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August 2025 by Manoj P
Avoid Gas Lawn Mowers from Menards — A Costly Mistake
I purchased an Ariens gas lawn mower from Menards in April, and from the moment we tried to start it, things went downhill. The mower roared briefly and then shut off completely. When we returned to Menards hoping for a refund or exchange, i was told they don’t accept returns on gas-powered equipment. Instead, they asked to go to WEINGARTZ
in Farmington Hills for a free repair under warranty. But, when I went there WEINGARTZ told me that they don’t have service agreement with Menards. I returned to Menards and informed the same. Then they
handed me a list of authorized repair dealers. Then I visited a service shop in south Lyon as recommended by Menards manager , and again, no luck. They refused to service the mower under warranty. Back at Menards, i received no support or solutions. Please note that the Menards recommended service shops are open only week days and I had to keep half day leave.
After wasting hours driving around and getting nowhere, we contacted Ariens customer service directly. The representative gave us two nearby repair shops. I called ahead this time, and both said they don’t honor warranty repairs and would charge around $100 just for diagnostics—plus additional repair costs.
A second call to Ariens led us to a shop in Oxford that does handle warranty repairs, but it’s an hour away—each way. Even then, they warned that if the issue isn’t engine-related, we’d still be on the hook for diagnostics and repair fees.
This entire experience has been a nightmare. Between the lack of accountability from Menards and the confusing, inconsistent support from Ariens, we’ve spent more time and money trying to fix a brand-new mower than it’s worth. Save yourself the headache—buy elsewhere.
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August 2025 by Denise Rodnick
Great selection /gutting a small bathroom/ great pricing
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August 2025 by Michael Decroix
Purchased from Menards
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July 2025 by rusty mandle
Great customer service and has some bits that home depot does not have
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July 2025 by Moe Fahim
RIDICULOUS.
Called in advance to speak to hardware to confirm they had a SPECIFIC part in stock and repeated the dimensions multiple times just “to be sure”. Only to get there and find out they did not look and verify the measurements we specified so they added an additional hour and a half to our search for this part as we had to back track all the way back to Ann Arbor. Total disregard to other people’s time:
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July 2025 by Marie Thomson
Nice customer service desk up in front. Very helpful young lady helped me with paint and stain questions.
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July 2025 by Dennis
Staff were friendly and helpful!
Quality merchandise at a low price. Nice place to shop on a hot day.
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June 2025 by Jean Hanka
We were just turned away at the door of your Wixom MI store because we had our 5 pound, 13 year old Yorkie who cannot be left alone in the cart as we walked in. We were coming in to purchase approximately $10,000 in roofing, siding and windows for our upper peninsula cottage. We had done our research online and were really ready to make the purchases today, but your ridiculous policies and rude customer service representative at the front desk just lost your company a huge purchase. We are now in Lowe's parking lot who will welcome us with our pup. Awful company!
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June 2025 by June52
Store is super big and online pick up is all the way back and far right of the store. Why are they punishing online shoppers to walk their entire store!! Also not staff was not friendly. Online website sucks as well
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June 2025 by Rob Kramer
I felt compelled to share my experience today at Menards. Benjamin in the lumber department is awesome. I can't say enough. Extremely helpful. Went above and beyond to help me find the wood I needed. He also bundled the wood together for me and loaded it on my trailer. Great guy and I hope he gets some recognition for this review. Keep up the great work.
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June 2025 by CE Love
Can always find everything at this Wixom location
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June 2025 by Rachel Maier, MSHS
Disappointed and frustrated. Needs improvement.
I purchased a swing set online for in-store pickup so my kids could enjoy it this summer. From the moment I arrived at the store, the experience went downhill. The pickup instructions and signage were confusing—I followed the sign that said “Pick Ups” and waited, only to eventually be told by an attendant, “Oh yeah, don’t follow the signs,” before they opened the gate. Not a great start.
When I got the product home and started unboxing, I found the slide was cracked. I called the store immediately, and they told me to bring the slide back and they would exchange it—no questions asked. I even confirmed with them that it was part of a set, and they reassured me they had spoken to a manager and I could bring it in.
When I arrived at the store, no one had any idea what I was talking about. After standing there holding a broken slide, someone finally looked up the SKU and said they had another set they could take a slide from—but they didn’t know where it was. After 20 minutes of searching, they brought out a replacement slide… which was also cracked in the same spot.
They looked into it and said the Livonia store had more kits in stock. I asked them to call ahead and have someone inspect the slides before I drove all the way there. Meanwhile, an associate from HR said they had other standalone replacement slides in the store that would work for any set. Another associate confirmed the measurements matched exactly, and my husband and I looked up the specs online to confirm it would fit our model.
The HR associate said she just needed the GM’s approval to let us take the replacement. But the GM, Tim, refused. He kept changing his reasoning—first saying it was a different manufacturer, then claiming it wasn’t the same length (despite us watching it get measured), then saying it wouldn’t fit, and finally admitting that the replacement slide was worth about $100 and he didn’t want to give it to us.
He did offer a $40 credit, but honestly, that doesn’t come close to covering the time, energy, and gas we spent trying to fix a problem caused by the store’s poor quality control and communication. Several of the associates were kind and genuinely tried to help. If Tim had followed their lead and prioritized customer service, I would’ve left a glowing review and become a loyal customer. Instead, I’m writing this in hopes of helping others avoid a similarly frustrating experience.
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June 2025 by Robert Kerr
Very nice and prompt service at pick up location.
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May 2025 by jamdown106
Seems to have a good variety of goods. 4 stars because you have to search to find someone to ask questions about products. For example, no one was in gardening area and when I found 2 people who say they work that section (they were on the inner side of the store) they both said they knew nothing about the products I need information on. How can you work in a section and have absolutely no idea about the products? What are you there for?
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May 2025 by Stephen Foster
In a pinch, they had what I needed and delivered.
Tools section is bonkers in a good way.
