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November 2023 by Adisa Dunic
If I could give them a 0 i would—Our most recent car purchase (2016 Hyundai Sonata) experience at Car City in Wyoming, Michigan has been incredibly disappointing and unprofessional. Within less than two months of ownership, the car started burning through 5 quarts of oil a day. Despite the car being under warranty, the process of addressing the issue with Car City, specifically with Brenda and the back office, has been frustrating and childish . Following the diagnosis at West Side Garage, revealing the need for a new engine and transmission with a repair timeline of 1-2 months, a problem they said has had to have been going on even before our purchase I was informed that no courtesy vehicle was available, and I was placed on a waiting list with no timeline. So i guess I should miss work? Incur more expenses renting? The added difficulty arose when attempting to escalate the matter, as I was told Brenda is the sole contact person due to our issue and was told that maybe I would get more information instead of my husband, “ you know how guys are.” This level of customer service is unacceptable and has significantly soured my overall experience with Car City and would never do business with this shady dealership ever again.
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November 2023 by HuskyTales Backensto
This was such an easy and fast process! Super nice staff, got me in a car that fit my needs with low miles and only $39 down!!! I couldn't ask for better service. After visiting a dozen different car lots I was recommended Car city Wyoming and I was in and out in less than 2 hours, including the test drive , insurance and plate process and first payment !!! Thank you so much. Also, this is my very first car lot purchase ! You guys fricken rock!!
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November 2023 by Smiling Acevedo
Came in today looking for a car and went home with the car of my dreams. Workers are amazing working willing to help and make your day searching for a vehicle easy and fun. Process is easy and fast. Thank you car city and workers my friends and family know where to go when they want a car CAR CITY!!!!!!!!
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November 2023 by Enrique Kamer
Josh was very patient and helpful and made sure I understood everything. Would definitely recommend this particular car city. Also see Josh he will make sure you find the best car.
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October 2023 by Jessi DenBoer
I went to Car City today as a last resort but to be honest I wish I would have went as a first resort! I want to say thank you so much to Tabitha and her team for helping me find a vehicle that fits my needs. They were not pushy, which I love! Very happy with my visit today! Thanks Car City and Tabitha ??
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September 2023 by melinda dell jamison
They were awesome and friendly. Was a awesome experience. Tabitha sold me both my vehicles (I bought 2) and never once had an issue with them!!! I have a Chevy Impala and a Chrysler 200!!! Very pleased with my experiences ?
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September 2023 by Laura Muhqueed
Got my cord escape in 2019 had no issues was approved fast!! Now I’m upgrading to a jeep with a new lease!! The staff was very helpful friendly and process was so fast!! I highly recommend car city!
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September 2023 by Dan Anes
The jury is still out on this place. Small inventory to choose from. I was approved for financing and they didn't have any cars in that range. They said they would call when something came in. Been a week so far.. Update...Got my ride. Very happy camper! Friendly staff and professional. I highly recommend Car City.Thanks,Dan
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August 2023 by Michael Swain
Great customer service!! The showroom was flooded with potential buyers and the dealers were able to sort everyone out quickly and professionally. I drove a half a dozen cas before I settled on one and they were patient and respectful while I made a decision. Highly recommend!
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August 2023 by Deloris Getty
Thank you car ? city for my new vehicle from you. This now is my 4th car over a period of 12 yrs. Great people to work with. I recommend them highly.
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August 2023 by Shyanne Calvin
The service was great!! Josh is so helpful and made the process easy. The whole staff worked with me to make sure I was getting the right car. I would definitely recommend them to anyone looking for a new car with a good off the lot price! ☺️?
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August 2023 by Latries Washington
Thought I wasn't going to be able to get a car because I had a recent report on my record. These guys made me so happy when they said I was approved. Reliable transportation is a must. So glad I came here. Love this place!
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August 2023 by Kristie T.
I super disappointed with this company got a van from them 3 days into getting it the transmission went out. After that more problems have come to. I've had this car for 8 months and been in and out of shop. They told me I'm about to max out of my warranty and there's nothing they can do. I just got it out of shop and it's going back in shop. They tried to tell me I've put wear n tear on car because I'm driving it to much. I have to take my husband to work and kids to school. I pay my payments and get horrible service. Called them and Brenda the warranty manager told me to take it to a different car dealership and trade it in. Why would you tell your customer to go somewhere else. I've had nothing but issues with this car. Super sad to. This van is falling apart. Don't do business with this dealership you will regret it. Pretty sad you pay your payments on something you can't drive because it's constantly in the shop.
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July 2023 by Eric B.
I went in to ask if I can get a car for my wife because I have a suspended license and she works part time so she can drive me to and from work they ran my credit approved me and as soon as I showed up they said I can't even pay for her car and because she has very little income won't approve her. The sales associate was rude and didn't even get up to welcome me and basically brushed me off and when I walked away was whispering something and all 3 laughed. As I walked out the door I got a text asking to set up a appointment and 10 minutes later got another text saying same thing pretty un professional all I want to do is provide safe transportation for my family that's reliable what a joke.
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July 2023 by Donna Hammond
The salesman didn't do more than send us out to pick a car and send some papers over the counter to someone else to hand to us. We kept asking why they wouldn't talk about price and or pmts.We were put into a lease before we knew it. Arrogant, unprofessional and fast talking finance person. Anywhere would have been a better place to do business. P. S. Good luck trying to call your "salesperson" after the ",sale".
