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November 2023 by Brett Sackett
I had a great experience with Ozzy. In the beginning he gave me the time I needed to shop around and he was very attentive to any of my questions. He even pointed me to an awesome clearance item that was exactly what I was looking for. He was professional and worked in a timely manor. Thanks Ozzy.
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November 2023 by Sweet K
Tammy was my sales rep and she was extremely helpful with any decision I needed to make. Beautiful personality and a good sense of humor. If anybody visit this store ask for Tammy she would definitely help you out.?
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November 2023 by Richard Jn Baptiste
My wife and I had a great experience with Grace today. She welcomed us to the store and gave us the opportunity to look at merchandise on our own first. Periodically she would check in on us and answer questions. She was able to help us decide on what we feel are excellent choices. We are so happy that we were able to work with Grace. We will return in the future and we hope she is there or someone equally as knowledgeable, helpful, and polite.
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November 2023 by Annette Rogers
Our salesperson, Zack Lueck, at the Westland store was patient, knowledgeable, and most of all honest. He did not make promises he couldn't keep just to close the deal. We would work with him again. When our furniture arrived a couple days later, the two gentleman who delivered our sofa and loveseat were courteous and professional. They were also patient and made sure we were satisfied with the product before they left. We really like our new furniture and highly recommend Value City Furniture in Westland.
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November 2023 by Robert Boone
Walked in today looking for a Nook, Nick approached us, no pressure but genuinely wanted to help. We also looked at some high top tables and Nick was extremely patient with us. Really appreciate he was not pushy AT ALL. We ended up ordering a nook. Nick N. Took great care of us and recommend anyone who shops at this location asks for him., Great Guy!
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October 2023 by Diana V.
DO NOT WASTE YOUR TIME LIKE I DID! They will have you set aside a day 4 weeks in advance, bombard you with reminder calls & texts so you can wait for a delivery truck at any time (because they can't provide a specific time until 30 min before the delivery) TO GET TO YOUR HOUSE AND LITERALLY TELL YOU THEY DON'T HAVE YOUR SH*T and it was some problem on their part. Um excuse me??? I missed out on an event for this...Now I gotta wait for them to call and "provide a solution". I absolutely CANNOT. Clowns over there "running" that business
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September 2023 by Karen Hutcheon
Bought 2 new power recliners today from Westland location. Store is very pleasant and easy to look at all the furniture. Zack L was very helpful. He didn’t apply pressure on us and was very thorough answering our questions; he gave us information on our product that was very helpful and went the extra mile to solve a bit of a glitch when it came to delivery. We definitely recommend this store!
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September 2023 by Joe Castro
Our whole experience from shopping, purchasing and delivery was great. The delivery team set us up nicely. Will be recommending as well as returning for future purchases!!
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August 2023 by Pam Hardin
Zack was great to work with, very thorough, friendly, and professional. I definitely recommend working with Zack, but our buying experience so much fun, and we are excited for a new furniture.And a big shout out to Susan at the front desk who also helped us out for the change in our purchase she made this seamless and terrific!!
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August 2023 by Andrea Baker
We hate shopping for furniture because you get attacked the moment you walk in. However this place was different. Our sales lady Carley, introduced herself told us where all the couches were located and then said if we needed her she would be around then walked away. We were able to take our time look around without any pressure. It was amazing!! Found a wonderful comfortable set and getting it ordered and delivered was easy. We highly recommend Value City in Westland and we will definitely be back.
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August 2023 by Kelley Cox
We were going to buy online, so we went to the store to see the furniture in person. We ended up being helped by Zack - and we bought in person. Zack's knowledge was evident and his sales approach low pressure. If we were ever in the market for furniture again, we'd ask for him again!
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August 2023 by Talia Brunson
Zach was very professional and thorough. He was very helpful during our furniture buying process. Will definitely recommend him to any friends and family looking to purchase furniture.
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August 2023 by Donna Ferrier
Zack was such a huge help! He made spending money very fun! I definitely would go right back to him!
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August 2023 by Rosa Carapia
Ozie was very helpful and knowledgeable. He told us some good information and set up us so that we could try all the mattresses. He let us do our own thing and then came back when it seemed like we were ready. Him and Nancy helped us through the purchasing process. Both were wonderful. This was a great experience and I would definitely consider coming back for other furniture needs.
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July 2023 by Bruh Boi
James was a great salesperson at this location. He was very patient and not pushy at all. He went over several options to help my family find the best couch for our home! This was the best experience that I’ve ever had buying furniture!