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April 2024 by sclasspromo
Worst bank you can choose. My credit cards been on autopay for years all of a sudden my bills not getting paid on time and they’ve been charging me late fees. Then I check my account and find out the bank allowed someone to garnish my account $5000 and didn’t notify me or anything. I’ll be taking my money out and closing my account tomorrow
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April 2024 by MarQuita Marie
Just horrible! I went to buy $2 bills for my Easter baskets and they didn't have any? I went across the street to 5/3 and they had exactly what I needed...went to BOA today with a $100 bill and asked for 100 $1 bills for my Easter egg hunt..she wouldn't do it because I didn't have an account..I went across the street to 5/3 and they gave me $100 in $1 bills!... Thank you 5/3 for picking up the slack ?
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February 2024 by Daniel Hendricks
Awful Customer service.Platinum honors client going on 15 years, which in case your wondering means nothing.There is never a banker available to help with even the simplest of tasks. Instead of giving their tellers the authority to perform brainless tasks they would rather make you wait a half an hour to talk to a banker just to inform you that there are no bankers available so you have to make an appointment 24 hours out. I’ve been in and out of the Grandville and 28th st branches on a weekly basis for years and the turnover in theses places is crazy.
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December 2023 by Alyssa Dietrich
Jane provides poor customer service with her rude passive undertones. (IN FRONT OF ME)
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August 2023 by Amanda Scholten
The branch in granville off of Wilson dont open till 10am but others open at 9 it should be the same time for all branches.. They close for a day with out any notice.
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May 2023 by Collin
I've been coming here for years, great customer service and drive thru is fast ?
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May 2023 by Angelo Darin
Went there for change and they stated that because I don’t bank with them they won’t give me change. Every bank helps but this one. I do 16 million a year in sales for my business and now will never bank with this bank because you wouldn’t help when I needed it. Terrible customer service and showed not compassion or care. Wonder why y’all have 2 stars average.
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February 2023 by diamond sky
Their app is amazing, the staff assist customers thoroughly and precise. Very welcoming when you go inside the branch.
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February 2023 by bella hernandez
Their staff is very friendly, customer service is key above all ❤️
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October 2022 by Umberto
Poor customer service. I will never come back. The lady who works here is very rude.
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September 2022 by Laura Rubio
Customer service is awful.Unfortunately they just see you as a number and not a member. For their associates their time is more important than yours. The only plus on their end is that now a days they Do have bilingual EMPLOYEES . So they can "help" more people. From the time I was waiting atleast 8 ppl couldn't get money after depositing their checks. I've seen other banks you can atleast get partial.
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September 2022 by physpsychedelic subculture psychedelic subculture
They don't pick up there phone at all and just hang up.
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August 2022 by Fischer Holt
Wish I could give this place zero stars. Absolutely horrible customer service. The lady working the window rudely asked me “Are you in line or what are you doing?” when it was obvious that I was in line waiting for help. I was waiting at the business deposit counter and there was nobody there, and she proceeded to make me feel stupid by asking that. I was not sure if there was supposed to be someone else working the business window as there are 2 separate lines. Some people just don’t know how to communicate, and it’s very frustrating when I need to make deposits for work and then get treated disrespectfully like that. Do not visit this branch if you can avoid it. A simple “I can help you over here” would have been much better without the unprofessional attitude.
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May 2022 by Mai Vu
I'm not happy w their service, both of the Manager & the woman there was very rude, treat me badly, making me wait forever & asking too many questions that is none of their business & not trying to help me nothing, threaten to calling the police on me when I didn't do nothing wrong. That's not how u treat ur customer. smh They're wasting my time & don't help me nothing, very bad service & just give me a headache. All I want is some help & they can't even do their job right but just like to be nosy in pple business & be rude to them.smh I would rate as Zero for their bad service.
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January 2022 by MrSocal71
If I could give it a zero I would this place is ridiculously slow always only one teller no matter how many people are in line. The only reason I come here is I have to deposit checks for work, I would never use B of A especially this branch.
