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February 2025 by Demond Cooksey
Bad customer service work .
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December 2024 by Gina Brown
Would give zero stars if I could. Just go someplace else, save yourself a headache.
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December 2024 by Eliana Caldwell
Don’t know what this lady’s problem was, but it was unnecessary. i came in earlier today because my car has a check engine light, the lady didn’t greet me until a minute or two later. which is fine, people have things to do, i finish my tasks before moving onto the next too, so i understand. except she just said “what do you want”. told her id like my car to get checked, and she handed me the device and told me to figure it out and that it was easy. everytime ive had my light on, there’s typically somebody else checking instead, so i had no idea how to take care of it. luckily she told me where i should be able to find it, and when i was done to bring it to her. after that she just printed my results and said bye. there was a guy there and i debated just stopping the lady and is interaction and just going to the guy because he seemed friendly. overall, i felt pretty unwelcome and i don’t think ill be returning.
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November 2024 by Lola Brookes
They are rude and don’t want to help here just save the troubles the manager is lazy and the employees say they don’t want to do stuff that is in the job code
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October 2024 by Money Hands
I arrived at this location at 730am, due to the website saying that's the time they opened, I got to the location, and the doors were opened, no one was at the counter, the young lady proceeds to tell me they were closed, I asked why was the door opened she replied, " I don't know, but we're not open"
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September 2024 by Taylor Mroczka
The lady that works at the front is so rude and unhelpful. My check engine light came on so i came in for a scan. She just hands me the scanner. I’ve never been to an autozone where they just hand it to you and have you do it yourself. I didn’t know how to do it so i asked her where i would plug it in and she was talking to me like i was stupid. I ended up not being able to find where to plug it in and left with no help. Wasted my time
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September 2024 by Josh Kapusansky
lists parts as available, for delivery and in-store pickup but few hours later they cancel the order. General customer service sucks at this store.
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September 2024 by Seth S
Refused to do code reader testing
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August 2024 by Dana Smith
I just left here with my son. We went in to purchase oil and the filter for an oil change. The lady at the desk had an attitude and was not helpful. Turns out they did not have the filter we needed even though she had told us it was there. When we could not find it in the aisle she made it clear she was not happy to help us look for it.
We ended up going across the street to O'Reilly.
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July 2024 by Brendon Rutledge
I'm not your "Babe," ma'am.
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June 2024 by Jack Wadden
Do yourself a favor and go across the street to O’Reilly. It’s almost like this store doesn’t want to sell you stuff. Went in to pick up an online order and it wasn’t ready. Was told it hadn’t shipped yet. Huh? Was told that anything that’s listed in stock at this store online actually ships from a warehouse. Huh? Can you find the part in store or help me? “Sir, the parts listed in stock online ship from another store” ….. ok I’m out lol. Cancel my online order I’ll literally walk across the street and go to OReilly to get help and for less!
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June 2024 by Hakeyma Lesueur
Rude management and lazy staff, they made me drive all the way up to the store just to see how many points I had, I had to call the stire just to get hung up on by the lady who said I would have to drive up there
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June 2024 by Liviu Imbir
Worse treatment i ever had.
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May 2024 by Tommy Knox
Curly haired girl behind the counter was very rude to several customers, myself included, refused to give me a receipt claiming I hit email(I did not) told a caller that they don't test alternators (it's on the front window in giant letters that they do) and was generally doing all she could to not do her job...this was may 24 at 6:50 pm. This woman needs to be disciplined at the least, fired if you don't want to lose customers...because of her I did not purchase any of the expensive things I needed and opted for O'Reilly Auto parts, I only bought a small piece that they do not carry.
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May 2024 by O O
Neenah or amena the Supposed GM here is beyond unprofessional. She is a Latino woman with Curly Hair I believe. Another gentleman who was Caucasian who said his name was Joseph were beyond rude and disrespectful. I have a broken leg and these people are so violent and get physical here. The Latino woman kicked me out for a return that they lied about me not being able to do I had a receipt and my husband and I had just bought it just minutes passed while we attempted to do the return. I willl make a complaint with the police and corporate. Luckily another location was able to return it. Please avoid this auto zone.
