May 2023 by Jeffrey W.
Sold me on the family small business that could offer customer service big box stores could not. I agreed and paid a premium expecting the best. David measured wrong and then insisted my carpenter did the measurements and also tried to blame my architect for wrong measurements. Bottom line, he finally corrected his mistake kicking and screaming for the entire six months. ABSOLUTE worst customer service. Also, my two lakeside sliders lasted less then 8 years and rotted. Didn't even bother to call Caswell knowing how they respond. Replaced everything with renewal by Anderson. (A 5 star company)Do not waste your time with Caswell.
