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September 2022 by blake k
Terrible service. Staff is very rude!! Definitely won’t be using this branch ever again
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September 2021 by Terri K
Stephanie is the best. Staff takes time with you and is always friendly, knowledgeable & professional.
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July 2021 by Joe Garwolinski
Best bank around the Ladies are great my mother was the one that talked me into banking there best move
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May 2021 by Rebecca Jenkins
My husband has had you guys for years he is now switching banks because of how much of a horrible bank ya'll are. The unnecessary bank fees, the horrible customer service and how they run things there does not make sense. Absolutely the worst bank!
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March 2021 by Terri Kuzava
Stephanie is the best. Staff takes time with you and is always friendly, knowledgeable & professional.
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February 2021 by Jay Cline
First Merchants is quite likely the worst bank I’ve ever dealt with. Kudos for accomplishing a difficult feat!
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May 2020 by Mr M
Steals money doesn’t close accounts on purpose to collect over draft fees - rude customer service - reported to the Better Business Bureau did not comply with inquiries
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November 2019 by Noe Gomez
Have been banking there for years .service is excellent.everyone is always pleasant .Stephanie the bank manager has been very helpful in the past
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May 2018 by Marty Moyer
I have been a customer since 2003. I used to really like this bank- I like the security they provide for a local small community banking institution. The service has severely slipped in the last few years - there have been times I wanted to talk to the regional manager and was stone walled. The most recent item happened a year ago - I used my debit to pay for a stay in South Rome at a places called Suite Paradise. The owner and the hotel was a scam- the room was not clean nor as advertised - we left the hotel within 5 minutes of arriving to the rooms s booked at a clean hotel near the Vatican I disputed the 775 dollar charge and this bank - who has made a large amount of money off my accounts - did not fight for me or reimburse me. They sided with the hotel even after I sent them the pictures that I included in this review. My advice is to bank elsewhere - lazy service - unreachable management - closed loop customer service - doesn't fight for members that have given them service for 14 years.
