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February 2024 by Sapphire Huizinga
I always like to go here when I need a new phone. I've been here around 4 times now. The employees are always super friendly and knowledgeable. They saved me $10 a month for internet by signing up with AT&T. I feel at other locations they just try to get you in and out, but here it doesn't feel that way!
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January 2024 by Kimberly Root
Jasmine Walker was amazing! She got me all set up with my new phone quickly and answered all my questions! She was so kind, patient and very knowledgeable! She is superb at her job!!!
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January 2024 by May Liao
Brian Barker is fantastic consultant at ATT Ypsilanti store. He helped us resolve the issue that could not resolve by customer care team. He talked to the customer care team for a lengthy time, and corrected the wrong charges that applied to our account. We truly appreciated Brian’s help! THANK YOU, BRIAN ???
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January 2024 by Scott Langenderfer
Everyone in the store was very friendly and helpful.Amanda was amazing. She was not going to give up until she figured out the solution to my problem which she did. The whole time she was polite and courteous. She is the Bomb Diggity. You have tech issues, she will have answers.
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December 2023 by Dennis Glass
Conner was amazing working with me to get the best phone with my budget. I highly recommend him and the whole staff.
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September 2023 by Becky Crumit
Highly recommend going to see Andrew, he was super helpful and efficient. He sorted out what I needed and made the process very easy.
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August 2023 by Dominique Thorpe
Worked with a guy name Ryan he was extremely rude and dismissive he did not want to help me and made it very clear I told him I would be reporting him and he stated he does not care and waved me away he was very aggressive and horrible at his job run from this location it was also a girl there not trying to assist just make faces and being rude as well this is the WORST AT&T ever
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August 2023 by Allen John
Only one agent and two people ahead of me selling contracts and running the store on his own.
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July 2023 by Lexii Love
Had an amazing experience with Theo! Thank you for all the help! I love my new phone!
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July 2023 by Akram Falih
I was helped by Tyler, he was very helpful and kind and helped with the small things too.
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July 2023 by Amber Ellington
Theo is the best! Always very helpful and friendly. Go to see Theo on Carpenter for all your wireless needs.
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June 2023 by Theodore K.
The Team at 3787 Carpenter is very good at recommending products and services that can better your experience with AT&T without being too pushy!
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June 2023 by Rachel Gause
We went in a week ago needing a brand new phone plan and new phones with multiple people on the plan. Taniece was amazing!! She was so helpful with the whole process and eased our anxiety about all of it. She is so knowledgeable and overall is so kind!!
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June 2023 by Stephanie Gause
The best customer service experience! We came in looking to start a new phone plan with 4 people, all with complicated circumstances, and Taniece went above and beyond to accommodate us and give us the best deal possible. She was so nice and friendly, and helped as as much as we needed! Definitely recommend Taniece and this AT&T location
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June 2023 by Megan Lacy
I came in to switch out my samsung for an iphone and i was very panicky due to issues that were 100% fixable (lol). Theo helped me with changing my settings to fit what I purchased the device for. He literally knew the device inside and out, extraordinarly helpful, very personable, kind and just awesome honestly. I have severe anxiety and Theo & Jacob were very gentle and kind. I left very happy!
