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January 2024 by Haley Bohmer
Staff claimed that they are unable to check or change car batteries when it's wet outside. Went straight to O'Reilly's and gave them my $300 for new battery and wipers instead.Save your time, go to O'Reilly's 8 minutes away
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January 2024 by Wrath Sinof
I live in the Carpenter Place Apartments next door. Can't ever seem to get ahold of yall so here is this 1 star review. Do something about your damn alarm before I cone over there and do something about it for you. For the last month it has been going off at least every other night late at night when people are trying to sleep. It's going off right now on new years eve at 6:42 pm. This is obscene how often it's going off and it's right outside my window. If this continues into January I will be taking legal steps getting city ordnance and advance auto parts corporate involved. I do not drive so I have no need for automatic. What I do have a need for is some sleep which I can't get due to your alarm going off as often as it does at all hours of the night.
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January 2024 by Robert Porter
Helpful staff
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January 2024 by Cooper Hahn
There system’s garbage more then once did I get the wrong part for a car when they say it’s the part you literally gotta bring it in there and compare the 2 because there system is outdated and of course I got no receipt handed to me ?
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November 2023 by Vincent Held
Went in and bought brake pads for my truck. They didn’t ask any questions except make, model and engine size. Got home tore my truck apart and had the wrong parts, things happen. Went back to store and girl said it must be the other ones. I asked if that’s the only other option and and she said, how would I know. I said isn’t it in front of you, her comment was just a blank stare back. They did work on my truck so all is good.Zero personality.
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November 2023 by Nicholas Heikkinen
Free battery installation is a lie. The woman at the counter couldn't have been less interested in being there. Least helpful place I've been in a long time.
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October 2023 by Garrett “Saint” Bryan
Took my father in law here to get a new car battery and they helped us great and made sure he was happy before we left. Only thing I would say could be better is that they have more options they only carried one brand.
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October 2023 by Kevin Carlson
Lorenzo was a great, he went out of his way to help us find the correct parts for this Frankenstein Toyota truck that was being worked on today! He made sure we had everything we needed and even made it a mission to make sure we where taken care of, never had someone go that far for us! 3360 Carpenter Rd, Ypsilanti, MI!
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October 2023 by Roxanne Scott
Lorenzo went above and beyond today to help me with my daughter’s car! Checked the battery and alternator, but discovered the battery terminal connector was corroded and bad. She’s back on the road and the car starts right up like it should.
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September 2023 by Century Trail
Used to be my favorite auto store to shop... nothing like the in person experience. Sadly though, seems like the customer support experience has taken a nose dive. One particular associate; Kyler .. makes it seem as if the customers are the reason he has to work. Extremely low energy, sarcastic and I'm sure would rather be doing something other than helping people. It's much easier and less stressful to shop online these days, I think that's where I'll continue my shopping experience for all things automotive related
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September 2023 by Nick
Very helpful staff….. friendly environment…. They didn’t hesitate to help Lorenzo is the reason I would go there over any other places…..
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August 2023 by Medhanit Bahta
I would give it a 0 if I have to. Came to ask if the battery was good. Person at the front (who later said was the manager) was not pleasant to begin with. He asked me to open the hood. I opened the latch from the inside but the actual hood wont open. Apparently it had a latch that i did not know. When i told the person that i have never opened the hood on that particular car..he said whaaat in a judgmental way. Why should i be judged??? Isnt it his job to open it? When he opened it, he did not even look at it for 10seconds and said he cant do anything about it since the negative is not exposed and had no idea where it was. Like he did not care at all and went in. Isn't it his job to know? I talked to my husband over the phone and he said that he is a regular customer of the same chain in MD and never had issues with our car. I had to go in again as my husband suggested to ask for other staff. The same guy said there is someone else too but he is the manager and he had worked on hundreds and hundreds of cars before. When I asked if he ever had to deal with with model of my car he asked me to calm down. He just did not care.
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August 2023 by Darrin Mendrick
My online order was not ready when I arrived. I may have been there a few minutes before 30 minutes so, there is that. There were 3 employees and 4 other customers when I arrived. They seemed to be more interested in the loud music and personal conversations.
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August 2023 by Av8r37
Never had a good experience here, every time I go employees are rude and incompetent. Yesterday I listened as one of the employees confidently told me something completely false. Just saying I never had a bad experience with o’Riley.
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June 2023 by Michael Y.
On top of the already ridiculous prices above all other stores, they didn't let me return a simple item. I opened(and resealed) but never used a small package of license plate screws and wasn't able to return them because they "wouldn't be able to resell them." I've never come across this problem at any other store. On principle I won't be returning.
