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December 2023 by Keynon A.
I brought in my SUV to get my headlights changed and Austin and Mike took great care of me. They weren't able to get the headlights in that night but they were concerned about me driving with a blown light and were willing to send me out with an estimate in case I was to get pulled over by the police. I had brought some lights earlier and left them on the front seat and they put them in with no problem. Excellent customer service and I will be coming back to see them. Highly recommend this location!
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December 2023 by Shaun B.
The two white guys one name was Mike and the other was bald was beyond rude they did not acknowledge me and they were more concerned with being on the phone. I arrived early for my appointment. They acted as though I was not standing there waiting for service. As more people walked in they were not acknowledged maybe they will be serviced since they are white. Will never go back.
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November 2023 by Bob Rowe
Just got great service from Moriah and crew at this location! Fixed what I came in for, plus a couple of things I wasn't aware could be fixed. All in a very timely manner. Keep up the great work!
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October 2023 by E M
Pep Boys did a fantastic Job. they kept me informed every step of the way. They dealt with the warranty issues themselves. They were courteous, polite, professional and took care of all of my concerns! It is extremely comforting, finding a mechanic and shop that you don’t have to worry about them taking you for a ride. I found my new auto repair shop! Mariah and Andrew are the reasons I will be going to back to PEP BOYS for all my auto repairs!!!!!
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October 2023 by Ginny Harley
I love Pep Boys, but today I came back to have my back windshield wiper put on because they had to order it on Saturday. I was told to come on Monday, well I forgot and yesterday I was working all day. Came in at 8:15am today and turned out they never order the part. I feel like as soon as I walk out the door they closed out my file and continued on. Now because I have to work the rest of the week and going out of town for the weekend it will be next week. Hmm I wonder if the girl will remember to order the wiper blade?
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October 2023 by Tricia Darby
Love this place. We have had two major repairs done there and the cost is way less expensive than the Ford dealership and they’re just so much more pleasant. We will definitely be back.
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October 2023 by g lyons
Mira was absolutely fantastic!! I work in the auto industry for 40 years need more people like her. Really good at being helpful, friendly and great communication.
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September 2023 by Lizzie Maguire
I went for an oil change at 10a received my car back @ 130p and my car was overheating. Something it wasn't doing before. I called the store no answer. I took the vehicle back to the same location for them to tell me I can't get it looked at or serviced to see what they done until two days later when a manager was available but the assistant manager was the one to check me in. The quality of service at this location is not worth the trouble.
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September 2023 by Ed Khalil
My appointment was 0900AM, there was only one person in the store, he was not aware of my tires replacement appointment and has to locate the tires for my vehicle. It took until 10:00 until couple more workers come in. I was done at 11:15 Am. then it took about ten minutes to process out due to computer issues. I don't blame the person who was in early, he did his best. I blame lack of management coordination and not sure who is in charge of the place.
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September 2023 by Samual Evans
Had a tire go full flat at 3 pm. on a Sunday out here in Westland. Finding out my Kona does not come equipped with a spare and only a pump I was in a quandary.I did a quick Google search of open tire places in the area and started going down the list. All of them have the same story of either being closed or being booked out. That sucked. Then the wife came outside and told me she had contacted Pep Boys and that I could get right in, so I hustled it over there. I am so glad I did.They got me right in, had an excellent replacement tire (mine was pretty bad off), and fantastic pricing in line with all their competitors. I was in and out in under thirty minutes and got to enjoy the rest of my afternoon and evening.I highly recommend it.
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September 2023 by June Brent
They always try and give you the best deal possible. Very knowledgeable, although best to go into store to schedule your service versus scheduling online.
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August 2023 by Natasha Sharp
I highly do not recommend going to this pep boys. I brought my car in a for a flat and was told that the tire needed to be replaced, fine no problem. I was told it would be ready the next day at 11-11:30ish. I had work that day so I made it apparent that I would need the car before 1pm. I arrive at 11:45 and they haven’t even started my car yet! No phone call to let me know?? I wouldn’t have wasted my time finding a way up there if it wasn’t gonna be ready for another hour. But I let it go and just waited for the text that the car was done but upon arrival and going to go get in my car I realized that I couldn’t open my drivers side door all the way! It was dented inwards to a degree that it was obstructing my car door from opening. When I tried to talk to the employees about it everyone shrugged their shoulders like they had no idea how it happened. My car was not like this before it was dropped off at pep boys, and with employees that don’t know how to take accountability I would think twice about dropping your car off here. Clearly they don’t care about the condition you get it back in. It seemed like no one in the building cared that my car was more messed up after paying them for a service then it was before I brought it to them. Highly recommend taking your business elsewhere, any place that damages your car and feels comfortable lying to you about it should not be open.
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August 2023 by Terry Brady
I am very pleased with the service check I had performed by the men and women at Pep Boys in Westland MI. The staff is friendly and professional.All in all, I would advise anyone to have their automobile serviced by the good people at Pep Boys Westland MI.
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August 2023 by Mark Flury
They could be a lot more responsive. I also think they were understaffed, with one mechanic and one counter person. They were a little overwhelmed with it being the weekend and lot of phone calls as well as individuals walking in.
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July 2023 by Jackie Nayh
I had a great experience at this location! I made an appointment online because I noticed a nail in my tire. I wasn’t sure if I was going to need a new tire, or just a puncture fix. The front desk employee (can’t remember her name) was very friendly, and she helped assess that I just needed it patched. They were on time, straight forward, and didn’t over charge me. I am considering bringing my other vehicle back for an oil change when it’s time because I enjoyed my overall experience here.
