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March 2023 by The F.
This place really needs to get some respectable employees. The "Manager" Paige West is horrible, rude, ghetto and absolutely the least prof interaction I have ever had at a rental vehicle company anywhere. Its really a shame a company as reputable as uhaul would employ anyone that lacks the skills to communicate, problem solve, or just be a decent human being. If you have no other options maybe use uhaul As a last resort but if you have any other options I strongly recommend using them. As long as uhaul has Paige West Employed avoid them like the plague. Dealing with her for even the simplest things will ruin your move for sure.
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January 2023 by A Manwell
The truck that was used for my 6.1 mile move, was not inspected beforehand. The front driver's side tire blew out while pulling into our destination. The front passenger tire was very low. I've done cross country moves with other companies without incident.
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October 2022 by Steve French
Office always closes early or the worker will hide ... Says 6am to 10pm 365days... Tried to get in at 630 to get tools couldn't get in.. One positive Is Kendell, pleasure to deal with very respectful and helpful, he should get a raise. Prices are little high, but every company is price gouging right now..
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July 2022 by Bryan Vallandingham
Great customer service very helpful I'm a disabled Army Veteran and recommend it to all my Veteran friends
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May 2022 by Dave Leland
RUN !!!!!!!! This place is the most unorganized place I have ever seen. Plus lazy!! The female that works at the desk is rude and lazy. If they got rid of her I would bump them up a few stars. People go to any other U-Haul than this one. I don’t care how far out of the way it is…… trust me you’ll thank me.
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April 2022 by Harley S.
This was the worst experience of my entire life. The "manager" Paige West was horrible. She was so racist and rude. I do not recommend trusting your move with this location. They will definitely retaliate and administer trumped up charges if they don't like something about the transaction. DO NOT RENT HERE EVER!. Paige should be fired!
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February 2022 by R W
Unforseen circumstances and they were accommodating each and every time. I will be using them again soon.
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January 2022 by Zaid M.
Drove all the way here to find out they were closed with a sign on the door very unprofessional
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November 2021 by Muhammad Ashraf
I never write bad reviews but this one truly deserve it. Such a lousy customer service attitude experience by the owner name Miner. And you think who would provide better service than owner of the business.At 11pm when I tried returning the truck by using online process it took me an hour to do so. Because they wrote my name wrong on the contract. It was really frustrating.So next day I went back retrieve my phone charger I spoke to the owner Miner and shared my frustration. This lady with emotion less face said oh, people who took my reservation and person at counter made mistake. No apology or any kind of gesture from her. Nothing whatsoever. Way to go Ms. Minor.
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September 2021 by Larry Davis
Great service. Rented trailer from Westland, Michigan store and pulled to Arizona. No issues.
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September 2021 by Cody Smith
Very rude and uncaringHavent rented a truck in months and randomly charged my card 50 dollars with no explanation and refuses to fix the issue
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August 2021 by Stacey Leland
I ordered pods to be delivered at my house. The morning of delivery they called and said they didn’t have any available. So I rented a delivery truck and 2 storage units. When we went to unload one of the units had a lock on it. This was after they were closed so I was forced to keep they truck an extra day. I needed more storage so I rented another one and a cargo van. Guess what??? It happened again. There was a lock on the unit. I’ve never seen so much organization in my life!!!
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October 2020 by subrena whaley
Paige the Customer service agent was awesome... She was knowledgeable and very very professional at the U-Haul dealership and Westland Michigan
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June 2020 by Jean DiCicco
Awesome took about five to ten minutes great service ! Thank you !
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August 2019 by Piotr Dragan
The worst customer service
