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October 2023 by Sonny Davis
They don't repair boots like their website says, they ship them to some other store to have them fixed, kinda misleading when it says they repair & build boots right on line.
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October 2023 by Rob Rinaldi
Very poor customer service. I purchased a pair of Danner boots. Paid over $200.00. Wore them twice over 7 days. Realized they are too wide for my foot. Went back to exchange them and were told they won't because the soles had dirt on them from being worn outside. I wore the boots inside and walked on my deck a couple times. Dirt is minimal at worst. If I purchased directly from Danner I get 30 days no questions asked. But I want to support local business.I wasn't looking for my money back just a fair exchange. I'd even pay more for the right boot. Their store policy isn't easily to find nor specific. Very disappointed as I've purchased boots here before. I won't any longer. The boots are in new condition. I wish I could attach pictures. Again choosing to support local business wasn't a good choice I guess. I'll just order from Danner directly from now on, unfortunately.Just an update...Met with Steve and he was more than helpful to rectify my issue. Very cordial and went out of his way to find me a pair of boots that fit correctly. Unfortunately I'll have to wait a little longer for a few pairs to come in. But the experience was great. I appreciate the understanding and help. Looking forward when order to comes in.
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August 2023 by John Hanchok
Regret to say that i drove all the way from dundee, mi to buy thorogoods steel toes. A year ago i bought boots here that they had on the shelf,no problem. Now, their inventory is less, i walked in, no common size 11 or 12 boot size in stock. Young lady said she could order for me or i could go to a saginaw branch to get them....why drive more??? Cant sell what you dont have on the shelf. It was a good store, i did like it a year ago, this is why i went back.
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August 2023 by Jay Gee
Sue did an excellent job selling me the boots I asked for. She even added the treatment chemical for the boots in store. I also got a pair of socks & shirt. Plus a union worker discount! I'll be back
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June 2023 by matthewrclane
They have a great selection of boots and work attire. I received excellent customer service. Thanks Sam!
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June 2023 by Aamon Marquess
This place advertises itself as, "Michigan's Home For American Made Boots", when in reality most of their boots are imports. They don't have a very large inventory of American made...plenty of stores offer a better selection. Drove 70 minutes for nothing
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January 2023 by Marilyn Brumm
Have been here a few times for my husband's work boots. Great local business, with wonderful service. Highly recommend!
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January 2023 by Nancy Marr
Best place to buy boots. Great variety. Excellent customer service. Support local!
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January 2023 by Suz Nelson
Super nice staff. Much larger inside than looks outside. Lots to choice from.
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December 2022 by Addison Varesi
Just bought a pair of boots from an amazing young woman Emma and I just found out she passed away in a car accident over the holiday. She told me and my wife she was going to be traveling over the holidays… pitiful…she touched our life just by selling us a pair of boots….wow….unbelievable….
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December 2022 by Meditation Relaxation (Meditation Relaxation)
Very Helpful and Friendly staff, great quality boots for a fair price
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December 2022 by Jesse Trout
Great boot store. If they don't have it, they'll get it for you.
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October 2022 by Lucus Reaser
New job, new work boots. The store had a lot of choices. I appreciated the assistance as well. Was given 2 pairs of socks with purchase too. Definitely worth the trip.
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October 2022 by Brad Simon
Just left with a pair of new boots, could not be happier. The employees are very knowledgeable and couldn’t be any more helpful. J&B will definitely be my new one and only boot store in the future.
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October 2022 by Brandon Baxter
Great customer service. She was very helpful in finding what I need for what I do for work. Reasonable prices as well!
