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May 2023 by Mary-Jane Neill
Made an appointment on my day off so i could pick it up and drop a different car off and make an appointment i had at 4. Oil change, recall and fix alignment issue. 6.5 hrs later the call was no suspention problem and nothing else was done yet. I knew it wasnt suspension and then i was told it was probably not balanced. I know what that feels like too. It was an alignment issue that their machines couldnt detect. I had to leave it until my appt was over and get it after hours. I had alignment done that resolved issue next day at belle tire.Salesman dave is great!!
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March 2023 by Nick LeRoy
I've been taking my car here since 2019 and it seems to get worse with every visit. You will drop your car off and you will have to call them the next day for an update or you will hear nothing. Paid for headlight replacement and they offered free wash. You can see from the pictures that neither of those things happened. You wait forever in the waiting room for the shuttle, you wait forever for an update on your car, and then you wait forever to pay. If you value your time or money go somewhere else.
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March 2023 by Akindele Turner
Had my vehicle for 7 hours only to find out no oil change had been done, reccomend DO NOT go to this place
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February 2023 by Marie Hassett
When to use their quick lane got there at 7:10. At 7:40 I was told there's a 3 hour wait. I don't call that a quick lane!
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December 2022 by Len32520 P.
When I purchased my 2022 Explorer Limited I had purchase Tire insurance along with Extended Warranties and even Maintenance Warranty. I called today (Wednesday) to inquire on getting my rear tire checked, it has a slow leak. I talked to Taylor and She informed me that they have NO walk in availabilty all this week. Hmm, why did I buy insurance when I can't even get Service done. The sign out side the buildding states Service Center that was determined to be a LIE. What a joke, not enough staffing to even look at a tire, that's sad. I will have to check and see if I can get a refund on my Tire Warranty.
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September 2022 by maggie Hawk
Very good dealership to take your car
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August 2022 by Mo
Jack Demmer Quick Lane is better organized. Jack Demmer greets everyone soon as they walk in. Not at North Brothers, you have to stand there & wait & wait, & Joe was super busy & asked the other young guy for help but he said he couldn't. I believe you need to visit Jack Demmer Quick lane & try to be like them.
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July 2022 by Michele A.
My son took his car to North Brother's Ford because they had the earliest appointment available. He booked back in May for a June 28th appointment. We dropped it off on June 27th. He was told the mechanic hurt himself that day but that he should leave it and his would be the first car looked. We understand things happen however it has been three weeks since his car was dropped off and he hasn't heard one word from anyone at North Brothers as to what is going on with his car. Joe, the manager, gave him his direct number three weeks ago but he never answers and never returns calls. Three weeks is a long time to go without a car when you work full time Monday - Friday. You would hope the dealer would call and offer a loaner. Or send the car to another dealer with a mechanic that could work on it or reschedule. We are fed up with the silence. I'm not sure what it will take to get results or a simple phone call with an update, but we know for sure we will never deal with North Brothers Ford after this and would hope from this review, you won't either.
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March 2022 by Laurie B.
North Bros. Ford, Inc.33300 Ford Rd, Westland, MI 48185Awful experience. I bought 4 new tires here 3 weeks ago. The service was absolutely horrible. I drove out of the service center at 6 pm, and the following morning, I noticed a quarter-sized bulge in the sidewall of my front driver-side tire. I called the service center to let them know and they told me to bring it in. They looked at it and said there was nothing they could do for me. They said it was my fault. In addition to this, they overcharged me. I was told I would receive a reimbursement for the overcharge via snail mail. It's been over two weeks and I have yet to receive the check. I spoke to the quick lane manager regarding the missing check and also informed him of my negative experience. He told me I could bring my car in anytime (without an appt) and he would replace the defective tire. I would like to add I was never offered the "tire care" plan to protect my tires if something happened ($30 extra per tire). I asked the manager if I could add the plan--since it was not offered at the time of purchase. When I showed up at the dealer today, and asked for the manager, he told me he could not replace the tire--that they were "too busy." I also asked about the tire plan and he informed me that he called FORD and they said I cannot add it after the purchase. It was never offered to me at the time of purchase! I had to call to reschedule my appt and there was no record of my appt. I would never go here again.
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January 2022 by Rich Allen
Said 2-3 hours for oil change, actually took 7. And then the bill was overcharged and had to be fixed.
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November 2021 by Ms Terrie Patterson
I am beyond grateful for all the staff at North Brothers Thank you Thank you Thank you
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September 2021 by Dean Lemponnen
Made an appointment for an oil change three and a half weeks in advance, one and a half hours to complete the job. No one else in the waiting room.
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September 2021 by Robert Fullerton
Devon was on top of everything. He kept me posted on everything that needed to be done. He found me discount coupons that I wasn't aware of to help bring down the cost.He showed me that he cares about his customers.
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August 2021 by Brian Provo
If you need brake work ,oil change,or a tune-up,I strongly recommend Quick Lane At North Brothers. Devin,who works at the service bay is an excellent person to see. He is very polite and very helpful.He will assist you and get your vehicle up and running in a very professional way .You will never go wrong with Quick Lane at North Brothers.
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August 2021 by Ralph Brooks
Great service! Great service people! Great dealership, I'm glad I bought my car at North Brothers Ford and I surely will buy my next vehicle there!
