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February 2024 by Gary E Marchal Jr
Carter and Shawn were consummate professionals, completely knowledgeable in all aspects of our chimney concerns. Friendly and courteous enough to invite to dinner! A+
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February 2024 by Kelly Girard Perfectly Imperfect Through Christ
Absolutely. Great would recommend them to anybody and certainly would have them back again next year. Carter was so polite with questions and answers and Caden, both men were spectacular.- Linda Dougan
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February 2024 by Sidney Hardie
Carter and Shawn came out today to inspect and sweep my wood stove and chimney. They did a great job. They were very neat, thorough, polite and explained everything they were doing. I highly recommend Alpha & Omega.
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February 2024 by Chad Bordeau
Carter and Shawn did a great job! Will be using Alpha & Omega for all future chimney work!
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February 2024 by Nancy Martinez
Carter and Shawn were the technicians that cleaned our gas fireplace. They were very professional and polite. When I asked them questions about my gas stove and/or remote they were able to give me the information I needed. They took their time cleaning the stove and made sure everything worked. When they were done the did an excellent job of cleaning and leaving the area as they found it. I would highly recommend Carter and Shawn from Alpha and Omega. They are very knowledgeable about gas units and did an excellent job.
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February 2024 by Anitra Hale
I absolutely love these guys! The office staff is very pleasant and they return phone calls and schedule appointments as soon as possible. Carter came yesterday and did an outstanding job of cleaning my living room fireplace and chimney. I had 2 other guys come a month prior to clean my basement fireplace and they were just as awesome!Give them a try!
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January 2024 by Jennifer Lerma
George and Avery were fantastic technicians! Very knowledgeable, quick and did an awesome job getting my fireplace working again!
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January 2024 by Danielle Elyse
Will and Nate did a great job installing our wood-burning stove. They were professional, friendly, efficient, helpful in explaining and respectful of our home. We would definitely recommend Alpha and Omega.
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January 2024 by Carole Reddy
David and his assistant from Alpa & Omega put in our new American Hearth - 24" Ravenwood Log set with temperature remote today!!! He is the best-promised we would have it before Christmas! Very kind, considerate and respectful to us and our home. Honest about what would be needed at the first visit. So very happy with the results and I am sitting right now with the fireplace on!❤️❤️❤️
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January 2024 by Gail Felipe
Carter and Jeriah just completed my chimney cleaning and level 2 inspection. They were professional, proficient, courteous, and respectful of my home. Excellent job! I heartily recommend them.
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January 2024 by Andrew B
I utilized Alpha and Omega to clean and inspect my living room fireplace. Scheduling was very easy and the service techs were timely within the arrival range and provided a text message when they were on their way. They were professional and ensured they kept the area clean while performing the work. I appreciated that they answered any questions I had. I would recommend them to anyone looking to get their fireplace cleaned and inspected!
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January 2024 by suzanne decocq
Great guys, George and Nate. Very polite and fixed my fireplace. Thank you Alpha and Omega for such great service.
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December 2023 by Matthew Senkler
Horrible experience. Had them out to do a pellet stove instal. The venting was installed (chipped the concrete around sleeve through wall). Stove does not work when installed. After calling manufacturer customer support it is determined that they tried to start it incorrectly and shorted out a switch. They then explain how I can repair it so the dont HAVE TO CHARGE ME ANOTHER SERVICE CALL. When I explained that i was not happy they broke my stove and aren't coming back to fix it the installer said He didn't do it. I heard the call with customer service (he was dumb enough to have it on speaker). So i spent 1200 for a shotty hole in my wall and them to break my pellet stove! Luckily, the manufacturer is sending me the part. Then they require cash and didn't have change! Who does business like this!?!
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December 2023 by Amy Stephenson
The communication of the office, text confirmations, and customer service/friendliness/professionalism of the on-site guys was great.The cost for the initial inspection, parts, return visit, and additional part was very, very high. I refused to pay for the follow up part as I was already $1000 in and the fireplace still wasn't repaired.That being said, the tech came out a third time and didn't charge me for the additional part and visit, which I appreciated. Both techs were very friendly and professional and listened to my concerns.As a business owner, I am clear what "overhead" consists of, as he kindly explained to me. But, I remain frustrated at the price point of service calls, labor, and parts, and their inability to explain the percentage of the total is what portion. This issue is not directed at the techs who do not set the prices, but the owners who set the rates.
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November 2023 by Ronald Mutschler
We had Carter C from Alpha & Omega do an inspection and cleaning of our fireplace. He was extremely professional and courteous and very knowledgeable. He did an outstanding job. I would recommend him and Alpha & Omega to anyone.
