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January 2024 by Michael Hershberger
People at the wixom branch need to learn how to talk to people not like POS will be closing my accounts will not be talked to like that again.
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January 2024 by Steven Coleman
Nothing but great experiences and always helpful, highly recommend ?
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November 2023 by Becca Jackson
Easy in & out with a new car loan. Erin & her team made it a smooth process
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July 2023 by Dana McIntyre
100% of the time I have a pleasant, efficient experience.
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July 2023 by John Keating
Was trying to buy a vehicle. Didn't know I had a spending limit of 5.000. So at the dealership card kept saying denied. It was on a Saturday. Had to call locations out of state to get it resolved. Mich branches were closed by this time. But came thur in a big way.
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June 2023 by Tom
Staff needs to be retrained on how to speak to customers. Specifically woman with British accent working at 4pm on Wednesday May 24th,2023. Will never go back to that location, felt attack by a question I had, speaking to me as if I was stupid. Horrible customer service...
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May 2023 by N/A N/A
Staff needs to be retrained on how to speak to customers. Specifically woman with British accent working at 4pm on Wednesday May 24th,2023. Will never go back to that location, felt attack by a question I had, speaking to me as if I was stupid. Horrible customer service...
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April 2023 by Rachel Oldford
I had a vehicle stolen that was financed through CFCU. CFCU persuaded me to start the auto loan process for a new vehicle while still dealing with the stolen one. CFCU stated because they knew about the situation they would work with me. So, I started the process per CFCU’s suggestion. I found a car and CFCU told me to send the PO and proof of insurance over for final approval. At the last minute CFCU backed out because they wanted proof from GAP that they would be paying the remainder of the loan. Long story short I contacted Alex at Genysis and he was able to get me approved and in the car in no time. I would highly recommend this credit union to my friends and family. Alex is always willing to help and always goes above and beyond!
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February 2023 by Becca Birch
I don't regret opening an account and refinancing an auto loan with Genisys. I have had a great experience every time I have visited a branch as a member and before I was a member accessing another account I have with a share branch credit union. Service has always been quick and friendly across all branches I have visited. Highly recommend Genisys for great service, great product offerings, their community involvement and the many member discounts and extras that get sent via email.
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December 2022 by Hilary Rose
I was a member at this bank for over 10 years. I had two car loans with them paid off on time and in full. I unexpectedly needed to take out a new car loan 3 years ago and this credit union completely took advantage of the position I was in and offered me an 18% car loan. The person who I worked with, Erin, was often rude and condescending, most likely a factor in this extremely high interest rate. Being naive to how loans actually worked and desperate, I took the loan and spent 3 years with a ridiculous payment and only a portion of that payment actually going to the principle. Today I paid off that loan in full and could not believe I paid more than my online banking reflected that I owed due to extra fees. Do not use this credit union!
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July 2022 by dan torola
Got denied on a car loan with a 795 credit score. I guess they don't want my money. Will be closing my account shortly.
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July 2022 by Alexis Sheppard
I use Genisys for regular banking and just recently refinanced my car as well with Alex Mortensen, he's been absolutely amazing through the whole process and now I have a better interest rate than before too. The mobile app is super easy to use and when you have a great contact like Alex any questions you have are answered super fast and clear through email, definitely recommend this credit union if you're trying to pick one to bank with. Easy app, no stupid monthly fees, great employees, and business hours that don't make it impossible to visit in person when the need arises just because you work full time
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July 2022 by Robert Murray
They have always treated very good, even when I overdraft my account.
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February 2022 by Kelsey LaCelle
I’m always delighted by the excellent customer service but after a difficult situation, I want to shout from the rooftops. Erin went above and beyond to make sure that I felt heard and valued. What started out as a stressful morning was immediately turned into a good day with a lasting positive outlook. This is all thanks to Erin’s experience, kindness, and eagerness to go above and beyond.
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November 2021 by Robin Clark
I have always had a positive experience at this Credit Union and specifically at this location. Quick and friendly every time.
