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July 2023 by Kristina
Certain places don’t accept the card/they don’t authorize it. I don’t like being told by my bank where I’m allowed to spend my money. The set up was easy, at least.
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April 2023 by KJ
I called in to make a payment immediately after receiving a phone call about a past due balance and was treated like I was a bother. I was connected with Isaac at first and he sent me to the loss prevention team and I spoke with Trina. I even asked why would I be transferred to loss prevention??? That has a negative connotation for someone making an honest mistake and wanting to pay! I asked if Isaac could take my payment and he told me it’s a past due amount and he can’t take it in the call center?? That seems odd to begin with. I just wanted to make a payment that I was not aware was not made in total! You see my payments are sent electronically from my PFI and it was solely my fault that I did not have enough coming over to LMCU. Again, an error on my part. I have paid religiously since doing my loan. The lack of empathy and understanding was unreal. I work in this industry and frankly the level of assistance I received was less than acceptable. I wasn’t thanked for my business, I wasn’t given a chance to thank her for taking my payment. I was told your payment will be applied in x amount of days. Click! Horrible member service for making sure my payment was made. I’m not the bad guy here not making my payments. I shudder to think what you treat the rest of your members like. As soon as the market allows I will be taking my business elsewhere.
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July 2022 by Jessica LaRoque
Doesn’t participate in the credit union co-op like MSUFCU or Genisys
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November 2021 by Nelsen Hibberd
Not your typical Credit Union. The staff in the White Lake lmcu are by far Superior over any other company of bank or credit union I have done business with. You all are professional polite and positive every time I stop on in. I hope you all have a great day ?✌️
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August 2021 by Jordan Kananen
I won't go to another bank ever again! All the staff at LMCU White Lake are seriously the best I've ever dealt with. Super easy to apply for loans, I was able to get a loan on my truck in a matter of minutes, and within 1 hour I was driving off the lot in my truck. Because they're so great, they have my boat loan and mortgage as well. Absolutely will stay a customer for life.
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August 2021 by Megan Kuch
Lake Michigan Credit Union (white lake branch) is beyond amazing. All the staff there are super helpful and will do anything they can to help out. They stayed an extra hour on a Saturday just to finish up my loan before a two week business trip. Seriously great, helpful and friendly. Go check them out for any banking needs.
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August 2021 by Yol m
Friendly, very helpful, and a positive atmosphere. Jennifer at White Lake location is awesome!!!!! She goes above and beyond in helping me in all my transactions. Also she got me an awesome rate on my auto loan. Keep up the good work .
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August 2021 by Janice vowell
Lake Michigan employees are very knowledgeable and helpful, and very efficient! Great banking app as well! Great interest rates on the Max Savings account. I had a good experience getting my mortgage with them as well.
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August 2021 by Steven Blanks
Jen and Steve were excellent and also helped me purchase my first vehicle at a great interest rate!!
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August 2021 by Jodi Flynn
Very friendly people. Anything I've needed , Rose and Jennifer , have enlightened me with trueful answers. Gald I became a member.
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August 2021 by Janice
Lake Michigan employees are very knowledgeable and helpful, and very efficient! Great banking app as well! Great interest rates on the Max Savings account. I had a good experience getting my mortgage with them as well.
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April 2021 by Susan Anderson
Jennifer Warneck and Lake Michigan Credit Union in White Lake have improved our life significantly! Jen has been able to help us with refinancing,auto and equity loans. The rates given at the credit union are so much better than what a bank can do. The credit union puts people above profit!I highly recommend Lake Michigan Credit Union and friendly, efficientJennifer Warneck!
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April 2021 by Tyler Saidla
This bank sucks. Requested a Auto Loan and they tried to put me at 11.99% for 66 months Max! They are nuts. Reached out to Vibe Credit Union.... 2.49% and 84 months. Vibe Creit Union is the superior bank. Got the loan set up and done in a hour, check was ready for pick up literally in less than a few s hours! Took over a week to even get a response. Not a good bank. Wish I didn’t give them $5 to set up an account which I closed in a week and of course they didn’t refund.
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June 2020 by Cj Laque
Happy everytime I call, come in or go through the drive though. They are always helpful and prompt and getting my transactions completed. They always address me by my name. The manager is always available when he is in the building. Jen is always happy and presents herself well. Happy to be apart of the White Lake branch.
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January 2020 by Kaitlyn
Extremely disappointing service. I scheduled an appointment here. Upon arrival, was told that there would be a 30 minute wait. I told Scott, who scheduled my appointment, that I would go to my car for 20 minutes and return.When my 20 minute timer went off, I exited my car and noticed that Scott was leaving in his vehicle. The doors of the building were locked. I waited for a few minutes - first at the door, then in my car. If this is how business with this credit union begins, I do not want to attempt to be one of their customers. I will not be returning.