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March 2024 by SympliiBeautiful89
Employees are really nice, my drinks are good for the most part. BUT the speed of service is TERRIBLE, why are there only 2 employees during rush hour? That is INSANE to order ahead is pointless because you’re still going to wait for a long period of time and I’m not talking 5 mins I’m talking 10-15 mins
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January 2024 by Jenna Snyder
I have driven through this Bigby a few times, and I usually get the same barista. I am not sure what her name is, but she always has fun colored hair and a big smile. She is DELIGHTFUL and I always leave glad I decided to get a coffee after seeing her. Def recommend this Biggby!
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January 2024 by Erin Bracken
This is the only location that has never messed up my order.
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January 2024 by Gabriela parra
It's just a drive throw but vary good. DrinksKid-friendliness: They are nice to all kids
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January 2024 by holly garrett
The workers are fast friendly ànd just all around a fun loving crew.
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January 2024 by Gina Mitchell-Carroll
Why can I never get my order right? I guess I should ask myself "why do I keep going back?"
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December 2023 by Asia
This is the 2nd time I ordered ahead to avoid the line, only to have to wait I ordered at 7:57am arrived at 8:15am and waited another 5 mins. My coffee tasted old and bitter.
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December 2023 by Melissa Hosteter
My Teddy Bear tasted nothing like a Teddy Bear. Bummed
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December 2023 by Loann Spieker
Today, BIGGBY was outstanding. Top of their game today.
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November 2023 by C2Csissy
Such friendly staff! Great coffee!
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November 2023 by Joseph Sullivan
The slowest Bigby on the planet. I waited 30 minutes in the drive through just to receive the wrong drink.
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October 2023 by Courtney B.
this review is for the location at 54th and division... was super bummed out because one of the barista was so rude! I'm not trying to be precious but I spend eight dollars plus a tip on a latte and I politely asked for the whip cream I had ordered. She snapped at me and said I needed to ask for it if I have an oat milk drink... I had specifically asked when I ordered but even if I hadn't it doesn't feel good to be treated this way. Like wow. I worked on the street but I definitely won't be returning to this location. yikes
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September 2023 by Susien R.
This location is amazing. The manger and employees are always bubbly and move fast. They know me by name and always get my order right. The food is also AMAZING especially the maple waffle (never get rid of it). There is a review I noticed that was clearly made by past employee trying to bash the store, and manager which is unacceptable. Kids need to grow up. You can clearly see employees in the reflection of one of the images.Messes happen when it's busy, I've worked food service before but when they have time they clean up after themselves AND keep a positive environment. All of the statements that were made by that fake account should not be considered when coming to this location. They are the best around!!
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August 2023 by Michelle Bentley
Every time we come here, they are extremely slow. Today, we had a large order 5 drinks, 2 muffins, and 4 Bragel sandwiches. They ask us to pull around because there were other people in line. They served 4 other cars before our food was ready. They did not bring it out to the car we had to walk up to their walk up window to get our food and drinks. When we got them out food items, and they were the wrong items. Horrible customer service. Would NEVER recommend
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August 2023 by Samantha H.
I spent the full day at this location to make use of the free wi-fi, and the buy one get one free Wednesday deal. I arrived an hour after opening. Upon arrival the manager "Aileen" was telling one of her staff that she "Puts out too easily" in reference to this under-age females person life. The manager then left to the backroom where other staff mentioned she was using cocaine. I asked if I may see behind the counters and was invited back. About 10 minutes later the manager returned to front of house and appeared very alert. She requested for a guest to disable flash notifications on their phone and became dismissive and irate towards the guest. The manager was asked for by an employee to help on the register with a confusing order. The manager made a big deal about this employee requesting help and pushed the employee to the side. I spoke with this employee at a later time who disclosed to me that the manager frequently lays hands on employees, especially younger employees, yells at them, and calls them horrendous names. My personal observation of the manager only verified this employees claims as the manager began talking about a prior employee, referring to him with derogatory slang used to describe LGBTQ+ individuals. At no point did the manager use discretion, allowing the entire staff and customers to overhear her language. If you are choosing to consume beverages, or food supplied by this place, you will be putting your health and safety at risk. The amount of food, open containers, unrefrigerated dairy products, and waste materials left in the working area is disguising. I posted images of the behind the counter area prior to writing this review to provide evidence to this review and claims made about food safety.