The entrance smells disgusting,always like old dirty mop water+vomit.Not a good impression to make on your customers.It's time to do a remodel inside+out here.I do like it,but I'd rather shop at a cleaner,more up to date, comfortable store that takes its pricing,cleanliness+selection more seriously.Even if it's further away.
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November 2023 by Michelle Sanders
Past couple of years the meat goes gray next day. Hamburger and roast. Purchased pictured hamburger on 21st. Today is 23. Sticker says good to SELL until 24th. Ongoing problem.
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November 2023 by Codes Monkey
Stopped in this location just for tomatoes and lettuce around 8pm. What should have been a pretty quick trip. After standing in line for several minutes for self check out. The supervisor finally told ALL of us waiting customers, Self check out is now closed.. Use the only single cashier open already with a line already. Didn't take long before the line went from the front to back past meat section in the back of the store. No other staff came to aid the solo cashier, nor customers waiting. I asked the cashier was this common practice? She replied not sure 'it's my second day on the job "What??? I commended her & told her to hang in there. It was quite clear they threw her in a sink or swim situation!! Throughout this mess she remained extremely pleasant and friendly 10 ⭐ service from Tanya!!? I can only hope the Union rep's will visit this location soon. Tyler,John, or Bridget please? To Management, this is a great opportunity to evaluate yourself and make better decisions, time management! This is how you will potentially great staffing and customer's business! I watched as quite a lot of cart filled people took one look & walked out! TWO hours before closing is unexceptable!?! KROGER Management get it together... Without customers you don't have a paycheck FACTS
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November 2023 by Robin Stromski
I went to get a turkey which are on sale. 49 cents a pound with digital coupon. Since I was also purchasing 2 bottles of wine I went through regular checkout. The cashier Chloe was a put off right from the start. She acted like it was a chore just to have to do her job. She kept leaning on the checkout and sighing like she was bored with having to do her job. She was having a problem scanning the turkey so instead of asking for help she just put in the original price and was expecting me to accept that and pay it. She only got a manager because I refused to pay it. Then when that was settled I gave her cash and she had to get a manager for that to. It was ridiculous, they cannot accept cash without manager approval? People were lined up waiting because she couldn't manage to do her job.
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November 2023 by Hannah Marymarie
I honestly have nothing nice to say about this kroger. There is never anything in stock, their selection is severely lacking compared to other krogers, and their employees at the front for checkout are awful and lack customer service skills.I've never seen so many employees on their phones while working in any other store before. Just the other day we went through checkout and the cashier was talking on her air pods loudly to a friend and swearing while checking our items out. It was beyond disrespectful and I don't see how this store still has people working at it.Not only are the workers failing this store, they don't even stock paper bags. I'm tired of having to carry my items out of the store when I forget my reusable or having to take 4-5 plastic bags when I could use 1 paper bag. When I inquired to the worker at self checkout about paper bags, while they were staring at their phone, I was told they just don't have them.The only reason we even shop here is because we live across the street. We might commute to the other store down the road and stick to Costco. This store is beyond a joke.
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October 2023 by Storm Maiden
Come here every day, a young kid gave me two of the wrong packs of smokes, I had to open a pack but decided to go down let them know what happened - They wouldn't exchange the other pack for the 100s because they said it was illegal- they've always been cool to me till today. everything is illegal- Kroger's prices for food should be illegal anyways Sunoko is way cooler n cleaner -
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September 2023 by Joe Malonski
Too many peeps, we needed both self check outsup and running, but no. Too much. I left went to smaller store found the same profuct 35 cents less.
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August 2023 by Melissa
The heavy-set white woman who is always wearing a mask as she does absolutely nothing in the U-scan, had the audacity to tell me I was ringing up my fruit wrong. She came over and with attitude, pushed me out of the way, and rang it up herself. She aggressively shoved my peaches in with my 2 bags of potatoes. I told her to stop! The masked up woman bruised my peaches. I should have told her to get behind a register and DO IT ALL YOURSELF!!! I'm fairly certain her mask was cutting off oxygen to her brain!!
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July 2023 by Jafar Salman
Terrible Staff/management, make up their own rules and policies. Every day it’s a different policy they have going on that they make up. Definitely contacted corporate but I highly doubt anything will be done regarding the issue. So I just won’t support Kroger anymore especially this location.
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July 2023 by Sam “Sayum” Canty
To be very frank, this is one of the WORST Kroger stores you can go to within the area!I live just off of Palmer rd so for me it makes sense to shop here out of convenience, but is the headache really worth it? Not always.The bottle machines always are having some issue where one or more aren’t working. If you go and tell someone they say “yeah they’re broken” or “Thats not my job” and walk away. Like excuse me, but cant you call someone or go get someone to help? Nope, can’t be bothered apparently.And if you need something at customer service I’d go to another store completely, the lady who runs the desk is INCREDIBLY rude, and she’s always there and has been so for years. If you need anything she acts as its not her job to help you and its causing her a great inconvenience when its her job… It says so on her tag! Which id also like to point out if you look at her tag it says shes been there so for many years and it makes you winder how when you act in such a way to customers. Shes even rude to fellow employees that ask her for help!
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July 2023 by Hussein Al Khafaji
Very rude employee yelled at me as soon as I walked in, she said I parked in one of her pickup spots, I said I didn’t know and she kept yelling. Left the store immediately. Never again.
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June 2023 by Josh Hulet
Dont normally do reviews but a young dude named Edwin was here and helped me not only in the lot when i needed a cart (ot was pouring rain) but he also helped me find about 5 things inside the store later one. Had a smile the whole time too.Super nice.