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August 2023 by Jennifer Hunter
No dairy free ice cream. Not even the daiquiri ice which is the norm for Baskin Robbins
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July 2023 by Caroline Foster
Ordered banana split didnt have the right ingredients whipped cream and strawberries were spoiled paid for hot fudge on other ice-cream barely got a spoonful and ice-cream tasted weird, the staff was not friendly and made us wait to do other orders instead of finishing ours
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October 2022 by Simon White
Really good ice cream, the Spicy & Spooky flavour was certainly different, first time I've had an ice cream that's made my nose run! Shame they weren't able to do a banana split so I had to have a tub instead.Not sure if they usually offer tasters of the flavours, but they were adamant I taste the spicy flavour before giving me a scoop. I guess they might have had people complain as it's a unique flavour.
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October 2022 by Regina Gizbrekht
Toilet broken. No toilet paper. No lemon donuts.
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August 2022 by Bri
Rude. And they skimp on the ice cream for a higher price
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July 2022 by Cathy Newman
They couldn't fill my order instead of 3 small chocolate shakes and a medium they said they could only do the smalls I said alright then just give me a coffee then when we received them they were just chocolate milk there was not hardly any ice cream in them at all. And i waited for these what a joke.
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July 2022 by Joshua Dubie
Extremely dirty and by far the most unfriendly staff in Oakland county.
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June 2022 by k norris
Dirty and over priced. Given the wrong order twice.
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April 2022 by Winter W.
For the month of April, every Wednesday is "Waffle Cone Wednesday." It's simple, you get a free waffle cone with any scoop. We ordered one scoop in a cup and one scoop with a waffle cone. I had a coupon for a free scoop for joining the app. Mike charged us for one scoop. The menu says a single scoop is $3.59, but Mike charged us $3.81. He also charged us for the waffle cone. I told him the email/ promo says free waffle cone with any scoop. He argued with me over and over again that I needed to have two scoops in the waffle cone to get a free waffle cone. What a terrible customer experience. The ice cream was supposed to cheer me up from what was an awful day. Mike made my day worse.
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March 2022 by glen collins
Choice of three donuts whoop dee do.
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October 2021 by Kelli K.
I ordered a double scoop sundae, they didnt have chocolate almond so I asked what types of chocolate they have and he said only regular chocolate. When I asked about chocolate peanut butter he said they had it. Very poor communication skills. They didn't have caramel (what I've cream shop doesn't have caramel?) I specifically asked for chocolate syrup only on the chocolate ice cream. I was given a single scoop cup and was told he put both scoops in it. I asked why it wasn't in a double scoop cup and he said both scoops are in there. They were the smallest scoops I've ever seen. The strawberry wasn't even a whole scoop and of course he put the chocolate syrup on the strawberry. This place is terrible, I will never go back here. The baskin Robbins on 10 mile in Novi is great, I'll stick to them.
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October 2021 by M. R.
OMGoodness! Sooooo yummy!It was very clean, the staff was efficient and friendly.We will definitely visit this location again. ???
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August 2021 by Keith B
Ordered a custom ice cream cake for my daughters birthday. Long story short, I was told that they forgot to place the order with the cake decorator so the cake wasn't available. I was told I could purchase a "generic" cake from the freezer. No discount even offered. The person at the counter didn't seem to care that my daughter's party was ruined. Two people in line behind me said the same thing happened to them. On my way home to the party I ended up purchasing a cake from another company at last minute as I didn't want to give them the business. I called corporate to complain and received a call back saying they were sorry along with a litany of excuses. I'll never use them again.
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August 2021 by Ima search
I really wanted my kids to be able to taste a couple different flavors before selecting one they wanted, just like when I was little. Apparently, they do not offer samples anymore. The kids didn't seem to mind but I was very disappointed. My oldest selected snickers because she knew she would be happy with it. For me, the whole point was for them to try something new, and only my youngest was brave enough to do so without a sample
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August 2021 by Keith B.
Ordered a custom ice cream cake for my daughters birthday. Long story short, I was told that they forgot to place the order with the cake decorator so the cake wasn't available. I was told I could purchase a "generic" cake from the freezer. No discount even offered. The person at the counter didn't seem to care that my daughter's party was ruined. Two people in line behind me said the same thing happened to them. On my way home to the party I ended up purchasing a cake from another company at last minute as I didn't want to give them the business. I called corporate to complain and received a call back saying they were sorry along with a litany of excuses. I'll never use them again.
