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March 2023 by Kenneth R.
This review is not in regards to the overall quality of the cub cadet riding lawnmower that I purchased, in fact, I have not yet had a chance to either inspect the lawnmower or to even start it up, but is instead solely in regards to the so-called "free delivery" that was offered in-store.Garage door was open when driver arrived with me outside. Delivery person dropped palletized item off in driveway and did not offer to assist with removing item from pallet or even to assist with moving palletized item into garage (and, to be fair to the delivery driver, this may have been beyond his scope of responsibility). Additionally, there was no prior communication from Home Depot that indicated that the item would even be arriving crated/palletized, therefore I was unaware that I was going to need additional tools in order to get the item off the crate/pallet and into my garage. Had to spend an additional $150 in tools, including a reciprocating saw and spent over three hours (including the time spent to go out to purchase the additional tools) trying to get the item off of the pallet in the freezing cold (it was 6 degrees f with the windchill). Very unsatisfied with the level of customer service. Also, was not expecting a literal semi truck to be making the delivery to a residence on a busy main street. It would have been a far better & cheaper option for me to have rented a truck and brought the riding mower home myself than to have utilized the advertised "free delivery", and I would have done so if Home Depot had better communicated beforehand what the process was going to involve.
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March 2022 by Ava P.
worms here help me ih my god they have worms that go in your butt and feet ouchie booty
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November 2021 by Jacqueline S.
We are at Home Depot a lot. When we fixed our falling apart home ... we visited every day for a couple months. Lots of materials needed, lots of solid advice given. Now we are helping a friend fix their home. They don't always have every item we need, but the staff have helped me order what she needs. Gotta say, I really appreciate the advice. We found great flat ceiling lights- great! New sconces were perfect replacement of the broken ones, loads of light bulbs and lights for the can ceiling lamps. Got a two step aluminum ladder here- easy to move and carry. Thanks!!
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August 2021 by Kevin Roote
I was there today and all the employees went out of their way to help me find what I was looking for. I cannot say enough about the customer service I received.
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July 2021 by Linda G.
Ordered windows, sliding doors and tile for our new sunroom. Derrick was extremely helpful. The sliding doors were delayed due to part shortage from people not wanting to work. But we were continuously updated on the progress. Overall this store has great customer service!
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July 2021 by Cara W.
If I could give them zero stars I would. Super disappointed and angry that we were told on the DAY of our new refrigerator delivery that they didn't have the fridge we ordered almost two weeks prior. Seriously, Home Depot? THIS is how you do business? Pathetic.
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May 2021 by Teresa Maloney Johnson
Corey and Justin were a great help. I went in for a new base for my old umbrella and they upsold me a new umbrella that swivels. And it was on sale! Thanks guys!
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March 2021 by Sean O.
If your planning on coming here for Flooring and expect to have it installed, RUN AWAY! If they have a company come measure check their reviews first. You will be surprised what the people in Atlanta will allow their installation companies to put you through. Taken the better part of a week off work to get 3 small bedrooms carpeted. each day I wait for them to arrive each day a new excuse. so far: Sick on day one car broke down on day two by 5 hours after the scheduled time of my 3rd appointment and only because I called corporate did they even notice that my installer never showed up for for that day. tomorrow is day 4 Will I get my install? these are the people Home Depot contracts to enter our homes. I bet if the guys in Atlanta were hiring someone for work and saw these reviews they would keep on looking, but for us they say, good enough.
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December 2020 by Dorothy Cullen
The employees lie to you. Bought a stove on 11/3/20 for $1,600. I asked the saleslady what happenes if it goes on sale within a week? She stated if it goes on sale within 10 days Home Depot will refund you the defference & said the appliances are going on sale the next day. I checked & my stove was on sale for $1,000. Went back to the service desk to get the difference & the lady there asked "if it had been delivered?" I told her it had not she replied "That it had to be deli
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November 2020 by Kris Pearl
Never sign up for any kind of install service from home depot. they will sell you on it and disappear.
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October 2020 by Charles Stanley
we purchased our appliances in July of this year and did not get them till September. the
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October 2020 by Jessica R.
Curbside pick up is horrible - takes forever even when I am the only pick up. When I called after sitting here for quite sometime there was a lady in order pickup talking to her coworker about how I have only been waiting for 3 minutes (I Overheard this on the phone)when in fact it probably shows that on here order device because I checked in a second time since nobody came out after 15 minutes the first time... while writing this review I am still waiting for my order....
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August 2020 by Sara J.
@HomeDepot @HDCares We got new carpet from you guys. The job was horrible. After over a month of going back and forth, you couldn't make it right???? You couldn't coordinate with your contractor to reinstall new carpet after ADMITTING it was done horrible. After speaking with a manager at the local Home Depot and calling HD cares...nobody calls back? Oh wait a District Manager called to say we'll get a refund. That's what we wanted, but not ONE APOLOGY!
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May 2020 by Richard Abston
3 trips to Home Depot for plumbing parts for a new tub. All three times. I got the wrong parts because that is what the plumbing associate said would work. Home Depot has advertisements out there about their “Experts” yet spent time and money and got nowhere! Unless you know exactly what you need, don’t go to Home Depot.
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April 2020 by Matthew Smith
My company spends over $100k a year at this store. Today a female manager refused to load our trailer with wood and said we’d have to do it by hand. So hundreds of boards had to be loaded by hand, additional tie downs had to be purchased, and I waited over an hour. Absolutely shocked how awful the management is at this location. We will be taking 100% of our business to their direct competitor.