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February 2024 by Brian Schweickart
Amazing help from Elizabeth. Quickly took care of a phone transfer that I had messed up. Very friendly and competent. THANKS ELIZABETH!
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February 2024 by Shirley Carr
Came into T-Mobile today to get my phone that I had to order. Alex was my girl and she helped me tremendously. Very nice, friendly and polite. She went above and beyond for me and she is a keeper!
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February 2024 by Norma Davis
The employees at this store are always so helpful. I highly recommend coming to this store
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February 2024 by Krystal Lancaster
I enjoyed my time spent here today. The place was comfortable walking into getting greeted immediately, and everyone was easy to talk to and eager to help. Everybody who took care of me was efficient in educating me on what I wanted to know and helped get my new 24 Ultra as well as removing an unneeded charge on my account that I forgot to have removed years ago. ?♀️ Lizzy got me started right away with the process of everything, as well as checking me out, and she was so great! I also received help from Alex and Dan as well. I highly recommend this tmobile as the people here genuinely seem to care about YOU and make sure that you are 100% satisfied before walking out their doors. Thank you all for your exceptional help and for making the process stressless for me. I felt valued as a customer here today and will continue to come here.
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February 2024 by Nate Compton
Edit: I spoke with the manager and he was very helpful in solving the issue. I was able to get the phone a week later then expected, but I was able to get it and the staff was very helpful in setting it up.Very disappointed in my experience today. I pre-ordered the new Galaxy phone over a week ago. It was the first time I was treating myself to the newest phone. I was assured by the girl who took care of me that I could pick up my new phone on today, the release date. It is something I've been looking forward to all week. I asked multiple times if I needed any kind of notification that it had arrived and was told that I did not, that and that I could just show up today to pick it up. Of course, that is not what happened. When I arrived I was told that most of the boxes hadn't even been received into inventory and that my phone was not at the store. I was told it could be another week or two before it even got shipped out but that they had no idea and couldn't control what Samsung did. I was of course reminded that since I agreed to trade my phone in that it was their property. I am very disappointed and feel like I was not delivered what I was promised. I was of course referred to a number to call but that was no more help.
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February 2024 by Denice Leach
Excellent service from Becky
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January 2024 by Mallory Whitmire
Dayna is amazing to work with. She was so patient, knowledgeable, and kind. She really knows her stuff and was awesome. I would recommend anyone with T mobile go to her location in Wyandotte. Or if you’re looking to switch she will walk you through step by step.
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January 2024 by Debra Lipinski
excellent service!! better than corporate! highly recommend
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January 2024 by jordan bussell
I upgraded my iPhone today. Dayna helped me out and went above and beyond, making sure I knew what my plan included and made the process fast and easy to understand. Getting a new phone is always stressful but today it wasn’t. She was friendly and super helpful!
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January 2024 by Sydney Tarnowski
Went into the store a few days ago to get a new screen protector on my phone. Becky and Alex were super kind and helpful. I was in and out of the store in 5 minutes. Great customer service !!
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January 2024 by Glenda Ault
I am so impressed with the Wyandotte team T-MobileEveryone on their staff is extremely knowledgeable. I would especially like to thank Dan. He knows just about everything there is to know when it comes to our cell phone and even my iPad I want to wish them all a happy new year, and I am very grateful to have met them. I’d go there every day if I had a problem thank you. Happy new year.
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December 2023 by Thomas Jacobs
I came to the store early Christmas Eve frantic for a last minute phone replacement for my son. Dan, Alex and Lizzie took such great care of me that I was in and out of the store in under an hour with the perfect gifts. Son and they hooked me up with a great deal on a new watch. To top it all off they save me time and aggravation by even wrapping my presents. I cannot ask for a better experience. People like Dan, Alex, and Lizzie make me want to drive from Allen Park past other T-Mobile stores to get to their location in Wyandotte. 11 stars out of 10.
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December 2023 by Victoria Castillo
Alexandra and Dan were fantastic, I went in to inquire about the internet service they offer and they got me all set up to go and showed me how simple it was to access. I was very pleased with the friendly customer service they provided.
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December 2023 by S.L Moore
Let me start by saying, this was by FAR the best T-Mobile experience I have had! Becky, Dan and Alex are PHENOMENAL! Great personalities, knowledgeable, patient and kind! If you need to visit a T-Mobile store, this one is IT! Thanks to the team for taking care of our needs today and keeping us entertained and engaged! A1 service! ??❤️
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December 2023 by A D
I had a good experience at this store Lizzy, Alex and Becky were all very helpful. As one was helping us with upgrading our phones and plan the other two were setting up the phones. It went very smooth. I will come back to store again.
