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February 2024 by Julie Galloway
Horrible communication!UPDATE: I was horribly upset with them not calling me, and assuming my prior years were being done as I was told, but they have since remedied the situation and Florence was fantastic. She got them done very quickly, and was very helpful!
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February 2024 by Brandy Antolak
Athena was amazing
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February 2024 by Kris Baker
They make you feel so at ease and extremely professional and don't mind explaining stuff if you don't understand something and it went so fast.
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February 2024 by vince guarnieri
I DONT LIKE THE I R S
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March 2023 by Gail Pippin
We return to our agent (Amy) every year, and we're so happy with her.
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March 2023 by Elise Mckenzie
Absolutely never going back & telling all my friends & family to never use them either. This year was a stressful disaster. First the website said I was getting back a different amount than I was told. My tax professional said they didn’t know why, & there was nothing she could do until I received my taxes. So the whole month I waited I didn’t know if I was going to actually receive the right amount. Received both state & federal though the mail either though I told her I wanted them direct deposited. This was a whole thing with my federal because the irs said they deposited the money into my account on the 23rd, today (28th) I received a check from H&R Block with my federal taxes. This was days worth of stress for me, calling the irs, my bank, and I called H&R Block which nobody got back with me!! $484 & multiple headaches later I’m completely done with them.
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March 2023 by Jen Felts
I have used the online version for years but my work need some creative choices on my W2 this year and I needed some extra help so I went in. I screwed up my appointment time, but they saw me anyways and Rita, who is amazing, was able to make sense of the mess my employer made of this year's taxes, despite the weirdness of my problem (I don't think what I brought them with something they see everyday). She made the whole process quick and easy, I could not be more pleased with the level of knowledge and professionalism. Highly recommend!
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March 2023 by Damon Brown
Before I write this review it would be unfair for me not to mention that I've used the Woodhaven H & R block for the past 4 years and I've had no issues. But I don't know what the issue has been in 2023 but the customer service has been absolutely terrible.I scheduled an online appointment for Saturday the 11th in which I received a confirmation text confirming the appointment. So when I go in with all my docs ready to go, the front desk secretary tells me that my tax pro (Rita) does not work on the weekends. Keep in mind I can care less who does my taxes, I just simply want them done. So then I proceed to show them my confirmation on my phone confirming my appointment and it's pretty much ignored.From there I simply ask can I be scheduled for another in person appointment, and they instead, suggest for me to digitally scan in my documents since I already had them with me, and that one of their tax experts would be able to look them over and get back with me in a few days. 10 days go by, and I receive no follow up txt/email/phone call, nothing. So I call back myself, just to find out Rita does not have me scheduled for a call back until February 28th! Please be aware I do not know Rita, I've never worked with Rita in the past. I made it very clear that I didn't care what "tax pro" looked over my taxes. Last time I checked H&R Block employs multiple "tax pros" so I do not know what was so special about Rita, that she had to look over my documents.So if your keeping track what should have been me getting my taxes submitted to the Fed on February 11th, turned into best case scenario them getting submitted on February 28th!I purposely set up my appointment in hopes of receiving my refund and bonus from work within the same month. I don't know maybe, I'm over reacting, but this has been a very disappointing and surprising experience from H & R Block.
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March 2023 by norman thurlby
GREAT PLACE TO GET YOUR TAXES DONE ASK FOR GREALD ATTKINS TELL HIM NORMAN THURLBY SENT YOU
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February 2023 by Angela Seaton
I love going in and sitting down with Florence every year, she's so understanding and she does what she can to make sure i get the most out of my refund.
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January 2023 by Felicia Piercee
Jane has been my tax lady for years and ill continue because shes great at her job and very nice to work with.
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December 2022 by Felicia Ecreip
Jane has been my tax lady for years and ill continue because shes great at her job and very nice to work with.
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May 2022 by Trisha Collins
I been having Gerald doing my taxes for years and he's always very respectful and polite.
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May 2022 by Sue Bodle
The H&R Block in Waycross Ga is great. Also the one in woodhaven square where target is in woodhaven Mi is great to. But the H&R Block on Telegraph Rd in Trenton/Brownstown not so great very Rude.
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May 2022 by Geary Baroni
Professional, knowledgeable master tax planners know the current tax laws and what questions to ask the client.
