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March 2025 by Jasmine Coleman
They lock the doors so you can't even come in before they're actually closed.
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March 2025 by Starr With A Vision
I don't know where my last review went, but I believe the store is deleting them. I’m posting it again because it’s important to share how I was treated and how other people of color may also be treated in this store.
Even before this recent encounter, my shopping experiences here have not been the best. I usually shop online, but this time I had my item mailed to the store. While I was there, I decided to look around and pick up a few more things for my upcoming trip.
I quickly noticed that I was being followed around the store from rack to rack. It made me fearful, wondering if it was actually a store clerk or a deranged individual.
Finally, I couldn’t take it anymore and loudly asked the person to stop following me. He replied that he wasn’t following me. The fact that he could respond face-to-face was telling in itself.
The manager, who I think was a manager—a woman with black hair—heard our exchange. Instead of asking if I was okay, she shouted, “He’s just doing his job.”
What exactly is that job? Following customers around like a crazed stalker to the point where they can't shop in peace? This incident occurred in December 2024, just before the holidays. I understand the need for security during a time when shoplifting can increase, but this was excessive and extremely uncomfortable.
I should have left after the manager's response, but I still needed to pick up the item I had ordered online and paid for. When I approached the cashier, she was very rude. She didn’t say hello and barely seemed willing to process my payment. I expressed my dissatisfaction with my experience—from the behavior of the security guard to the attitude of the cashier and the manager. When I asked for the general manager’s contact information, she simply pointed it out. She didn’t want to hand me my receipt and just laid it on the counter for me to pick up.
I will never step foot in this Westland store again. I will travel further to the Inkster store if I need anything quickly; the staff there are fantastic and very helpful, even though it’s not a convenient location for me. They assemble outfits for you quickly! Otherwise, I will be shopping online.
Beware—you’ve been warned. Don’t give this store your money!
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December 2024 by Lauren Sly
I'm new to the area and this location, but I will definitely be coming back for more soon! Excellent customer service from the moment I walked in. I went in to find a dress for a specific event and left with everything I needed for the whole outfit. I was helped by the nicest person, and the manager was incredibly helpful too. I highly recommend for a great selection of clothes and accessories (I purchased both) for amazing prices.
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August 2024 by Britt Nicole
Customer service trash
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April 2024 by Jennifer Basiaga
The hours are never regular. When you google what time they’re open till it’s never the same as when you show up. Almost every Sunday that I’ve tried to go they are closed by 6 o’clock. And during the week, the sign on the door says that they’re open till eight but they’re never open till eight. I’ve tried to confirm if they were open or not before by calling, but the phone just rang and rang without answer. Simply updating the times on Google and on the door would fix this, but they never do. And other review say the same thing so you think that they would actually save people some time and fix it. While trying to go in just now I watched at least three other people try to go in to locked doors.
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January 2024 by Linda Riggo
I love this place. The people who work there are very friendly and they have cute cheap clothes. Just be sure to buy bigger than your usual size.
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November 2023 by netta johnson
came in today around 2.They have nice clothes and both ladies were really nice.
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November 2023 by Lori H
Big selection at great prices.
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November 2023 by Kenyatta Marsh
Not friendly staff was on the phone at the register and was more interested in talking with each other instead of helping customers, not greeted at the store, not enough employees staff in store, store was not as clean as other locations. My friend complained about selection not enough. I called and made a complaint too customer service after I called the store and spoke with a manager about a shirt I bought. Not impressed with this store or their customer service. Go too a different location with better service.
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November 2023 by Axel Wiles
Very good experience. Plenty of clothes that my wife likes. Sales associates were helpful and pleasant.
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November 2023 by Dalila Watts
This is my spot. What can I say? Cute clothing that will never go out of style.
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September 2023 by Reflections Healing
Nice clothes selection but I don't understand why you can't use the fitting room???? It's always closed off!! Not all clothes fit the same who wants to get all the way home and realize this outfit doesn't fit well ijs
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June 2023 by Y C
Disrespectful; DOES NOT CLOSE AT 8. Kicking everyone out the store. closing doors too early at 5:30pm exactly, this is irritating and so wrong. Sadly i had to give 1 star.FIX THE TIME ON THE INTERNET. Filthy store.
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June 2023 by Alisha Nicole
Great displays for outfit ideas but they will not let you try on your clothes there
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May 2023 by Angelica White
Do they ever answer the phones???? It always have a busy signal
