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February 2024 by Vikas Bareja
They did a fine job fixing my car & completed on time, within reasonable rates.
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November 2023 by corina hinojosa
Lady on the phone wasn’t very welcoming and quite snappy. I called about an insurance claim and she stated in a rude way that they already had a bunch of people in line ahead of me. I went to Nelson’s in Fowlerville instead and got my car towed there as soon as the phone call ended. Highly would recommend Nelson’s.
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September 2023 by Lauren Colton
TL;DR I would be cautious about their abilities to deal with the little things: paperwork, timelines, and associating a customer with their car. But our car was eventually fixed to our insurance company's satisfaction.I was only ever able to pull information when I called them. And when they say they'll call you back that afternoon, no they won't. The estimate was incredibly long for standard parts and a pretty normal supply chain, but they still couldn't meet that.When they did leave a voicemail to come pick up the car, we were then told in the office "no, I didn't leave you a voicemail, why are you here" and then days later, got a call "why haven't you picked up your car yet" referencing the date of the original voicemail. We were told it was because my husband's hat confused Wally.
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September 2023 by David Cornman
Had my Impala in just over a week after my estimate for front end damage, and although they estimated 4 to 5 days to complete, they had it done in 3! They even cleaned my floor mats for me while they had the car. Great work guys!Service: Body & Trim
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September 2023 by Devon Kotke
I took my car to have it fixed after hitting a deer in November. When they finally got parts in I dropped it off to be fixed and was told it would be done in about a week. I didn’t hear anything after about a week and a half so I called them. They were apparently waiting on more parts but hadn’t called me to tell me that. Weeks went by and I had to initiate every phone call asking for updates, not once did they call me on their own accord to provide me with any update. The last time that I called, I was told once again that the parts weren’t there yet. This was about 5 weeks in. The receptionist, who lacks basic customer service skills and is quite rude, put me on hold and came back to say that the parts just came in. Finally, it got fixed. A piece was missed and so we took it back and dropped it off to be repaired while we were on vacation. When we returned to pick it up 10 days later, the piece wasn’t repaired properly. We were also told that the car hadn’t been washed because they didn’t have time. They had it 10 days. The inside of my car was also completely covered in primer and paint dust. Highly disappointed with the whole experience and would not recommend them to anyone looking to have work done.
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July 2023 by Mac Dickinson
Had my truck repaired here. They cannot get the paint to match. It is a Sierra basic white truck. Initially they painted the entire bumper white, painting over the black accents. When I mentioned it, they fixed by sanding the black plastic back to color but the paint came out creamy white instead of the bright white of the rest of the truck. It is noticable across the entire front. I was told it was a "material issue" which may be the oldest excuse of an inexperienced paint shop and they claim it all the time. They got all the new plastic and metal parts to match but none match the original. I was told to call my insurance company with the issue. I was given no other options. Their work guarantee is obviously a fight us for it guarantee. The truck is garage kept and 15 months old. Avoid this shop if you like the appearance of your vehicle. The truck is photographed at night as the camera was picking up glare during the day. Different angles to show it isn't a deception tactic.Update: Went to get another opinion from a shop in Haslett to make sure I was being reasonable, they nicely pointed out the driver side fender by the headlight lacks clear coat and is rough to the touch. This paint job won't last even if the color was acceptable.
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April 2023 by Valerie Figueroa
Leaves your car there hanging, clear solutions, and doesn’t bother calling customers for updates. I didn't like them.
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February 2023 by John Schraft
Insurance scheduled an appointment for a damage assessment and then Graff called me days later to tell me I couldn't come in for another two months. Not sure if they're just trying to avoid customers or what but they're wasting everyone's time with poor scheduling and communication.
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December 2022 by Nick Carlson
I've taken my car here twice and both times I have been extremely happy with the work done to my vehicle. Graff goes above and beyond. Will definitely be taking my vehicles here for future repairs.Services: Body & Trim
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December 2022 by Michael G
I took my car in for an insurance claim to get the hood and side door repaired. I had a 3M film on the hood and fenders that had to be replaced. Two and a half months later I still have no appointment or any idea as too when this film will be replaced. I had to call them. A simple phone call to keep me informed would have sufficed. I'm very disappointed with the customer service at Graff Collision.Services: Body & Trim
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August 2022 by Jeffrey Campbell
Fixed my vehicle very quickly after the accident. Drives like it's brand new!
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July 2022 by Jeff Spitzley
Awesome service at Graff. I have taken 2 vehicles in to the body shop. Both came out looking brand new
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June 2022 by Phillip Hofmeister
I’ve had vehicles repaired there many times. I’ve been happy with their service and quality of work. ??
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April 2022 by Larry Horstman
Well they’re really booked right now and it takes a while to get your car fixed but they really do a good job from what I can see they treat you right As well
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August 2021 by Natalie B
They did great work for me when someone had damaged my vehicle and left the scene. They let me know when it was ready for pick up and was done earlier than estimated. Appreciate their professional service.
