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December 2023 by Rhonda McClendon
As you can see I did not even rate this company. The man was rude disrespectful. I would not spend 1cent inside of this store. Not my Black dollar.
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November 2023 by Sandra Pablo
Don’t go here, I’ve worked for Metro PCS and I know how things work, they charged me for a SIM card and didn’t give it to me. And double charge me thinking I was going to remember after all the sweet talk he was doing. And then tried to tell me to it was my phone when it definitely NOT! Don’t go here they will try to convince you to over pay just so they can get their commission. DONT GO HERE PLEASE. At the end of my visit I was right! It was never my phone and I made them give me my SIM card and did it myself. He’s a Hispanic guy that I’m sure took advantage of people that have no idea about phones and services ! They are RIP OFFS ! Don’t go!!
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November 2023 by Meredith “Mere” Cushman
There was a post it note on The door saying they would be back in 15 min and I sat there for 37 min. The guy was inside was short with me and kept cutting me off when I tried to get help. He wouldn’t help me and I ended up leaving without answers. He told me to just call customer support.
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April 2023 by Peggy W.
I've had more problems and paid more with Cricket than the carrier I had for 12 years, since March 23rd! Cricket SUCKS! I've spent hours in store and on the phone with Moto and Cricket and I'm SO SORRY I went with them. Don't purchase or use Cricket as a carrier. After numerous calls and complaints to Moto they now say I've been hacked and Cricket wants me to pay for a new phone number and new sim card. I wish I never would have purchased from them! Worst and dumbest customer service reps at corporate and wait times are always long. I'm so fed up with the issues! DON't use Cricket as a carrier and DON't purchase a MOTO g 5g (2022) cell.
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December 2022 by Kollin
I went in for a store manager interview and was offered a sales role.That being said the manager there knows his stuff and this review is not meant to reflect upon him or the location. Only upper management
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March 2022 by Dirk B.
Worst customer service ever. Tried to add a line for my data ready iPad. Was told it's not possible. Then I look it up on my phone and found it. Tried to show it to the sales person but he refused and kicked me out saying I was rude. Guess it's not easy on seaff if customers know their plans better. Called another store. They say come on in we'll get it done for you.
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February 2021 by Leonard Kakos
Was in town this morning and Alex was great. Helped me with my storage issue.
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February 2021 by Patrick Trombley
The 2 associates who assisted me did an A plus job. Thanks JR and Molls
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July 2020 by Lizbeth Barrera
I always get great and fast service every time I go !!! Employees are always very friendly and helpful!!
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October 2019 by Brianna Ward
I have to say that this is by far the worst phone service I’ve ever had. I’m supposed to have unlimited data but my data shuts off about every 20 minutes. My calls drop at least 5 times a day and everything on my phone loads extremely slow. Yes the price is low but definitely not worth the horrible service. Don’t waste your money here.
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October 2019 by Sunshine Weiler
Alex was really helpful, love that guy and his service, best experience ever
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April 2019 by Tina McNett
Great prices
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March 2019 by Allyson Reichenbach
Never Go Here. They played me on my money
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March 2019 by DCO Otte
Good for low price
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November 2018 by Diane Tacoma Schaaf
I was sold a phone that was supposed to be new but it was used. I found 200+ photos on it when I used the camera a month after buying. Since some were topless women, I quickly deleted so I didn't have proof. Then it started overheating and the battery drained in 5 hours. The store said they would send in for fixing but I had to pay for a loaner. It still didn't work. I found out the store isn't authorized to fix phones or charge for it. I was lied to and given the run around.
