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March 2024 by Natasha Robbins
0/10 do not recommend Bank of Ann Arbor Whitmore Lake. The branch manager BARB is the coldest person I’ve ever met in my life. I had lost my ID and debit card and was told I had to wait until I got the replacement ID two weeks later to be able to access my funds and order a new debit card. I was also told if I brought in a ton of proof of who I am, my address and that the account was mine, she would work with me to at least make a withdrawal to cover bills. I did so and she didn’t not allow me to access my funds.Now I must let bills fall past due, wait two weeks more to buy groceries for my family and have to borrow money to get by until I’m able to provide the replacement ID I ordered from SOS.I had taken in past photo ID’s, Costco picture ID, bills with my name and address on them, my birth certificate, SOS cards from before and after I was married, marriage license, the temporary ID I was given by SOS while waiting for the new ID to come in. None of this was acceptable to BARB as proof of who I am to make a withdrawal from my account.The second I get my replacement ID I will be closing my account with Bank of Ann Arbor and joining a credit union.I also have not had access to my online banking since they switched over to Bank of Ann Arbor and was told I would need to close the account and re-open a new one to fix that. I didn’t complain and have just gone without online banking for years to avoid having to switch banking info on all my bills. I should have just closed the account right then!! Hind sight is 20/20.
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December 2023 by Joseph Johnson
Why is your atm ALWAYS out of service. Literally if I get here before 9:15 am your just out of luck. How is bank of ann arbor a functioning bank?! Terrible service all around.
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December 2023 by Karma Jordan
Nothing but horrible experiences since they switched over to bank of Ann Arbor. No one to contact after banking hours, if there's an issue with your account. The app is constantly having errors. Definitely looking in to a new bank
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August 2023 by S G
I have not been to the Whitmore Lake location since this experience. I want to say that it was a few months ago, I had an older woman assisting with getting a new debit card. She asked for my driver's license, and I laughed and told her that I hated my new photograph. She responded with "No one likes their driver's license picture." I told her that I was happy with my previous picture and thought that it looked good. She then proceeds to look at my old driver's license picture and say "Ehh, it's okay." Listen here old woman, where do you get off saying something like this to a much younger customer? Are you angry and bitter, because of the way you turned out? You need to grow up.
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September 2020 by AB
Amazing bank to work with! So happy with our decision to switch over to First National Bank!
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March 2020 by Chad Marchant
They should have 10 stars for this place. Amazing people and Amazing Bank!
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August 2018 by Hailey Ann
Amazing bank with wonderful staff! Love this place!
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January 2017 by Don Gave
Awsome small town Bank....mgr Angie Rocks!!
