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February 2024 by B. V.
Tidy! Helpful and understanding sales staff! Went in for my elderly mother with dementia to buy some comfy pants. I brought a pair that fit her I was so frustrated at the messy store up the road. I was greeted upon entry and asked for help. It was great. My day totally changed with a little kindness and attention. Thank you. Will be back for myself when I have time!
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February 2024 by Morning Star
Nice place
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February 2024 by Patrick Van Hagar
This JCPenny was kind of crazy this time we were there. Normally at this JCP has racks of clothing ALL OVER THE PLACE! This particular visit was a similar experience with racks of clothing all over. The only problem with this was that it seemed like most of the racks of clothing had "OLDER CLOTHING ITEMS!" Not only did the clothing look like they were older back stock that was sitting around for quite some time but it also looked like the clothing items were aimed at older individuals.
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January 2024 by Bill C
We recently ordered a King power base and King and Queen Mattress from JCP. We enjoyed our experience IN THE STORE. Approx 8 days later the delivery truck shows up and NO Queen Mattress on the Truck. Since then it has been a nightmare, we cancelled the Queen Mattress order yesterday because of gross incompetence outside the store. Customer service has a standard answer, "Here's a $200 Gift Certificate and we'll update you in 3 business days" After TWELVE days that get's old. Customer Service AND the Delivery Company are horrendous. I wouldn't even order a pack of gum from JCP today.
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January 2024 by Suzz K
The store was clean and well organized and there were great sales but the fashion doesn't quite go with my style. Seems they have a lot for "older" women or teens (lots of cut off midriff shirts) but not a lot of basics were included in the 80% off racks
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January 2024 by Pam Connors
Had a great time
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January 2024 by Bill Phillips
Great staff
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December 2023 by Caroline
Shady portrait studio practices. Photographer asked what coupon we had because “she didn’t know what was being offered” and then quickly broke down package prices as she knew exactly what was out there. No thanks, I’ll go to a professional photographer next time.
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September 2023 by Lacie Stogdill
We entered the store right as they opened, it was clean, neat and ready for business! The ladies I saw in store greeted us and were very helpful and the checkout line was long but they had several ladies come up and open more registers. I got some clearance wrack stuff and a beautiful new dress for my daughter! It was great service and a great experience!
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August 2023 by Diane Ullrich
I needed a dress for an upcoming wedding. The choices here were amazing and I found a dress for myself and for my daughter. Prices were so reasonable and good sales too.
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August 2023 by Kim
Love the New Vibe of the White Lake store! I don't agree with the current policy regarding sales & discounts. Every customer that shops here should receive the advertised sales/discount regardless if they do/don't have a JCPenney credit card.
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May 2023 by Debra Preston
Liz went out of her way to help my mom and was very kind to her. 5 stars!
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May 2023 by Nickie J
Had an excellent experience with the cashier! Very professional and showed great effort and concern for my questions. Store# 2971 Tran# 0150 Date 4/14/2023 Assoc# 0102
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April 2023 by Rick Brown
This is a clean store with the merchandise well organized and neatly stored. I did think the aisleways were a little too cluttered and if there had been many customers that could have created some roadblocks. The people working in the store were marginally helpful and the merchandise was the usual Penney's quality which is saying a good thing.
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April 2023 by Christine Wood
Nice, clean. Just didn't have what I was looking for... Lots of clearance just to much to look at