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January 2024 by Steve Chaudoin
Been dealing with them for some time now. Always have been great and easy to work with when it came to my auto and personal loans.
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September 2023 by D D
All I can say is I've been banking with them for several years my family has been banking with them for their whole life go switch do not go to them go to vibe or Michigan credit Union .. they're not there to help you they are there to make money off your money and deny you for everything
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May 2023 by Alex Fahr
I’ve been a member with Genisys since I was a teenager (I’m almost 29 now). I’ve always been super happy to have them as my credit union. They really do care about helping you with your financial situation and hearing any concerns you may have. So far, I have not encountered a branch of theirs that I didn’t like. The White Lake branch in particular though really stands out to me because of rep Lauren LaBelle. She is super awesome; not only because she is enthusiastic and really cares about her job, but she’s also a very compassionate, caring and understanding person. I came to the branch earlier today and expressed to her how I was struggling heavily with some financial burdens that I had caused myself and she listened to me thoroughly, never judging me one time. She encouraged me to create a plan for myself, to remain strong and focused; even to find work that brings me real peace and happiness. She truly is a gem. Thank you Lauren and thank you Genisys for all you guys do for me and for everyone! Keep up the great work!
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April 2023 by Taylor Broadwater
I've used Genisys as my primary financial institution since high school. The service has always been stellar; and every single employee I can recall working with was kind, efficient, honest and hard-working. Working with the public comes with its own set of challenges, but kudos to the employees at this branch that still remain courteous and thoughtful in spite of that! :) People see it and appreciate you.
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March 2023 by Tim Wiitala
Credit Unions are the only way to go, especially, in our current economic climate. Genisys has always been good to me
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March 2023 by Logan Heater
I am about to close my account with them. I have discussed with them about a small financial hardship and then they take money out of my checking account, without my consent, to put towards my vehicle loan when there was already a plan that was established
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March 2023 by Ricco Revival
Awful will find or make any reason to not approve loans they told me my social security check and my overtime is not acceptable income lol yeah try vibe credit union
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December 2022 by Linda Muir
I've been a customer for nearly, if not 30 yrs at Genisys. 12 yrs at White lake branch. I just love them. All are very friendly and personable. I have zero complaints. We use them for personal banking and our small business.
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December 2022 by Jean Jozwik
When you call three days in a roll and there's no answer continuously its horrible. Been like this for years. White lake, michigan location
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December 2022 by Austin Watson
Linda was -promptly- a PHENOMENAL help after having had a very poor experience with the Wixom location.
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July 2022 by Devenia Clayter
It's been terribly hard getting in contact with a representative at Waterford ( Highland Rd) and White lake, you could call 100 times and no one answers. This is an ongoing thing with these 2 branches EXTREMELY FRUSTRATING ?
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July 2022 by Garrett Polzin
Good credit Union but every time I want to get ahold of them you can’t. I called every branch in my area 3 times. To just get their voicemail and not get a return phone call for over a week now. Try again today for same results. It’s getting to the point that I am going to pull my money out of there and see about going somewhere else for the simple reason of I cannot get into contact with them when I need to.
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January 2022 by Cynthia Kunz
They always answer phone calls they always are very helpful and nice. The convenience with my out-of-state credit union was wonderful
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December 2021 by Stacie B
The employees are friendly and helpful when I am there in person, but do not bother calling this location because they NEVER answer the phone.
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November 2021 by dawn watkins
Fraudulent charges on the account. Notification sent to me asking if charges were fraudulent. Responded, yes, fraudulent. Genisys proceeded to process ALL fraudulent charges. Why send an email if you’re going to process all the charges? Not being reimbursed. Their slogan, Where YOU come first, is a fraudulent as the charges on the account.
