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December 2023 by Weixiang Z.
Lovers Lane stands out as an exemplary adult toy establishment, primarily due to its exceptional customer service. The staff members here go above and beyond to ensure a comfortable, private, and respectful shopping experience, which is crucial in a store of this nature. Their approachability and friendliness make a significant difference, especially when customers require guidance or have questions about the products. This level of customer care creates a welcoming and non-judgmental atmosphere, making it easier for customers to explore their options without feeling embarrassed or pressured. The store's selection is another major highlight. Lovers Lane offers an extensive range of products, catering to a wide variety of preferences and needs. Whether you're a first-timer or a seasoned shopper in this category, the variety available ensures there's something for everyone. From the latest gadgets and toys to classic favorites, the store continuously updates its inventory, keeping pace with trends and customer demands. In terms of value, Lovers Lane strikes a fine balance between quality and affordability. The products are priced reasonably, ensuring that customers receive good value for their money. This aspect is particularly noteworthy because it makes the store accessible to a broader range of customers, irrespective of their budget. In conclusion, Lovers Lane excels in providing a friendly, private, and respectful shopping environment, backed by a diverse selection of quality products at fair prices. It's a top recommendation for anyone seeking a positive and fulfilling shopping experience in the adult toy category.
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November 2022 by Dia Brown
My experience was with Ronnie or Sky. They would not verify who was who when I called to ask for a name. The receipt said Ronnie & the name given was Sky. (They put me on hold & asked why I wanted to know). She was very rude & made me feel super uncomfortable. We got ID checked at the door (no one after us was). When trying on an outfit in the dressing room, the short wide white lady with brown short hair & bandanna (Ronnie or Sky) stood outside the dressing room door the ENTIRE time, not helping anyone else in the store. I had my friend come inside the dressing room to help tie up my corset. Ronnie/Sky immediately told her she couldn’t be in the room with me & the door had to be open. It was super uncomfortable to have the dressing room door open getting a corset tied up while men were shopping around. Dressing rooms are to be private, there is no policy stating doors had to be open when receiving assistance with wardrobe. She said the door had to be open or she had to get out. As a Black young woman it was super uncomfortable & weird to be watched so hard outside the dressing room DOOR. Despite that I still made the purchase of the outfit I tried on. I’m not sure if I was being watched thinking I would be stealing or if it is racial skepticism. Either way my experience was terrible. They were hesitant to give the name for this review - Red flag, hinting they knew they gave me & my friend terrible service.
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November 2022 by Arianna Braxton
My experience at this store was absolutely ridiculous!! The staff (Ronnie or Sky) were very rude and racist. They kept following me around the store and wouldn’t give me any privacy in the dressing room. I felt very uncomfortable. and weird. The store itself? Disgusting!! There’s mold growing on the ceiling and I saw mouse droppings in the dressing room. This whole experience is a 0/10 and I would not recommend going here.
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November 2022 by Taja Evans
creepy workers, who target customers. One specific woman (white lady with brown, short hair) followed individuals around the store, forced them to leave the changing room door open while trying on outfits, and proceeded to stand outside the fitting room the entire time. - all while neglecting to help any of the other customers waiting for service. Absolutely disgusting, and I would leave less than 1 star if I could. 0/10. This woman needs to be fired.
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November 2022 by Raini
My experience here was terrible. White lady (Brown short hair with red bandana). Followed my friend and I around the store the entire time. I felt uncomfortable and I see not only myself but others experienced this problem with her as well looking at the reviews. She needs to be fired, for making customers feel uncomfortable and not welcomed.
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November 2022 by Destiny Carter
They have a worker there that was very racist she ID’d just the black people that walked in and she followed around the whole store. She didn’t allow privacy in the fitting room. I will not be going back if that worker continues to work there. DO NOT SHOP HERE I was very uncomfortable.
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August 2022 by Ken Fifer
Claire (colorful hair) was very helpful. Knowledgeable and welcoming. Definitely the reason I solidified a 200+ $ purchase
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December 2021 by Brian a
Thank you Alison you where a big help thanks again. This women is nice and friendly made me feel very comfortable there . Thank you again.
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September 2021 by Annabelle W.
Sex stores can sound daunting or embarrassing, but that is the exact opposite of how the employees make you feel. The environment is welcoming and they have a great selection of EVERYTHING. I'm normally a very shy person and on top of that I'm in a sex store so I'm even more shy, but I felt comfortable enough with the employees to ask a question about a product and it just felt like I was talking to my best friend. I love coming here and no longer have that fear or embarrassment of going to an adult store. The employees also know when to leave you alone and let you do your thing, they don't hound you like some places. So I totally recommend this place!!!
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September 2020 by Christina Walsh
My experience there was so uncomfortable that I am writing a review for the first time. My boyfriend and I went in to browse and the sales associate with the green hair followed us around the store and approached us a total of four times, after we said we were just there to look around. We kept saying we were okay and were obviously trying to show we didn’t need help but she just kept coming back. The fourth time she approached us, we realized we had no choice but to leave. In the middle of a public health emergency, she asked us to pull down our masks and blow on our hands to try out some flavored gel. Then, she pulled down her mask and demonstrated a very deep breath outwards. I will never be coming back to this store.
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September 2020 by Julian Carpenter
The people that work here are awesome. I always have a great experience whenever I come in.
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June 2020 by Natalie
Had an amazing first experience. Breanne (if that's how you spell her name ??) was so helpful walking me through the store and finding the perfect things for my body type. She even at the end wrote me down an amazing brownie recipe to share with my significant other. Highly recommend. Will be back ?
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February 2020 by Brandon Moore
Great customer experience, they always make it worth coming into the store. They encourage coupon use and try to get you the best deal they can. Friendly and knowledgeable, and honest if they haven’t had experience with particular products. They ask for feedback on toys from me from previous visits. This store is great, don’t be shy, go in!
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January 2020 by Jason Dore
awesome service we had. I can remember the sales associatete name. But she tells me the best lube to use is called comfort but it will be under a different name at the Westland or Plymouth store. I don't mind driving to Ypsilanti since my bf lives in Belleville lol
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December 2019 by kt k8
Normally their customer service doesn't bother me but this new girl was over the top and frankly made me uncomfortable and made me feel not welcomed there since she watched me the entire time. Was about to buy $120 toy but walked out.
