-
November 2023 by Jane Foster
I just had an excellent experience with Kar Kraft Collision and would highly recommend to anyone in need of top-notch auto repair services. From start to finish, the team at this shop were professional, polite, and incredibly helpful.I was impressed with the frequency that James communicated with me throughout the entire process. He kept me updated on the status of my vehicle, provided me with clear timelines for the repairs, and were always available to answer any questions or concerns I had. Their attention to detail and customer service truly sets them apart from other shops I have worked with in the past.When I picked up my vehicle (finished earlier than quoted), I was blown away by the quality of the repair work. The shop had taken the time to ensure that every detail was perfect (using only Honda parts), and my car looked (paint matched to perfection) and drove like it had never been in an accident. I appreciated their commitment to providing high-quality service while still getting the job done in a timely and efficient manner.Their exceptional service, clear communication, and dedication to quality work make them a standout in their field. Thank you for making my repair experience a positive one!
-
November 2023 by BlakesCars2
If I could give this shop 0 stars, I would. I selected this particular collision center based on the positive reviews, I wrongly assumed that this was a top notch facility. When I dropped my vehicle off, I was informed that the repairs would take "up to 3 weeks." The reality is that it wasn't completed for nearly 8 weeks. With the exception of two times, there was zero communication from them. When I sought answers about the completion, I was treated rudely with excuses or told that they would return my call. It is important to note that everytime I spoke with them, regardless of whom initiated communication, they stated that my vehicle was "just now getting started." This statement continued well into the Thursday of the 6th week after I dropped my vehicle off.This facility is located near my home and I pass it often every day. The same day during the 6th call, I drove past on my daily drive to work and noticed that my car was still in their back lot, in the same spot that it had been since the day I dropped it off. My vehicle stayed in this spot until the Tuesday of the 7th week. Between the Thursday conversation and Tuesday, my calls were dodged and inquiries went unanswered.I finally received the call that my car was finished. However, even Stevie Wonder could see that this was just another lie that they were spinning. The clear coat had obvious orange peel in it. I immediately told the worker that I was not satisfied with this. I pointed this out to him and he said, "you are full of $hit" then tried to convince me that new cars look like that from the factory. He had zero argument when I showed him the "factory" paint job on the other side compared to their paint job. To his credit, he did attempt to repair this defect terribly since the orange peeling is still noticeable, just less noticeable.I suspect that my car was driven by personnel at some point because my gas gauge showed less gas than when I had dropped it off. Also, at one point, out of frustration, I walked back to retrieve my vehicle after hours and noticed that the shade to my sunroof was open and the sunroof itself was opened a few inches. I decided to leave it since the roof was open incase any damage was done. I mentioned to the worker that my headliner had water damage and they attempted to gaslight me, despite my photographic evidence to the contrary.In short, the owners/operators of this facility are rude liars and thieves. I wish that I would have done my due diligence and researched them more because I would have seen the 2.5 rating on Yelp and would have passed them by.Attached is the evidence that my sunroof was left open. Before I hear comments that the sunroof was broken or part of the repairs, this shows the lack of care that they show for their customer's vehicles since they took zero precautions to protect the interior of my vehicle.Save yourself the huge headache and pick another repair shop, unless you want to walk away less than satisfied.EDITED FOR RESPONSE:1. If my insurance was to blame for the delay in repairing my vehicle, why wasn't this conveyed to me when I had inquired about the completion? Only one time during the first week was insurance approval mentioned. I will not fault you for any delays with the insurance. However, I will fault your lack of communicating this to me so that I could make the necessary calls to my insurance agent.2. I will admit that I was negligent with photographing my own milage to properly document it when I left the vehicle in your care. However, I always verify that the shade on my sunroof is fully closed. This ensures that my sunroof is absolutely closed. There is water damage to my headliner. And you have not properly addressed this issue. I will therefore be discussing this further with my insurance.3. As far as your plethera of 5-star reviews on Google, I encourage you, as well as your potential customers, to read the reviews on Yelp. Your Yelp rating is 2.5 stars.4. I will address my quality concerns with my insurance as I don't trust
-
June 2023 by Furious Flames
Kar Kraft did an amazing job with my repair! They blended the new paint with the existing paint. All damage was repaired perfectly and the car was clean.Service: Body & Trim
-
June 2023 by Matt Gorski
Very unprofessional and obnoxious. My experience has left me scratching my head as to how bad it was.
-
November 2022 by Matt Guyot
Welcoming when first called, provided clear expectations for repair completion, so many variables in today's market, so a range of time was provided. Always felt like ensuring the end product was most important, even if more time was required. Am extremely satisfied with the end product, the communications, and experience as a whole. I now have MY repair shop, and will spread the word. Thank you!!Service: Body & Trim
-
October 2022 by Nathan H
They took about four weeks to figure out the car was totaled. The whole while they assured me the car was likely repairable and the damage was at 40% of what insurance would pay. Getting information was difficult. James hung up on me, which was rude. I cannot recommend this shop.
-
August 2022 by Max Mitchell
Kar Kraft did an amazing job repainting my front bumper! They perfectly matched and blended the new paint with the existing paint. My car looks 10 times better than it did before.Service: Painting
-
April 2022 by Jim Hawkins
They did an outstanding job on my wife's car. They are very friendly and fast service.Service: Body & Trim
-
March 2022 by Brad Carden
They did great work on my car and managed to get my car on site when other local shops couldn't.
-
February 2022 by Rudy Spencer
they worked on a 69 super Cobra jet staying for me did great work
-
December 2021 by Tim McArdle
James and the crew are money in the bank. Don't waste you time looking for another bodyshop Kar Kraft for Life....
-
November 2021 by Carolyn Gracey
James and the employees at Kar Kraft did an amazing job repairing the body of my Jeep. I could not be more pleased with James’ professionalism and timeliness. During this time, a lot of shops are with very few employees and are very backed up but Kar Kraft Collision got the job done regardless. Definitely recommend this business! 10/10Services: Painting
-
August 2021 by Abbi F.
Got into an accident and called Kar Kraft for a quote. They had me in the next day, and ordered the parts I needed (a new hood) and I had my car back within 3 days. They made sure to get me the best deal on parts. The new hood was paint matched to my car excellently.
-
July 2021 by Mike Guzick
James at Kar Kraft is awesome ! Brought in my BMW in for body repair and paint. They did a fantastic job matching paint and doing the repairs. Could not be happier ! Highly recommend Kar Kraft ! Thanks again You guys are the best !
-
June 2021 by Tosh Lymon
Their service is amazing...service with compassion!
