-
February 2024 by Brow Heaven
I stayed here frequently last year when I would have to go to my nursing job, and haven’t been here since last year upon my last stay one of there staff Marlene was very rude with me and I did say she was racist because she give me that type of impression, how she works doing customer service welp not sure I’m sure the manager David has heard this plenty of times about her demeanor. Now , like I mentioned haven’t been here in quite awhile decided to book a room and upon my daughter checking in the staff gives my daughter a message saying I’m no longer allowed to stay at the hotel anymore because the housekeeper said it was pee (urine) in my ice container and the pee (urine) got all over her when she picked the container up. Now come on how low is this to say I would ever in life do something trifling like that, made up a lie on me because I said one of the staff was racist , now this right here proves that this establishment is just what I said racist to LIE on me. This right here is beyond me
-
February 2024 by Brandi loudermilk
My husband I have been going here for years just get a couple nights away from the kids. We get the Jacuzzi suite and Love it. Staff is friendly, rooms are decent and they have a bar and restaurant so that's nice too. Wish it would get updated a bit but overall we Love this place and never stay anywhere else.
-
February 2024 by Ninja
Magic.
-
January 2024 by ben taylor
Very, very nice hotel. I was surprised seeing the pictures, I live locally and had no idea it was here. This place is really nice. I rented a room cause I lost power during another snow storm, this room was reasonable enough, $120/night on Expedia, they do offer discounts but only if you book with them directly. The hotel itself is actually very well maintained and clean. The rooms are nice, pretty big, although my room didn’t have furniture other than the beds, desk and tv stand. One nightstand in between beds but no couch or chairs or anything. Staff at the front desk could’ve been a little nicer, she maybe was having a bad day but I wasn’t greeted and made to feel welcome. No matter, she isn’t staying with me, so I’ll not let her bad attitude ruin my opinion of this place.They have a bar/grill inside the building and although I didn’t eat/drink here, it was a nice space from what I could see. It would be a lot of fun for a date night spot. They also had a couple of desktop computers and a scanner/printer if you should need such a thing. They also have a nice, clean, indoor pool and sauna. Both were in good condition.The location is great, right off 75, so you’re only minutes away from the highway. There’s lots of shopping and eating in this area as well, so if you’re just stopping for the night on your way through to somewhere else, you’ll have a great selection of things to choose from, including grocery stores.Bottom line, I was pleasantly surprised when we got here and saw how well the property is kept up. I saw their housekeeping staff working hard and their hard work definitely shows. Give these housekeepers a raise, cause I’ve been to many similar styled properties that suffered from staffing shortages and the result was a large hotel with dust in every corner. There are a lot of these types of hotels in the Detroit area around the airport. This is the nicest I’ve found at this price point and I would 100% come back here.
-
January 2024 by Andriy Ghayevoy
Hotel charged me extra $100 for maintenance which they claim took 3 hours to do. If I was informed that it would be a problem I would fix it in 1/2 hour I am sure.Lack of communication.Extra $100.Be aware.
-
December 2023 by Jones Candice
There were some shady people in the halls. I wouldn't stay here again.
-
November 2023 by virginia hatcher
Best Western hotel in woodhaven in my room my phone didn't work, alarm clock, microwave, refrigerator didn't work.this place sucks me in my boyfriend will never come back to this place again I wouldn't recommend this place to no one they need to update there room in on by floor was very
-
November 2023 by Ashley
Was so clean they give u everything u needed to make ur room feel like
-
November 2023 by Jackie Nagy
We chose this hotel because of its proximity to the Detroit airport and its advertised free breakfast. We checked in on a Sunday evening and were told there is no breakfast available on Mondays (to allow the cook one day of per week). Front desk staff was very nice and suggested some nearby places to go for shopping and food. Our room had a very funky odor, like cigarettes and wet dogs had been in the room for the past week. Yuck! However, the bed was comfortable, it was easy to get to this hotel from the interstate, and a McDonald's was very close by for a quick breakfast sheet we checked out of the hotel.
-
October 2023 by John Powers
Clean room good price. But spent a week there. Never once would they clean the room. Had to go get my own towels .ect.Other them that wasn't
-
October 2023 by William Reed
The staff was very welcoming, pleasant, and helpful! I was disappointed learning that breakfast was not included with our stay. The knife and fork icon for this location means it has a restaurant on sight but NOT breakfast being included. I now know and have learned at Best Western hotels you must look for the eggs and bacon icon and read carefully the hotel amenities to know for sure if breakfast is included with your stay. That extra hassle and cost of not getting the free included breakfast is not something I want to deal with first thing in the morning.
-
October 2023 by Carol Shepard
The room is NOT worth the amount of money they are charging. The room was very moist and dark and there were hairs in the bed. There is a nice hilton behind that same hotel. Go there.
-
September 2023 by Michael Lavigne
First...... check in was fine.... room was 301 but a 2nd floor ( odd ) got to my room to find very outdated furniture . Needs a major upgrade. Pulled my blanket back to check the bed to find a "somethin" on the bed, thought was a dead bed bug, but I blew up the photo to find it was a crumb of something but I still have no idea how it got there.Microwave and refrigerator dud not work, checked plugs and power, nothing. Didn't have the housekeeping clean the 1st day as I had a long drive but expressly asked for cleaning my last night and upon returning to my room ( fir what would have been my last night ) found NOTHING was done. I packed everything and drove the 5 hr trip home. Definitely will never stay at this location again. I I also am a diamond rewards member and there was no included breakfast! Was told there's am attached restaurant so...... I stay exclusively at BW 4 times a month and I've been to many that have restaurants, and ALWAYS get hot breakfast included. Do not recommend staying here.
-
September 2023 by Ewout Bladder
Great location right off the highway, great room. WiFi was good enough to get the right information. There's no common breakfast like in other BW but you can get a breakfast at the
-
August 2023 by Bob Areias
Stayed for a couple of days for a meetings I was attending. Room was clean and comfortable. Breakfast was great Jessica was server and was great very friendly, attentive and made sure I had everything I needed. Bar was great had Jessica as our Bartender she was again very friendly always smiling and making sure we had everything we needed. She has great customer service. I would stay here again