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December 2021 by Holly Hanna
Doug is SO awesome! Always so nice, helpful, knowledgeable, and FAST! We all know we can’t go long without our electronics! This Wyandotte small business blows everyone else out of the water. Thanks again Doug! You saved me yet again. ??
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December 2020 by Nannette F.
I can't say enough about Doug. After receiving a non-working gaming PC on Christmas morning, he was able to quickly fix and put the biggest smile on a 13 year old boys face. Doug came into the office to help me out and even followed up to make sure it was still working once I got it home. What incredible service! I would recommend this company to anyone.
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October 2019 by Lynn Eberts Steffensky
Simply the best!!! Knowledgeable and fast!!!
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February 2019 by Melissa Ptak Moline
Doug and company have helped us deal with cleaning pictures off of old towers, and upgrading storage on our laptops. They are friendly, easy to work with, and SO reasonably priced. Excellent service and experience with this company.
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November 2018 by Christopher Lada
Doug and Nate upgraded and basically rebuilt my gaming PC. Took a few extra days, but you can tell these guys know their stuff. If you tried to fix it yourself, and hit a wall like myself come check out this place. I know where to go if I need help again.
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September 2018 by Bea S.
A number of Downriver tech support businesses are incredibly dishonest; I've gone to a few (including one which stole our new, authentic powercords and replaced with an off-brand, chewed up one they said was ours and put bloatware on our PC!), but I was incredibly relieved to have run into this one. I did a d*** thing that I knew was a d*** thing and my PC suffered for my transgression. I called them because a different place I was originally going to call didn't answer and I'm really glad this one did. First and foremost this is FEMALE FRIENDLY which seems like a silly thing to highlight, but based on the other places I've been to, you either get creeps or people who talk down to you. They didn't here and were both kind and professional, a rarity in any business. Secondly, they ran me through some things I could do on my own for no charge. Let me reiterate this, an employee of this business, for no charge, offered me a solution that their business specialized in. This is above and beyond and again, for free. This is as honest and considerate as it gets, especially in a field where people tend to take advantage of those who know less than they do. If you're looking for somewhere that actually is honest and affordable (I was given a quote for the issue and it's cheaper than other places -- especially if you take advantage of the coupon they have on Yelp!), this is the place to go in my vast experience dealing with family members and their messy PCs. The issue I have goes further than what I had initially thought, so I'll be taking it in to them and reporting back but in the meantime, in terms of actually dealing with a variety of Downriver PC businesses (for phones, gaming systems, and PCs), this was definitely the least painful experience I've ever had, including using Best Buy's Geek Squad for a family member. The experience was pleasant enough that I felt hopeful and am willing to write this much on Yelp over it. :)
