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December 2023 by Candy Howell
Theresa is the best. She helped me with a loan. She made me feel comfortable. She was very calm and helpful.
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October 2023 by Under O.
Please allow us to give them a zero most unprofessional bank to deal with. Very disrespectful. They ask you for documents since from literally 10 years past and at the end they decline your credit card app, best part about it is how they deliver the message like you are on the streets dying to be part of their organization !You can't afford lending? Are not financially stable ? then don't pre approve ppl ask them for all their info then decline their app. They make their decision based on what your name is and what color you are.
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October 2023 by James Pierson
Theresa Tafoya was exceptional and provided great customer service. Highly recommended she was very knowledgeable and helped guide me through the loan process which went quickly and smoothly. Thanks for everything!
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September 2023 by Cindy Calderon
I've been with the Westland branch for years, and have never received anything less than top notch service. Their financial products have always been great, and so has the staff. Patricia Crawford is a gem! Highly recommend!
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September 2023 by Olivia Crabb
I worked with both Melinda and Samantha for my auto loan and both were great to work with. They were speedy, helpful and friendly. Loved talking to Melinda on the phone as well! She made the process fun!
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September 2023 by Aldon Danforth
Kelly, was great today she helped me order a new card because of suspected fraudulent activity, She walked me through the protection process step by step and was very detailed in explaining. Because of her I won't consider banking anywhere else. I'm impressed ! Someone give her a RAISE !!!!!!!!
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September 2023 by Morgan Schaefer
Thank you Brianna for all your help! Thank you for going out of your way to help me find the exact vehicle I wanted without going over my affordable monthly payments. & Thank you for your patience(I have none) and due diligence! I greatly appreciate you!❤️
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September 2023 by Jack Bowers
Im not a customer ther but my roomate writes me a rent check and have been cashing them ther for 4 years. And half the time drive threw half the time walk in for 4 years. Last year iv had a couple sugerys. And so the other day went threw the drive threw lady said you fina have to come on in we dont cash checks in the drive threw for non customers. First off. What the hell is fina. Guess some getto talk lol. So when i go in i explained 4 years cashing in drive thrw never a problem them from 3 lanes down lady loudly says not at dis bank you aint. Lol hear we go again with the getto talk.
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August 2023 by Kat Green
I have been with this credit union for almost 8 years. I used to love it until it stopped running as a credit union and became a bank. There is no grace period if you overdraw, and they fee you $32 per transaction putting you further in debt, and not being helpful or considerate when it comes to these fees. So if you have a few $5.00 transactions go through, you get nabbed with $96 of fees. It is not right to money gouge and cause your members to go into deeper debt. So if y’all care about the people keeping you in business, have a little grace for the people living paycheck to paycheck.
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July 2023 by Darnell Cooksey c
I became a new member, and got a loan. They worked with me the whole day, stayed over 10 min helping me, and making sure I was satisfied before leaving. Thank you Cynthia and your wonderful team in Westland.
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July 2023 by Tim Ramsey
Another great experience with Parkside, Maria helped us with our transactions and helped us learn more about the great things that Parkside offers. The staff here are wonderful, friendly and make going in fun.
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July 2023 by Bryan
Been banking with parkside almost 10 years. Get a call a few days ago that a check that was approved and deposited a week ago needs to be resubmitted that the bank the check was from was denied for one of the pictures being unreadable even though the parkside member said both pictures were fine and the money was ALREADY IN my account and to just get the check canceled and get a new check for the same amount deposit it and I could get fixed same day. I go in today for them to tell me the check and money will be on hold for 2 days. I say that's unacceptable I need the money now. And she talks to a "manager" over instant messaging and tells me that I will have to have the check put on hold for 5 days. Even though THEIR app messed up I now have to wait 5 days to deposit the check or lose 10% if I cash it somewhere else. And when I ask to speak to a manager I was told that an executive/manager will not come down and speak to someone like me and this person im speaking to told me they are a staff trainer earlier in the conversation.. Ridiculous and completely unprofessional!
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July 2023 by LaWanda Sharp
Theresa is the best EVER… her patience and understanding of my situation was above board..Her assistance with my loan wow let’s just say with the credit union itself got me what I needed.
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June 2023 by Lindi Koenig
Samantha W was absolutely amazing with my loan. From start to finish she was with me side by side answering all my questions, and taking care of everything! I recommend when your in need of a loan call Samantha W.. Thank you Samantha I feel like I can breathe again!
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June 2023 by Mary L Dixon
Kelly was my csr and she was very happy nice helpful and supportive about my situation with my checking account and more than than anyone I knew at a bankI am pleased with her attitude towards me!!!
