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November 2023 by J Nu
Pleasant staff at this location made returning a long distance uhaul easy. I will shop here again.Uhaul company itself seems to have constant computer issues changing allowed mileage and return times mid rental so make and carry copies of all quotes that they give you before and after you pick up rental as their computers may change them mid rental. Had to call a corporate office twice for corrections.
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February 2023 by Edge Aber
Great! Perfect for what I needed. Good people!
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February 2023 by Crystal Emery
Well let’s just say this review could be corrected in time if the situation gets fixed . Went to rent a dolly locally was told $45 for 4 hours but that I guess was only if the dolly was returned to original location. So needless to say after getting the first trailer hooked up lights checked etc found out had to switch trailers because we were returning at a drop off in the town which we were taking the vehicle to. So got the dollys switched after much time. Found out wanted an additional $85 along with $100 security deposit which was to go back on the card within 3 business days . So did the paperwork got it figured out and got the phone number of the place we where to call to drop it off at and let them know it had been returned. Got to Saginaw at 10:50 and unhooked the trailer and called the place to tell them it was outside . Nobody answered called several different times and no answering machine either . Tried to call the place we originally retested it from and no answer . Took a picture with time stamp and left. Called the next morning only to get the run around saying that it wasn’t dropped off on time! Oh No, so upon talking to the guy he had said there was some problems and he said that he was having issues with an employee and answering the phones. So he said he would get back to us when he had found something out. So anyway checked with my credit card and they only put $75 back on my card. So needless to say I’m still not l over the issue and I’m not impressed with the whole thing. I guess we’ll just say five days later they managed to put $75 on my card . Not impressed .
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February 2023 by Kent Poteete
Great staff
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September 2021 by Cortnie Mack
Make sure you check their work. After 6 hours of waiting on a phone call to say my vehicle was done, *never received a call*, just showed up and apparently my car was done hours before and they "forgot to call". Got a hitch installed and they didn't ground the lights and installed the wrong connection for my lights. They fixed the problem but only after I had to tow my trailer up there to prove the lights were not working . Didn't use the correct locking nuts for the outlet and it was falling off after 1 2hr drive and I had to ziptie it back on. Friendly staff but doesn't change the fact it took an entire day and 3 trips to their store to get it right.
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August 2021 by Scott Rolando
Great U haul rental place. Helped me with my problems.
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June 2021 by Jo Hess
Very very clean store and fleet. That's why I gave them 5 stars. Customer service is just okay, they don't make you feel warm and fuzzy & sometimes it's hard to find someone to help you. Great selection of moving materials also good price on boxes.
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August 2020 by Jay
Very helpful staff made the trailer rental easy and fast.
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March 2020 by Mario Garcia
This is where I go when i have to move something big...
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January 2019 by Wolf Scott
If you need a rental vehicle good place cheap prices
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January 2019 by Jonathan Davis
Nice staff
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November 2018 by D Materne
Used 4 times over the year and consistently good. Reliable.
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November 2018 by Jason Searfoss
Had a bad experience poor customer service did not complete the install of trailer lights had to go back so they could fix them.
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October 2018 by Nathan Boisclair
Helped us move my girlfriends mom
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August 2018 by Debra Johnson
These guys were very helpful. They had great customer service. If you drink alcohol you can get a storage unit and almost any kind of liquor in.1 stop.
