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November 2023 by Brandon Edward
DO NOT RENT HERE. YOU CANNOT SPEAK TO A CUSTOMER SERVICE PERSON. I have called 6 times now trying to cancel my storage unit after completely moving out of it this past weekend and my voicemails and calls have all been ignored.Do not give places like this business!If I do not receive a call back I’m 24 hours, I will be contacting the city of wixom to report business malpractice not allowing people to cancel their accounts, and not speaking to customers and then I will proceed to post this same review on every/any possible review site.I’m getting pissed, call me back public! I want to cancel!
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October 2023 by Cheryl Gutowski
Prior to changing to Public Storage would have given a five star rating. However since the transfer I have been trying for at least 3 weeks to get hold of the property Manager or any human being. Have called and left messages, have done virtual chat and have personally went to the storage area during the stated office hours. No one! The statement on the website and voicemail message your business is important to use is laughable!
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September 2023 by Susan Burton
***UPDATE*** Disregard my initial review at the bottom. Wow! So Public Storage bought them out in the last month which is exactly the storage company I was getting rid of due to extreme price hikes that were absurd and happened like twice a year. So interestingly I just got something in the mail a few weeks ago stating an increase for all units. I literally just started business like 4 months ago. Are you kidding me. Wow to let public storage take over is an huge detriment to your business and you will see the effects. No doubt. I’m already looking elsewhere. Eff public storageAbsolutely love the prices and the fact they don’t raise your payment every 5 months like Public Storage. Also they actually have people in the office, it’s not always closed.
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September 2023 by Ryan Gutmann
This overall a very nice storage facility. It's a little pricey in my opinion but you absolutely get what you pay for. I was able to get my storage unit the same day I signed up. Using the storage unit is very easy thanks to elevators and push carts available to use for free. The facility is very clean, well lit and feels very secure. I highly recommend it.
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August 2023 by Brooke Besford
Great facility and super clean! The customer service was wonderful. Will definitely be recommending to family/friends within the area!
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July 2023 by wendy vigh
Kim is amazing. Super helpful, great personality. Highly recommend. Beautiful clean space.
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July 2023 by Noe Pulido
Kim helped us very well and answered every questions I had and very professional and Kim keeps even the restrooms very clean. Will be staying here Kim made us feel very welcomed.
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July 2023 by Carol C.
BUYER BEWARE !!! You will get whiplash with how fast they raise prices. Every couple of months they raise prices and you have nothing to say about it. They are here to take advantage of you. Their NEW website does not work so it's impossible to make payments and they act like it's YOUR fault. There is no way to get any help with the website. They have been alerted for several months that the website does not work and they do nothing about it. Instead they will offer to charge you extra to take a payment over the phone . There is no such thing as CUSTOMER SERVICE at this place. They have attitude and do not care. This has been a REALLY, REALLY bad experience. Find some other place to store your belongings.
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June 2023 by Rachel
Kim made the entire process super easy and was very informative and helpful! it was nice seeing a cheery and smiling person to help us with our unit:)
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June 2023 by PawPaPaw
Jay was very helpful and attentive in getting my family the size storage unit to fit our need. She was knowledgeable and informative. The facility has three levels and is very clean. Would definitely add this place if you need a storage unit.
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May 2023 by Adam Southers
First, the front off staff is fantastic so this isn't on them, but I just got a notice that my rent will increase $113 (50%) with 30 days notice after being there less than 6 months. I'm active duty army and can't drop everything to run there and either move units or find another storage facility. This is NOT how you should do things.UPDATE: After talking to the front office staff, they reduced it to an increase of $10, which I am very thankful for. It says alot about their front office staff.
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May 2023 by Robert Southers
First, the front off staff is fantastic so this isn't on them, but I just got a notice that my rent will increase $113 (50%) with 30 days notice after being there less than 6 months. I'm active duty army and can't drop everything to run there and either move units or find another storage facility. This is NOT how you should do things.UPDATE: After talking to the front office staff, they reduced it to an increase of $10, which I am very thankful for. It says alot about their front office staff.
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April 2023 by Tracey Klein
highly recommended!! I got the pleasure of meeting Kim she was awesome Took Me for a tour of the facility and very helpful with my millions of questions.
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April 2023 by Renee Cox
Jay was so wonderful to work with. She has excellent customer service skills and made me feel very comfortable. She answered all my questions and got me in and out in a timely fashion. I will be recommending your services to all I come in contact with. Thank-you for having a pleasant disposition and helping me accommodate my needs. How nice to work with someone that really cares about the customer. Keep up the good work!!!
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April 2023 by A O
Amazing customer service! Always clean bathrooms. Plus the layout of the facility is great.We upgraded to a larger unit and they worked with us on the fees making it extremely easy! Won't go to any other storage facility.Hope this helps others make the right decision, and choose Simply self storage in Wixom for all your storage needs!
