-
December 2023 by Kelly G
My wife went in here earlier today and got treated like she was an idiot. When in all actuality it was the guy that she was dealing with that was the idiot. Don’t offer returns or free trials for T-Mobile internet if your employees are going to be mad about having to deal with returns. Lazy, rude, and disrespectful. About sums up most people these days who work and don’t care about good customer service. Definitely will be dealing with a different store from here on out. I did two stars only because overall T-Mobile phone service has been pretty good.
-
November 2023 by Juice 9.
10/10 Nathaniel Hall was amazing, he factory reset my phone and took care of me. Thank you for making a stressful time very easy Nathan!!!!
-
October 2023 by Stephen Zagar
Tyler provided outstanding service and assistance to my family and I. I rate him and the store here a 10 across the board.
-
September 2023 by Justine White
Nate is a legend, he helped me out ordering my phone. I have had countless bad experiences at T-Mobile all over Michigan. If you are going to a T-Mobile make it this one.
-
September 2023 by Andrea Sheridan
Cameron and Josh were a great help with my phone! Highly recommended.
-
September 2023 by Reyna Sanches
I did not have a good experience ar this store. They were extremely rude. The guy told me the manager was the only person who could help me. When I asked to speak to the manager, he said he was the manager. He tried to intimidate me and told me to leave or he will call the cops. I cannot believe how badly I was treated. He was very disrespectful and had poor customer service skills.
-
July 2023 by Rob Bitterburg
All of the store workers are really nice and helpful. The female manager is great as well. Very clean. Sometimes a little wait but not too bad.
-
May 2023 by justjoolz97
She couldn't fix my watch and she said she would call me back but she never did. The old employees were much better.
-
May 2023 by Julie Hagerty
She couldn't fix my watch and she said she would call me back but she never did. The old employees were much better.
-
April 2023 by Julie Schultz
Hiroshi and Eileen went above and beyond yesterday setting me up with my new phone. It was a struggle trying to transfer my phone number over and even though I was in the store for hours trying to figure that out, they had nothing but patience and kindness for me. Thank you guys so much. Definitely recommend this store!
-
February 2023 by Joe Zess
I appreciate the quick response and knowledge of aileeen and patiences wonderful experience and friendly attitude and wet above and beyond to solve my problem with my phone
-
February 2023 by Corey Todd
Amazing location, very friendly and helpful staff. I have been going to the T-Mobile in clarkston off sashabaw and this store really took care of me well. Actually helped me out and didn’t waste my time. Thank you guys at T-Mobile by Home Depot in white lake. Stellar service and keep up the amazing work!
-
November 2022 by Rafael Santana
The best! The service was outstanding. Took care of me absolutely. They know there stuff in here at TMobile. A must come here and come at ease knowing that you will be taken care of right here. Again thank you for your kind service and support. I appreciate yous
-
October 2022 by Theodore Davis
This store has got to be the worst in customer service in history. I picked up a new phone yesterday and was told that it came with a free promotion that was of no charge to me, and when asked if there was a monthly charge I was told there was not. I woke up to the text this morning from T-Mobile thanking me for adding a fourth line. Ah excuse me? I should only have three lines. I called customer service only to find out the fourth line was for the T-Mobile Sync Tracker that was supposed to be free. I cancelled the line and was told I could return the tracker to the store. Upon arrival the manager told me she would not take it back and told me I was rude and was evil........WTH? I let her know what customer service told me and she literally told me the customer service was wrong. I informed her I was going to file a complaint regarding the issue as well as her and her employee Danial for being deceptive and not up front with there so called promotion. I will never stop at this location again, and would advise anyone else from doing the same. If I could have gave a zero rating I would have.
-
October 2022 by Cindy Carson
The manager there signed me up NEVER explained to me how to get my coupon from Verizon to get my balance paid off leading Verizon to withdraw my bank acct to nearly zero money. To young and unprofessional. I am VERY DISAPPOINTED and am even thinking about switching carriers after just one week. Horrible customer service.
