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November 2023 by Seth Schoenhardt
Hayden was super knowledgeable and helped my partner and I choose the perfect mattress. He was very patient, taught us a lot, did not pressure, and made the experience easy. Thankful to have had the help of a sleep expert through this process. Thank you, Hayden! I would recommend mattress firm to friends and family. They know way more than big box stores do.
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November 2023 by sybil clayton
My sells person Lex represented the company with professionalism. My daughter and I went with a company mattress because of information Lex gave us, allowing us to take our time as well answered many questions we had. Well done in the business of sales Lex you were positive and helpful.Good luck in your fortune salesMrs. Clayton & Juniper
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November 2023 by Tracy Cornett
Hayden was amazing and knew his stuff. I was able to get in and get my mattress set up for delivery in about 20 mins which I loved! Not to mention getting me a great deal. Thanks for everything Hayden I appreciate you!
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November 2023 by P. Brad
While they didn't carry waterbeds, the man who answered the phone was so helpful and actually found a place nearby! I'm so grateful and will shop here for any other needs! Thank you (Sorry I didn't get your name.)
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September 2023 by Di Lo
Great customer service answered all my questions very helpful. I would recommend this store and employee Alex to my friends and colleagues
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September 2023 by Abbey Baslock-Bechler Smith
Went in to get help with a bed remote and Lex was quick to help us get down the right path to get our remote fixed. Also helped us pick out great pillows. Lex had wonderful customer service and they were easy to talk with and would 100% come back to pick out a new mattress with them! Great interaction at mattress firm.
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August 2023 by Barrie Sobczak
Great experience with our sleep expert. He was very helpful and was able to complete our transaction in a timely fashion.
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July 2023 by Catie Guarnaccia
Just want to give James and Jordan a quick shout out! James helped us find the perfect mattress and adjustable base when we went in to upgrade to a king size bed. He found us a great deal and was helpful in suggesting the adjustable frame headboard brackets while we were there so that we didn't get home and realize we were missing pieces when we went to add our headboard. The mattress install was smooth and the delivery folks cleared away all of the packaging material which was greatly appreciated. The only hiccup we ran into is that when we finally were ready to add a headboard, the headboard brackets that were delivered did not come with any sort of instructions. No pictures or anything (and it unfortunately was not as easy as looking at the pieces and just figuring it out). We called the store and Jordan was able to screenshot the instructions we needed and emailed them to us very quickly. While it was a pain in the *** to add the headboard brackets after the base was already installed with mattress on top, we were able to do it and can now sleep easy knowing we won't have to mess with it again for a long time. Thanks James and Jordan for all of your help!
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July 2023 by kirsten cunningham
I was greeted by Brett as soon as I walked in. He asked some questions and then showed me a couple different mattresses to try. He was able to set up a delivery date that suited me and was very helpful in making a selection. I would recommend them to others looking for a mattress.
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July 2023 by Kris Derrenberger
Brent was so informative about all their mattresses and bed frames. His knowledge and great personality makes him an asset when trying figure out what suited my needs regarding style and comfort. Thanks again, I’ll be back.
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July 2023 by D Burrell
First time shopping there. Wonderful experience. Hunter was so pleasant and helpful. Highly recommend to go there if you’re looking for an upgrade or just want something new.
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June 2023 by Kim
Brett was helpful and listened to what I needed. He was willing to work with me patiently and cheerfully even though I was only getting a small mattress, and recommended a useful frame, mattress cover, pillow and blanket set that made it easy to get everything I was looking for in one stop. There were plenty of floor models to try, and a good variety of pillows as well. I had a pleasant shopping experience at Mattress Firm Ypsilanti and I will definitely recommend it to anyone looking for good sleeping options in my area.
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June 2023 by Sandra Sheldon-Mullis
I was pleasantly surprised at the courtesy and respect I was shown at the Ypsilanti store. James was very knowledgeable about all the mattresses, their construction and the pros and cons. I was very pleased with the service I received and would definitely return again.
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May 2023 by Ed Krause
James did a fantastic job walking us through all of the options, explaining the features, and allowing us time to experience each mattress and movable base.
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April 2023 by Charles Harvell III
James helped us to find the best mattress and we were able to take it home the same day. I recommend this mattress firm to everyone. Go and see James today.