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November 2023 by La Wanda Smith
I had a great experience at North Bros. Ford. They worked with me and got me in the vehicle I wanted. My used vehicle sales rep. Gerico Salas was great, too. This is a very friendly, work with you dealership.
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November 2023 by Scott Beaudrie
Very disappointed with this dealership. I had to extend my lease 4 months due to production delays with my new vehicle. This extension also caused me to purchase four new tires. I asked my salesman if I could receive a discount on a satellite radio receiver for my new vehicle due to these inconveniences. He said no, and gave me a story on how that would violate my A Plan. While completing my lease paperwork, my salesman stopped, and proceeded to finalize a sale to a female. I felt humiliated,disrespected, and discriminated. He said we squeezed you in, she had an appointment. My salesman spent over a half an hour in an enclosed vehicle with this female while I sat and waited. I got the impression something inappropriate was occurring. North Brothers Ford charged me over $200.00 for door edge guards that I did not order or want. They installed them prior to my arrival. My salesman was very indifferent toward me. He could have cared less if I leased a vehicle from him. All he kept saying was to make sure I gave him a five star rating. The supervisor of the business manager needs to lite a fire under him. I have never seen anyone work so slow. I want North Brothers Ford to reimburse me for the door edge guards, and install a satellite radio receiver in my new vehicle at a reduced or minimal cost.North Brothers Ford needs to reevaluate how it’s employees conduct themselves. Times have changed. Being alone with a member of the opposite gender can lead to unwanted accusations. Today, November 6, 2023, the owner of North Brothers Ford called me, and said I have caused chaos amongst his sales team. I politely explained that times have changed, and it is not wise to be alone with a customer of the opposite gender. Any reasonable adult would be suspicious of two adults of the opposite sex alone in a vehicle for an extended period of time. The owner should be thankful I pointed out a potential problem, not irritated.
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November 2023 by Cory E.
Garbage, they lie to get you in the door and blame the "company" that "they" used to print the fliers as the ones who made it deceiving. The salespeople here are pretty low timeshare pushers. If they have to resort to these tactics then they are not worth my money.
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October 2023 by Erin Birddog (birddoglover)
They ran our credit NINE times and significantly dinged our credit when we told them we were buying a new house and going to sell this vehicle within a few months (just needed it to move across the country)… this cost us over $3K on our new home loan. They told us the vehicle we were buying was Certified Used, but then said it wasn’t. Tried to sell us an Extended Warranty for $5K when the truck already had one paid for by a previous owner, that we could transfer for $75. But they never gave us that info. Had the 2020 truck for 4 months and less than 5K miles when it needed an entirely new engine at 75K miles. They were completely unsympathetic. There were metallic fragments in the oil pan, and they may have even seen this. Do NOT buy from here… and I wouldn’t get a Ford anywhere after this experience.
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September 2023 by Leona Zacharias
Mark Mills is the man you want to handle all of your car needs. I was with a different dealership that I was hugely disappointed with. Called North Brother's and meet Mark Mills. He did exactly what I wanted to do. He was extremely helpful and professional. Didn't try to harass me into anyting I wasn't looking for. If you are looking for a salesman that works forn you and makes sure your experience is amazing he's your man.
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September 2023 by sardou love l'amour
I walked to the shop on a Thursday night when the shop was about to close and I was able to get the vehicle of my choice at a better interest rate than my bank. The process was so very quicker than I was expected. I got the car for my family and I can see that they are enjoying it. I highly recommend North Bros. Ford, Inc. I am planning to get a truck (F-150) there in about a year.
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September 2023 by Miranda Heath
Hands down the best vehicle leasing experience I’ve ever had. Tom found the exact truck I was looking for, clearly communicated all of my lease options, and was able to find multiple rebates that I qualified for. Don’t waste your time or money going to other dealerships.
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September 2023 by Liz ✧ Lock Closings
David Johnson, along with the entire staff, made acquiring our lease car a breeze. They were not only friendly but also professional, efficient, and excellent communicators. David's expertise helped us find the perfect vehicle, and his streamlined paperwork process saved us time and stress. His clear explanations and prompt responses to our inquiries demonstrated his dedication to exceptional customer service. We highly recommend David Johnson and his friendly team for anyone seeking a hassle-free and pleasant car leasing experience. Thank you, David, and the entire staff, for your outstanding assistance!
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August 2023 by Liz Yancey
Went to North Brothers Ford and got to work with Mark Mills on my new lease! He was amazing and super helpful. He helped me customize my new escape and made sure it came in perfect. He made the leasing process so easy and stress free. Definitely recommend going to see Mark for your car needs!
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August 2023 by Terri Gonzalez
My salesman Jamie K. Went above and beyond to get me the car that wanted. I wanted the showroom car. Was all set to pick it up but a recall was sent down on it and I couldn’t take it. Jamie was very patient and diligently found me one exactly like it that day. I picked it up the next day. I appreciate Jamie and North Bros Ford for accommodating me. Thank you Jamie and North Bros. Ford!!!
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August 2023 by Ryan Whittington
I have no more nerves dealing with this place. First, past experiences with oil changes and other basic service appointments have had mixed results.Today was the icing on the cake. I had an appointment to diagnose/fix low idle and stalling issues. I get there and the service advisor stated that the vehicle probably won’t be looked at until end of day if at all because their engine tech wasn’t in (What was the point of having an appointment then? That’s not the customer’s problem to figure out your staffing.) I asked to speak with a supervisor. After complaining to that supervisor, things were moved around to get the vehicle back. The initial service advisor called to explain what was going on and it was stated that a part would have to be ordered. I told the advisor that I needed to check the paperwork from the technician first and go from there with scheduling. I get back to the dealership for the repair to be scheduled and the first advisor wasn’t there because he left for the day. So when I had asked the scheduler how much time will it take to get this done. They didn’t know and took me back to the same supervisor to ask, he said that it would be about a half-day. I remembered when I got home that the first advisor stated that a part would need to be ordered and would take two days to arrive. I tried calling and I was transferred back to the initial call taker and I left a message the second time (they never answer there). I called back and I get transferred to the same supervisor and asked if the part would be there for my Monday appointment? He said no, it would be in on Wednesday. He also stated that he was glad that I called because that would have been bad.I don’t expect them to clear their schedule for me. I expect them to be organized and communicative with each other to improve the guests experience. This has been a nightmare so far and I do not recommend anyone go here even to purchase a care. I’ve had issues with that as well. Oh and their diagnostic fee is very high compared to other shops in the area.
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July 2023 by Laticia Grant
Jason went beyond my expectations and took time out to recognize my birthday. He listened to what I wanted and made me feel special. He didn't try to just sell to me and fast talk. Definitely, it made me feel like family. I'm so appreciative because being a woman that goes unnoticed to many times.
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July 2023 by Joanie Moore Photography
SALES DEPARTMENT - Purchased my 2023 from North Bros because they had the vehicle I wanted, in stock. Was happy with everything until it was time to sign the stack of papers. As others said, DON'T LET THEM RUSH YOU. Salesman was dishonest - made me sign marketing and satisfaction survey papers that I wasn't required to sign, but insisted I was. Gave himself 5-stars across the board on what he said was a sample of a satisfaction survey I would be getting in the mail. Then, after signing it, boldly told me that I just signed the actual survey. Confirmed with another dealership that some of the forms I was made to sign were unnecessary. Unfortunate when a salesman has to be dishonest to get you to sign documents - especially his own satisfaction survey. That's my only complaint about the dealership - dishonesty.
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June 2023 by Mark G.
this company sucks. fake bullshit scams promising fake things. 10000000000% do not ever go here to buy a vehicle, or sell a vehicle to them, absolute scum bags.
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June 2023 by Myanna A.
This place is a literal scam, the manager is unprofessional he gossips worse than highschool girls. I'd rather eat a burger off the street than buy a car from this place. They'll make you pay double the price and give you the absolute worst car.
