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November 2023 by Christine T.
Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem to return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.
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October 2023 by Samantha Eckhout
This has been the worst experience ever with this store. Our tub is 1 year old and required a repair under warranty. I reached out to Ray who was my intial installer. He scheduled a repair tech who cancelled. We rescheduled, he came out and said he fixed it but it needed to be cleaned. I agreed to pay him $300 to clean it. He came, "cleaned" it...left it apart and now it says there is a sensor problem and its not working. I have texted no less then 10 times with Ray who now says the company truck caught on fire (even sent me pictures). It has now been a month, he will not respond to me and my hot tub is still not working. To add insult to injury, he actually asked me if I paid the tech for the cleaning when my hot tub was still in pieces and not working. Please, please do not buy anything from this store! Probably time to call my attorney. As you all know, these things are not inexpensive!!!!
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May 2023 by S. Wallace
Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent their service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it.When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour?Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!
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April 2023 by Steven W.
Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent their service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it.When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour?Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!
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February 2023 by Robert Pelletier
Love these guys. Very helpful & friendly
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December 2022 by Kelley Wilson
We purchased a refurbished hot tub less then a year ago and have nothing but problems with it the first time it started acting up called to have them service it and day of appointment no one showed up or called when my husband called they said someone called and canceled the appointment which no one did cancel it they returned our call and said their is no warranty for the hot tub and we are to far out and get someone else to fix it. Had a local company come out and find out it is the circuit board going bad and a jet line is completely pinched off and this was at less then 6 months of having this hot tub now a pump has completely fried out and has to be replaced I would use great caution when buying from this company Only good thing I can say for this company is the delivery men where very nice although one of them no longer works there so I guess we where close enough for delivery but not for service even when we would have paid them. very disappointing
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December 2022 by Melissa Loveland
I do not recommend this hot tub store. The electrician they use is a incompetent fraud and goes by the name of Jeff Anderson. We learned the hard way and lost $1500! I would not allow the electrician anywhere near your home.
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December 2022 by Stacy Jones
This place never returns calls, never sent our latches for the hot tub and when I called with a warranty issue they dodged me and still haven't shown any concern. ** This is very much a real review. Wow had you ever returned any of my calls this quickly there may not have been a problem!!**
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December 2021 by Jonathon Tryszczyla
Ordered a hot tub cover through Hot Tubs Plus and they were helpful. Despite having issues with receiving it on time, they did everything they could to have the company ship the cover out on time. Even with the delays, they were the only hot tub store within 50 miles able to get me a hot tub cover with 3 months versus the approximated 9-12 month wait at other stores. They took care of me and will definitely be returning for future hot tub needs.
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December 2021 by glenn evans
I would highly recommend Hot Tubs Plus to anyone looking for a hot tub, chemicals, parts or just information. I've had bad experiences in the past with hot tub and spa stores in the area and this place is like a breathe of fresh air. The staff is very friendly and knowledgable, I went in to ask a few questions and see if they had a part I needed. Charlie immediately knew what I was talking about and told how I could potentially fix my problem without buying anything and I could always stop in and ask anymore quyestions. This is a very honest company and will definately bring them my future business.
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December 2021 by Denise Maser
One day my daughter and I went out looking for a hot tube and we went to this place in Novi and the sales man there was kinda rude saying we need to come back when we know what we want and telling us that we would have to wait months before we could get a hot tube so we had left unhappy. Meanwhile, we found this place in Waterford, and there was this salesman sitting at the front desk with this sense of humor that turned a bad experience into a good one. He showed us around the warehouse, explained everything to us all our option and helped us make a good for our life style. He gave us a great deal and dropped it off in 3 days. I would highly recommend Hot Tubs Plus to all my family and friends.
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December 2021 by Jennifer Schiller
Charlie was AMAZING. After a bad experience with another company, Charlie renewed my faith in hot tub sales. He was professional, efficient and honest. I would recommend Hot Tub Plus to everyone. Thank you ao much.
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December 2021 by Brian Campbell
Fantastic selection and the staff was helpful in getting me the right model for exactly what my family needed. Charlie and crew were courteous and professional. Can’t wait for the wet fun in the sun.
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December 2021 by Jackie Rottmann
Been driving by here for weeks, finally stopped in, spoke with Charlie, very nice & very informed on the products!!! Now just gotta decide which one we want!! ( & talk hubby into it!!) ??
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December 2021 by Carson Poppenger
Great selection, great team. If you're in the market for a hot tub in the Detroit area these guys are the best.
