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November 2023 by Rick Soeprasetyo
Arrived to pick up a ubox at 315 pm. Ubox people close at 4. They left early and would not load me. Always something at these minimum wage places
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October 2023 by Britney Miller
The best UHaul in Michigan. We appreciate you, Paige! Great customer service and great people to work with.
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October 2023 by Jay -
Paige West is the greatest. Thanks Paige for being a blessing and for helping us through a difficult time. We appreciate you. ? ❤️
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August 2023 by Love Gill
I would give this place 0 stars if I could. I had a storage unit there for about a year and would rent trailers there regularly. Paige the “manager” is extremely rude and disrespectful. I brought their trailer back a day late and didn’t think much of it thinking I would get charged for an extra day but she flagged my name in the system preventing me to rent trailers there without any warning. Wouldn’t even let me speak to her about the situation threatening to call the police if I didn’t leave. I have always been polite with her and the rest of the staff and never missed or made late payments. Another instance where they didn’t have power and I needed my equipment to run my business. She had no solution, but instead was being extremely rude and said that no one would be allowed to enter the facility because of security concerns. The previous day when they didn’t have power, the storage access doors were open to the public. Please save your energy and time and go to another u-haul who respects their customers.
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August 2023 by Anjan Kumar B S
This location doesn’t even deserve a review but I’m posting this so people will know… the people who work here, really doesn’t want to work but need an excuse to escape from their work.. but u know who’s getting effected - us, the people who has some services to get done in this location…. She (Alexandria) openly admitted she doesn’t want to work there, when she got frustrated… I hope you figure out your life… next another lady (a white lady with cap, who has most annoying character known to mankind and a teenager like attitude) she created a whole drama like going to the wear house opening the door and all, just to tell come back the next morning, when I drove from 15 miles… they just shut everything down at 5PM … hey u haul y don’t u put that on the google maps… if they don’t want to work let them free or atleast give up your location to a better ownership with good management…. These people will ruin our UHaul experience…. Guys don’t have any kind of business here or forget your peace of mind for couple of days….
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August 2023 by Marcus Henry
This location needs a better management team. Once they have your money you are no longer a priority here. I come to get my things because they're mine and I can't. They now have no power and worse no contingency plan. I need my things today.. tomorrow is too late!!!!!!!!!
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August 2023 by Richard Z.
LOL... came to give a bad review and seethey only have a 1.5 out 5 stars...Bunch of kids running the place. And "Cup Cakes" they don't understand people make reservations because they are on a time schedule. Sat waiting 40min+ in Line then it took the 1 person doing his job another 20min... oh I'm not done. Finally get my truck and it has a flat. Rather than get me another truck they pull this up to the garage and tell me they're going to take a look at it. By now by this time it's already been an 1hr and 1/2...Of course I'm pissed. Said something like what the f@&k. And miss Cup cake said well your not getting a truck...Kids and the retired. WORST SERVICE EVER !!!
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July 2023 by Love G.
I would give this place 0 stars if I could. I had a storage unit there for about a year and would rent trailers there regularly. Paige the "manager" is extremely rude and disrespectful. I brought their trailer back a day late and didn't think much of it thinking I would get charged for an extra day but she flagged my name in the system preventing me to rent trailers there without any warning. Wouldn't even let me speak to her about the situation threatening to call the police if I didn't leave. I have always been polite with her and the rest of the staff and never missed or made late payments. Another instance where they didn't have power and I needed my equipment to run my business. She had no solution, but instead was being extremely rude and said that no one would be allowed to enter the facility because of security concerns. The previous day when they didn't have power, the storage access doors were open to the public. Please save your energy and time and go to another u-haul who respects their customers.
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July 2023 by Andre Patton
The person named Christopher that provided customer service yesterday was outstanding, extremely help courteous and professional, really takes pride in providing service to and for customers.
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June 2023 by Ling Shi
I just used the U-box service to relocate from New York to Ann Arbor. Their agent contacted me one day before the box delivery, I described the address in detail and she confirmed that the driver will contact me upon her arrival (BTW her name is Amanda). Then on Friday I received no text message no call, instead of a billing and an email told me that my box is delivered. It is about 50m away from my apartment and it could be 10m! I already planned and reserved that parking lot for the box. But she just dropped the box without saying anything! After locating my box I contacted the agent immediately and required a box move. She declined that and said current no one is at Ann Arbor now. I called another twice and she commited someone will contact me shortly to solve my problem. But I received no contact after that! It took almost half of our life to get everything into our apartment. The agent for contact also has a very bad attitude and has no customer service at all! I used U-box services twice before and this is the worst experience I even had! It is such a shame that the people like the agent in this station and drivers like Amanda can work there and provide services to others!!!
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June 2023 by Joy Minnis
Paige and her team are absolutely amazing!!! Sometimes the equipment might have issues or the computer system might go down but this team will do everything they can to rectify the situation! Don't be the customer that just complains, be the customer that is patient and willing to work with them. You won't be disappointed! Thank you, Paige and your entire team for your hard work, excellent customer service and so much more!
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June 2023 by Ben
Overall good experience here. Picked up a trailer I reserved online. They didn't have a problem with me picking it up early. Hooked me right up. When I dropped it off told me to park it over where I got it and unhook it myself. Overall good experience here.
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May 2023 by Christy C
The staff here were all super friendly and helpful. I dealt with a few different people throughout the weekend (dropping off a trailer, moving into storage, and dropping off my truck). No complaints!
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April 2023 by Psg boonie
Left me sitting on hold for forever and when I asked about their car storage garages I was told they didn't have any when when I drive by on Cherry Hill they obviously have garages that says cars Vans pickups storage and they were sitting empty wish I could give no stars this place is no help at all taking my business to budget
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March 2023 by Lauren
BEWARE!! READ!!!!!-> Paige West is a bully!!When will the 0 stars review score be available??? WHEN??? Paige West is a bully!! SHE IS TERRIBLE. DON'T GO HERE YOU WILL REGRET IT!!