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March 2024 by Ben McDonald
I’m not very pleased with this store. The customer service is terrible. Ordered siding and paid $250 for delivery only to have the wrong items sent and other items completely not delivered. Now I have to worry about returning the items; costing me more money and time.
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February 2024 by KC D
We aren’t local and don’t have a Menards close to us and we were looking forward to checking this store out and pricing out kitchen cabinets. The man in the cabinet department was the rudest person I have dealt with in a while. My husband went up to ask him a question and he said “what do you want?” And then a little while he yelled at kids who weren’t doing anything wrong and said “don’t ruin all MY cabinets.” We would have shopped longer but one guy totally ruined the whole experience for us. Probably won’t be back.
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February 2024 by Samantha Read
Absolutely taken aback by the nastiness of the employee I asked for assistance today in finding something. After attempting to flag down several employees who didn’t even acknowledge me, this person snapped at me that he was busy
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January 2024 by Ryan
I bought a generator as a Christmas gift and waited till after Christmas to assemble it (its mostly assembled). Put the oil and gas in and I have another generator but this one was to run the whole house. Well something is wrong with it and it is faulty. I was told by the rude store manager I should of read my receipt and only had 7 days to return or exchange. I have never heard of such a horrible return policy and one you wouldn't warn your customers of. The check out person told me about the rebate which I will get rid of as ill never step foot in a menards again. Worst customer service EVER. I was then told I could take it and pay the bill to have it looked at and fixed and if they couldn't I would have to bring the bill in and exchange. Laughable. Brand new 1000 machine is junk now. Shop lowes or home depot or Costco (who let you return years later).
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January 2024 by John Bartholomew
Retired of the store is harder and people that can't work or have any basic knowledge, but in the store for 35 minutes looking for a drain hose for dishwasher. And it's kind of funny. Not one out of 14 employees can show you where to go or what to do
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December 2023 by Kyle Scime
The customer service is great. Picking up orders or getting to the lumber yard is a time-consuming and tedious process. Dislike having the entrance/exit on opposite sides of the store because it slows you down and forces you to do a lot of extra walking. I avoid this store, when I can, for these reasons.
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December 2023 by Katelynn Kosin
Back at the end of August, we placed an order for a $22K pole barn kit which I very specifically told the people I was working with that this was being done solely by my husband and I and made sure we'd have no issues with time constraints when it came to needed returns (crates items came in) or running into issues with stuff missing. Everything was officially either delivered or picked up from the store by the second week of October. Now at the end of November, we're finally finishing up and made it a point to get the wood crates back to the store to get the refund for them. When my husband went to return them, he was met with a very rude lady and general manager named Evan. Evan was unwilling to give us our $200ish refund for the refundable crates because we were apparently 4 DAYS past our 90 day return date on November 25th, 2023 that was not mentioned once to us during the process of pickup. What really doesn’t make sense is that these returnable crates holding most of the metal trim weren't picked up from the store until the first week of October by my husband and I, so how are we past that 90 day window on November 25, 2023? Their system should show exactly when we picked it up because they do a check out system when you go to leave the lumber yard. Evan was unwilling to even listen to my husband about this and became really rude. Dave at the building counter has told my husband and I several times we'd be good to return when able to these and never mentioned a return window. Additionally, we have run into several items missing or being wrong within this kit that made us have to return to the store that is an hour away from us and get the wrong items corrected and waste more time. We spent over $22,000 on this whole kit. The fact that Evan was unwilling to issue a measly $200 refund because we were apparently 4 days late, which was absolutely never explained to us, is absolutely disgusting and sickening. He gave us a store credit, which doesn’t work for us because we don’t shop at Menards and after this definitely never will again. I highly recommend looking elsewhere for your DIY barn kits. I can almost guarantee things will be wrong, and they won't work with you. Shame on Menards and the General Manager, Evan.
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December 2023 by Grace L
One of the workers when me and my mom went to check out somewhere there was this rude lady who was nice to the person in front of us and behind us but not to us and she was rushing us and she said to me and my mom that we had to go back and have a refund for something we did not get and she was super rude and she even left us.(and I’m giving this. 1 star review for the CONPLETEY RUDE LADY)not for the store)This is on November 20 2023
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December 2023 by Art Lincoln
Tried to return a shower that was purchased 2 days ago. Paid for with a check and was told if I wanted a refund I’d have to wait 7 days or I could have store credit. Said I’d wait the 7 days but was told I’d have to take the shower with me and bring it back in the 7 days. I’m 73 years old and moving the shower is quite difficult but the woman at the service desk acted like she was the one being inconvenienced. Think I’m all shopping at Menards.
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October 2023 by Zamy Zonzalez
This store is clean and friendly. They have some great prices and sales. I really like the snacks, and pet supplies. They also have a receipt copy kiosk near the entrance, which really helped me with an exchange. I think some of their clearance prices could be cheaper, and the 11% mail in rebate is a hassle, and I've never been able to do it within the time limit. This is why I didn't give 5 stars.
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October 2023 by T C
The contractors desk does not care about customer service let alone the contractors that buy from them. They're sense of urgency across the store is non existent. They think we all get paid by the hour not by the job. They enjoy wasting our time.
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October 2023 by Marie Wohlfield
I ordered online a Christmas Tree for delivery to my house the next day. I stayed home all day waiting for the delivery. Never heard from the delivery people. Contacted the store around 5:30 to check on my delivery. First person I spoke to couldn’t find and information on it. The second person, Lisa, checked and spent around 12 minutes looking for it. She said someone would contact me in the morning. Received a text showing a picture of my tree down by my mailbox at the road. Any deliveries I have had from this store have been to my house. I know I have a long driveway but that being said, this delivery was not satisfactory at all! Being 79 I got in my car to lift the heavy package. I paid extra to have home delivery! So, I’m warning others this particular company that Menards hired really is bad!
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October 2023 by John Church
Many times when I shop at Menards I meet extra ordinary employees that are so willing to go beyond their responsibilities to help me out. Nate, who works in the lumberyard was the nicest employee to help me get the treated lumber that I needed to help me get it cut and put into my vehicle so I could leave, this man a lot because as I’ve grown older with less things I can do and his willingness to help me out was just super exceptional. The employee that assisted him. And the female guard at the gate were also exceptional, warm friendly, and just gave me a wonderful experience. I have been shopping here for decades and I am continually impressed by the good staff that Menards always hires to help the customers out. Thank you, Menards.
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September 2023 by Steven Dorris
Friendly associates. Wide aisles. For a big box store the floor plan is nicely laid out. A good place to shop.
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August 2023 by Mike P
I gotta say, I've had a really bad experience with Menards that will have me think twice every purchasing from them. First things first, do not purchase Monoco SPC/LVP flooring from them. Of course their website doesn't allow reviews on products. Secondly, their return policy is absolutely outdated and a huge scam. It's simple, just damage items in route and once delivered it's up to the customer to return and pay "restocking fees". Promises constantly made and NEVER kept.Poor quality, poor communication, poor customer service. Overall poor experience. Go-to Home Depot or Lowes. I'm done with Menards.
