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October 2023 by Phillip Pylant
The store was very clean and the new manager Dillon was super nice and helpful.
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September 2023 by Jamal Jaafar
I came in to do some thrift shopping and when I asked Kenya for help she seemed to not want to help at all and was very rude when asking questions to her. At that point I didn’t even want anything and left the store. Please do better Kenya. Customer satisfaction comes first. She also cursed at me when I mentioned she wasn’t helping much. Very disrespectful and rude. I don’t know how she has a job there.
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September 2023 by Lero P
If I could give this place zero stars I would the prices are crazy and the customer service is terrible. I had a few questions about something so I asked a lady name Kenya for help she had a attitude like for no reason I never understand why people have attitude because they have to do their job like she need to get it together my wife was ready to slap her how rude she was
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August 2023 by Carter Boone
The store is decent. My main gripe is the mislabeling of alot of products. I am typically a large so I picked out things based on that thinking it'd be no issue. Many of the garments the price tag with a size is stapled over the manufacturer label. When I got home I saw many items I bought were actually a small and covered up to look large. With no fitting rooms or refunds this is pretty deceptive and borderline fraud.
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July 2023 by Star Raukar
Nice place... lots of inventory!!! Found some really great buys.
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June 2023 by Sherry
Prices at value world are too high for a second hand store. You’re better off paying the extra couple dollars for brand new!
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June 2023 by Cadence Stieber
Was only given half my stuff and didn’t realize till I got home and pulled it all out. Tried to call and ask them to check if it was still there so I could go back and get it but have no way to contact them as individual locations don’t have phones.
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May 2023 by Ye Mum M8
Had a great experience at this location, and I live closer to the Ypsilanti one. Definitely will be using westland as my main store from now on! The store was very clean and the new manager Dillon was super nice and helpful.
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May 2023 by Hanna Steltzriede
You would think you were in a department store with how they have items priced. Way too expensive for a very dirty thrift store.
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March 2023 by Geneva Baldwin
Worst thrift store I have ever been too. Stuff is just thrown everywhere there is no organization. And half the stuff you go to look at is missing from the box. This is a thief's paradise.
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March 2023 by Darlene Malikulmulk
Got a nice coat $10 bucks because everything in the store with 50% because it was Presidents Day
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March 2023 by Blue K.
I really like this Value World, and since I live nearby, it's become my go-to for all my clothes needs. I've spent cumulatively dozens of hours in here at this point, so let me tell you the good and the bad. The good: this place is PACKED with stuff. Soooo much stuff. According to them, they get thousands of new pieces every day. There is a wide selection of types of clothes and every category contains many options. It's a spacious building with a huge parking lot, even when it's busy it doesn't feel crowded. It doesn't smell musty, like some thrift stores. I can always find multiple pieces here that I really like, and although there've been a few complaints in the reviews about pricing, I think the pricing is actually quite fair, and comparable to other local non-profits like Goodwill and Sal. Army. On average I can get about ten pieces of clothing for $50. Especially considering the price of first-hand clothes right now, that's a steal. If you join the rewards program they regularly do flash sales of 50% off everything in store or one category, like winter clothes. The bad: the items are organized by color rather than by size, which forces you to look through many more clothes before you can find something that fits. Some areas are so jam-packed with clothes you cannot look at any one individual piece without pulling it off the rack. Many of the shirts and blouses are hung on a lower rack that comes up to about knee level, so you either have to bend over or kneel to look at those tops, both of which seem like gross, unpleasant options to me. It's not the cleanest place in the world, but comparable to other thrift stores. SOME individual pieces do have confusingly high prices that seem out of place, but that's the exception, not the rule. Worst part of the store to me is the music they play, but I just bring headphones.
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February 2023 by Lauren Booms
Clothes are on par with other stores. They mark the books with red crayon that cannot be removed. If looking for books, do not go here.
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January 2023 by stephanie lakey
I needed another warm mist humidifier, because I steam myself twice everyday to help prevent getting colds when the seasons start to change, because I cannot afford to be sick because I have bills to pay. So, since I practice being frugal with my limited income, I went into the Westland value world on 1-9-2023 to look for a Vicks vaporizing before I went to Walmart because I didn't want to spent to much on one, and would you believe I found a brand new one for $5.15 still in the box, and I am such a happy camper, because this was a great find. Value World, I will definitely be back.
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December 2022 by Stu V
The store is well stocked with merchandise. The prices are reasonable, but bargains are hard to come by. The organization of the store is below average.
