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August 2023 by Kaelyn Miller
A friend recommended this place to me when my laptop was broken, and I was not disappointed! Super friendly and knowledgeable staff. Their prices are affordable, and I will definitely be using their services in the future!
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July 2022 by Jerry G.
I have used this establishment several times, But will no longer! Told them I was a returning customer and with my phone number it was verified as being so. They lost me as a customer over the 10 dollar off your bill as a returning customer see photo below. Should you be a returning customer be sure to ask for the 10 dollars before your bill is printed other wise you will not get it no matter how long you discuss it. Very poor customer ethics!!!!!
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February 2022 by Mike K.
I would NEVER EVER! take my laptop to Simple IT Solutions again, My Asus laptop only had a bad charging port. everything else worked fine. Matt said he should be able to fix it in about 3 days. For about $100. Six weeks later it still wasn't repaired. He said I should probably get a new laptop. and charged me $25. (You tube shows how to make repair on charging port.) I found Two screws missing on bottom cover. Ten screws missing on mother board and hardware. Also found battery not plugged back in. He refused to give me back the twelve screws, he knows are there. And he said that I had made up a story about the missing screws. Does he do this to all of his customers? This is the worst case of workmanship I ever saw. After three trips to the store. WARNING STAY AWAY!!!
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February 2022 by Abtu S.
The owner lies and will tell you anything just to get your business and then changes his story daily as to why your computer is not ready. He does not know what he is doing at all. Glad I went elsewhere after getting the run around for a over a week. Would NOT recommend this place
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November 2021 by Misti Ibarra
I panicked when I found out one of my grandkids had fallen on my laptop and broke the screen. Computer repair is not something that is in my normal budget. A friend suggested I call Simple-IT. They were friendly yet professional and quick to answer any question I had. And affordable for my strict budget.
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September 2021 by Florence Trevino
My HP laptop battery needed to be replaced so I contacted Simple IT Solutions last October 2020 to see what it would cost. Based on the price I went ahead and had them install a new battery. When I picked up the laptop I returned home and immediately turned it on. The message on boot up was that the battery installed was not an HP OEM battery and that this could damage my laptop. I called back to Simple IT Solutions to notify them of the message their response was they could make the message go away. This was not the resolution I was looking to hear from them. He said it would not hurt the laptop so I took their word to be true. By August of 2021 the next issue occurred and it was the battery not charging. I called them and they stated they only warranted the battery for less than a year. They offered to install a new one which I declined since this first experience was indicative that I may have future problems with my laptop if they installed the same type of battery. Now was the battery installed life reduced because it was not an HP OEM battery, I would venture to say this is a good possibility. Because I am not afraid to take on new task, I decided to look at YouTube and found out I could replace the battery myself for a lot less. I ordered an HP OEM battery and went ahead and prepared to install the new battery. When I opened the laptop, I found that one screw was missing to hold the battery in place. this was after they had installed the replacement. Not only did I observe this but also observed the fan was dirty which indicates they did not even take the time to use air to clean the inside. I looked on line to see the reviews on the battery that Simple IT Solutions installed. The reviews gave this particular battery a very low rating. Not only did I get overcharged but, had a subpar battery installed. It is all in the details and I found this business is not detailed orientated. Would I recommend them absolutely not, no, nein, negative, nyet!
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September 2021 by Gina M.
My HP laptop battery needed to be replaced so I contacted Simple IT Solutions last October 2020 to see what it would cost. Based on the price I went ahead and had them install a new battery. When I picked up the laptop I returned home and immediately turned it on. The message on boot up was that the battery installed was not an HP OEM battery and that this could damage my laptop. I called back to Simple IT Solutions to notify them of the message their response was they could make the message go away. This was not the resolution I was expecting to hear from them. He said it would not hurt the laptop so I took their word to be true. By August of 2021 the next issue occurred and it was the battery not charging. I called them and they stated they only warranted the battery for less than a year. They offered to install a new one which I declined since this first experience was indicative that I may have future problems with my laptop if they installed the same type of battery. Now was the battery installed life reduced because it was not an HP OEM battery, I would venture to say this is a good possibility. Because I am not afraid to take on new task, I decided to look at YouTube and found out I could replace the battery myself for a lot less. I ordered an HP OEM battery and went ahead and prepared to install the new battery. When I opened the laptop, I found that one screw was missing to hold the battery in place. this was after they had installed the replacement. Not only did I observe this but also observed the fan was dirty which indicates they did not even take the time to use air to clean the inside. I looked on line to see the reviews on the battery that Simple IT Solutions installed. The reviews gave this particular battery a very low rating. Not only did I get overcharged but, had a subpar battery installed. It is all in the details and I found this business is not detailed orientated. Would I recommend them absolutely not, no, nein, negative, nyet!
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June 2019 by Tim G.
Don't go to these guys for computer problems. I got my computer back this morning and spent 5 hrs trying to figure out why internet was not connecting. Well they forgot to place the proper install. Matt said it wasn't a big deal. Well I spent hrs trying to figure it out drove to the store but he was on a service call waited 2 hrs to hear back from him So it was a big deal for me!!!
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January 2018 by Scott Wheeler
Nice young folks....just need a little more organization and business experience
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August 2017 by Patti Menatac
Great service. Fixed my computer with no problems. Great people
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June 2016 by Carol Harris
I have been using these guys and am satisfied. and it's close to home!