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December 2023 by Jason R.
My family and I have been enduring in our dealings with AAA. On August 12, 2023, an incident occurred that has left us grappling with not only the damages to our property but also the lack of support from our Claims Agent over the past three months. The gravity of our situation is exacerbated by the presence of young children and a stroke victim in our household. Regrettably, for months, we have been unable to use essential household appliances, including our washer, dryer, water heater, furnace, water filtration system, and various other basement-based appliances. Adding to our woes, our contractor is threatening to file a lien against our property due to unpaid fees for services rendered. In an effort to address this, we consulted our mortgage representative, who advised us to remit the $1,000 deductible to our contractor, a payment we promptly made. Despite two inspections to assess damages, our attempts to engage with our Claims representative have been fruitless. False assurances, pending paperwork excuses, and significant delays have characterized our interactions. Moreover, the information provided by AAA Management regarding a partial payout was not only delayed but also insufficient to cover the restoration of all damaged items. Despite multiple attempts to communicate, we have faced significant delays in completing necessary repairs and obtaining reimbursement for our losses. The situation has escalated to the point where legal action and the imposition of a lien on our property are being considered by our contractor due to AAAs delays and misinformation. We appeal to AAA Supervisors and Upper Management to expedite the resolution of this matter, as the impending legal actions pose a severe threat to our property. Your prompt attention to this issue is crucial, and we implore your assistance in bringing about a swift and satisfactory conclusion to this unfortunate situation. Thank you for your immediate attention to this matter.
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August 2021 by Google user
Susan Caylor is the agent you could only dream having. There is so much she has done for us. I hope we never lose her services. Love you Susan. Mike and Dianne M.
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June 2021 by dianne mcclure
Susan Caylor is the agent you could only dream having. There is so much she has done for us. I hope we never lose her services. Love you Susan. Mike and Dianne M.
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December 2020 by Gracie B
Worked with LeeAnna. She worked diligently to put my trip to CA together.
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April 2020 by Matt M.
Cale Kirk has been my agent for 4-5 years since our previous agent retire. Cale is excellent. He has always taken time to make sure ALL my questions were answered. When we bought our first home he fielded multiple phone calls to walk us through the insurance portion. This is so important. When he says he will call right back, he does. Cale has never tried to sell me anything, and he knows the AAA backwards and forewords. Always efficient in handling our home and auto insurance needs. I haven't had experience with other agents, but Cale Kirk is great. We have never met in person; I have never even been to the office. We do everything over the phone and email. If you are looking, give Cale a call!
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April 2017 by Michael N.
This week I tried to switch Insurance and when I called they said even people in my home needed to have auto insurance even if they didn't have a car...what? Then as a member I tried to buy Disney tickets and they had no idea how to handle it. I don't know why I still have a membership with them. Every time I try to do business with them they have no idea to help us. They use to be so good now they are run by sales people that are in trained and only care about the sale not the support.
