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March 2024 by Leandro G.
Jen was my angel today , I will recommend everyone to go with her, she was sweet and really helpful. God bless this woman. Thank you very much for your patient and the way you treated us. Thanks one again.
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February 2024 by Toño Flores
They are so amazing and very very kind, they did everything possible for us to get open the checking account, thank you guys
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February 2024 by C H
Waited 15 min just to get change for my store. Teller back gossiping with others in back. Will be seeing about switching banks.
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December 2023 by George Allen
The branch manager is super amazing! The new employee rocks.
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November 2023 by Lequel Moore
This is the worst Bank of America. They usually have one teller. I was there today and I waited for at least 15 mins. The teller wants to make small talk with the customers. I went there on my lunch and wasted my time. At all cost, do not go inside. I ended up leaving.
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September 2023 by Bash Nada
Worse service ever 1 One window open.... And f3 managers standing around doing nothing on a friday
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August 2023 by Moe Alsamaraee
Dear customers Just stay away from Bank of America at all
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August 2023 by Greg Cook
So somehow, their automatic payment got switched off.You set these up so you don't have to worry about it!Accidentally by their computers of course....
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July 2023 by sydney whitehorn
Really great people at this branch! They always make me feel welcomed and cared for! I especially enjoy working with Hope & the Branch Manager Jen. They are both so kind & helpful!
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July 2023 by Nick J.
Great staff! Very friendly and helpful. I always make sure to go here for all of my banking needs. A+!
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November 2022 by Ken Middling
I have always had a good experience in there never had one bit of problems short staffed yes but we all are experience short staffed due to Covid they’re a little overwhelmed but they’re doing a great job cut them a break they are really good people at this branch
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August 2022 by vincent rotondo
Go to a different branch. It will take you 4 x the amount of time to do Anything here
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July 2022 by UNSTOPPABLE-AR MARI
Great staff. Just not enough of them. NEVER have I come here without having to wait for an hour average. Bank of America management needs to change. Please save this branch and save our business with you otherwise we will go to chase bank instead.
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February 2022 by Gregory Powers
Avoid at all costs. You’ll be waiting in line for hours.
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September 2021 by Tom Lewandowski
I realize that with the Covid crisis, the banks are understaffed, but that is no excuse for such poor customer service and misinformation. We were purchasing a home out of state and needed to do a wire transfer with the funds. Since my wife and I had never done a wire transfer, we wanted to talk with someone at the branch to be sure we had everything in order. After 2 days of calling(Ann Arbor branch) and getting no answer or call back, and trying to schedule an appointment online which the website wouldn't let us do. we drove the 45 mins to the nearest branch office. There we talked with a trainee who checked everything we asked about with her preceptor and finally said everything was ready to go as soon as we had our outside funds deposited and we could just come in and get it wired in about 15 mins. , no appointment necessary. On the day our funds were deposited, we drove to the branch and decided to call to be sure someone was available to help us. We actually got a hold of a person who told us they had no appointments, they don't take walkins and since the funds just got deposited that day,even though they showed up as available in our account, we couldn't wire them for 24 hours. Our closing was scheduled for the next day. Not knowing what to do we drove another 15 mins to the next branch office. There the manager got us right in, looked up our account and said no problem to wire the funds immediately. He then said he needed a drivers license and a B of A debit or credit card. We have banked there for over 30 years and never used on of their cards. We were then told we could not wire OUR available funds unless we had a valid up to date debit/credit card on us! The only way to get our money wired was to apply for a new card! How absurd, we called title company and they never heard of such a rule anywhere else. Needless to say, our banking is now going elsewhere, yours should as well. Branches must make up their own rules as they go along.
